Connector for Salesforce & Jira

Really impressed with the support team, especially Sudhir! I raised a ticket expecting a simple response, but he was prompt, precise, and genuinely helpful. I needed to export Salesforce Cases with associated Jira tickets, and I had no idea how to do it. Sudhir guided me in the right direction and followed up to make sure everything was sorted. Great support and a really positive experience! 🙌

The support team was excellent, I received prompt assistance and a quick resolution from Sai Satya for the image issue in Jira comments/case feeds. This is a very useful tool for integrating Salesforce and Jira. The support team is highly responsive, knowledgeable, and always ready to help resolve any questions or issues efficiently.

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  Appfire

  Hi Pranay,

  Thank you for the five stars. Images moving cleanly between Jira comments and Salesforce case feeds is exactly the kind of detail the Connector has to get right, so we're glad Sai Satya could sort it out quickly, and your shout-out is on its way to them.

  If the integration ever throws another curveball, our team is ready at our support portal.

  Cheers,

  Paweł Customer Success Team | Appfire
  

A very useful tool for integrating Salesforce and Jira. The support team is excellent and responsive in helping resolve any questions.

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  Appfire

  Hi Ankit,

  Thanks for the review. Keeping Salesforce and Jira in step is the connector's whole job, and I'll share the kind words with the support folks who worked with you.

  Whenever the next question comes up, our support portal is the fastest route to them.

  Cheers,

  Paweł Customer Success Team | Appfire

Logan and Amir met with us to work through several key issues we were having with our configuration. They were outstanding! Knowledgeable and extremely helpful. From the perspective of a Dir for Global Support teams, this is the kind of world-class support we all strive for. Well Done!

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  Appfire

  Hi Chris,

  Thank you for sharing such high praise for our team. It is great to hear that Logan and Amir were able to help you navigate your configuration and resolve those key integration hurdles. We know that connecting Salesforce and Jira effectively is vital for global support teams to maintain a single source of truth, and we are glad we could help align the tools with your goals.

  Receiving this kind of feedback from a Director of Global Support is a huge compliment. We truly appreciate the recognition of our commitment to world class service. If you or your team ever need further assistance as you scale your use of the connector, please feel free to reach out through our support portal at any time.

  Cheers,

  Paweł Customer Success Team | Appfire

Great support team, I got help from Suprija Sirikonda to solve some doubts I was having in the configuration process.

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  Appfire

  Hi Robin,

  Thank you for sharing your experience! It is great to know that Suprija was able to help you navigate the configuration process and clear up those doubts. We know that connecting two powerful ecosystems like Salesforce and Jira can sometimes feel complex, so we aim to make that setup as smooth as possible for your team.

  We are glad the integration is starting to provide value by bridging the gap between your platforms. If you run into any other questions while fine-tuning your workflows or mapping additional fields, our team is always ready to assist.

  You can always reach us for further guidance or technical tips through our support portal.

  Cheers,

  Paweł Customer Success Team | Appfire