Free app
OVERALL RATINGS
INSTALLS
43
SUPPORT
- Partner Supported
Key highlights of the appImprove the collaboration between your engineering and support teams
Fast access to issues
Support agents escalate and link cases to Jira issues in a few of clicks. They notify engineering team of bugs and get updates on the resolution from within Omnidesk.
Simplified collaboration
Jira users see the full customer conversations related to an issue. They easily collaborate with support agents and resolve issues without leaving Jira.
Powerful customization
Choose the information you want to be displayed for both compact and detailed views of Jira widget in Omnidesk. You can customize Omnidesk add-on for Jira too.
Supporting media
More details
The add-on and the Omnidesk itself are currently available only in Russian.
THE Jira APP WITHIN OMNIDESK:
- Jira data is displayed in the Omnidesk sidebar on the case's page. You can configure what Jira info is shown both in compact and detailed views.
- Omnidesk cases can be linked to any existing Jira issues.
- Creating new Jira issues with all the information needed from within Omnidesk.
- Notifying a Jira user through a private note.
THE OMNIDESK ADD-ON IN Jira:
- Public comments and private notes of linked Omnidesk cases are displayed in the Omnidesk activity tab within Jira.
- Links to Omnidesk cases for checking the full conversations between the customer and support agent.
- Linked Omnidesk cases displayed in the sidebar of the corresponding Jira issues.
- Jira user can send notifications to support agents.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Omnidesk integrates with your Atlassian product
Version information
Version 2.1.7-AC•for Jira Cloud
Release date
Jun 27th 2022
Summary
Minor version update
Details
Payment model
Free
License type
Commercial - no charge