Connector for Salesforce & Jira

I've tried several tools to provide a two way sync between Jira Service Desk and our instance of Salesforce. I had a bit of trouble getting started, but the Service Rocket team did two Zoom session with me in one day and was able to walk me through every question I had, and get me fully up and running. My support agent, Carmen, was exceptionally great to work with - she was responsive, knew the answers to every question I had (even some very challenging ones), and was even able to guide me through my lack of Salesforce Lightning knowledge (I'm more used to Classic). I'm half tempted to try and steal Carmen for my own support team! I do wish there was a bit more automation, such as identifying associations at the Jira Organization/SFDC Account level automatically, but given that the support experience was so phenomenal, we'll be able to work around that until our company reaches a much larger scale.

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  Appfire

  Thank you, Rachel, for writing this review, we appreciate it. Our team is constantly looking at how we can do things better and help our customer to accomplish more. Let us know if we can help you further. And we know Carmen is a superstar!

  -Aidin - Product Manager

I am very satisfied with the connector so far. There are still some issues where certain fields must always be populated for the issue creation to work but overall I appreciate all the help and assistance that the Service Rocket team has provided us on this project.

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  Appfire

  Hi David,

  Thank you very much for your feedback. We truly appreciate your feedback.

  -Aidin - Product Team

Support is in Malaysia which results in a 24hr turn around when you have any technical problems just for a response. We normally have to call their Sales staff to actually get any traction or responses from the company. We are also now over 48 hours into an outage of the Cloud Connector and their team is still looking into it.