1,100
Customers have installed this app in at least 1,100 active instances.
1,100
Customers have installed this app in at least 1,100 active instances.
    by ServiceRocketTop Vendor
    ServiceRocket is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud, Jira Server 8.0.0 - 8.4.1 and more versions
    Versions available for Jira Server 7.2.0 - 7.13.8
    Supported
    ServiceRocket supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    ServiceRocket supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Power up your Salesforce CRM business workflow through seamless integration with Jira

    Power up your Salesforce CRM business workflow through seamless integration with Jira

    Power up your Salesforce CRM business workflow through seamless integration with Jira

    Remove team silos

    Increase customer satisfaction

    Slash redundant processes

    Improve collaboration and communication for teams who rely on different systems. Sync Jira and Salesforce so every department can work on projects with data, that’s always up-to-date and error-free.

    Keep your users in the know about their issue, case, or update - without redirecting them to external pages. Display the latest escalations across systems to improve transparency and ensure your clients are covered.

    Reduce manual updates through automatic, real-time synchronization. Enable mapping schemes to push or pull information between Jira and Salesforce, and speed up item creation in both systems at once.

    Remove team silos

    Increase customer satisfaction

    Slash redundant processes

    Improve collaboration and communication for teams who rely on different systems. Sync Jira and Salesforce so every department can work on projects, with data that’s always up-to-date and error-free

    Keep your users in the know about their issue, case, or update - without redirecting them to external pages. Display the latest escalations across systems to improve transparency and ensure your clients are covered.

    Reduce manual updates through automatic, real-time synchronization. Enable mapping schemes to push or pull information between Jira and Salesforce, and speed up item creation in both systems at once.

    More details

    Connector for Salesforce & Jira enables automatic synchronization between Salesforce objects and Jira issues. Reduce mistakes, redundancies, and confusion – all while collaborating, and accessing data in both systems at once.

    Calculate how much you can save by using our Connector via our very own ROI calculator here.

    BENEFITS

    • Improve communication and collaboration between siloed teams
    • Ensure transparency for users about updates, escalations, and processes

    FEATURES

    • Create Salesforce objects directly from Jira and vice versa
    • Synchronize aggregated comments and attachments in both systems
    • Complete field mapping or read-only access to the other system data
    • View, create, and associate Jira issue in Salesforce. Install the Salesforce App certified by Salesforce

    USE CASES

    • Streamline the support <> development escalation process
    • Manage customers licenses and contracts
    • Automate product release coordination

    MORE INFO

    More details

    **This is an early-access release**

    Calculate how much you can save by using our Connector via our very own ROI calculator here.

    Your development team lives in Jira. Your support and sales teams close in Salesforce. They all deal with product issues and need an integrated view of what's going in order to be effective. The connector links, pushes and pulls Salesforce information from/to Jira.

    • Connect Jira to multiple Salesforce instances.
    • Choose which Salesforce objects and fields are available in Jira.
    • Search for Salesforce objects from within Jira.
    • Create Salesforce object from Jira.
    • Associate Salesforce objects to Jira issues, push and pull changes to/from Salesforce.
    • See aggregated view of comments from associated Salesforce Cases.
    • View, create and associate Jira issue in Salesforce.
    • Chatter support.
    • ...and more!

    Want to learn more?

    Reviews for cloud

    (32)
    Sign in to write a review
    by Karen Woodmansee on 2019-07-24
    We've been using this product for a long time and it is crucial for us to create Jira tickets from Salesforce. Recently, Atlassian made a change to the way it handles usernames (must now pass ID's instead of username) and we ran into trouble. I am a Jira Admin but not main user of Salesforce. Juan R. from the Support team is amazing!! He walked me through how to fix the issue, explained how things work in Salesforce & the Connector, and even pointed out an additional mapping issue that I was not aware. He helped me resolve the issue and get my team back up and running. The ServiceRocket product is terrific and the Support team is top notch!!
    Was this review helpful?YesNo
    ServiceRocket

    Thank you, Karen, for your feedback. We very much appreciate it!

    -Aidin - Product Management team

    by John Price on 2019-07-11
    We've had this for a few years and have a pretty complex integration - Something like 30 Jira projects with their own mappings to Salesforce. It's been very reliable and ServiceRocket gives good support. I subtracted one star because as a larger org, we really feel the lack of an API to automate mapping updates. We put this in as a request last year. For example: - 10 Jira projects use similar mappings, including a field where we map values - a new Salesforce value gets added and we want to update the mappings - we keep the mapping JSON in GitHub, but the only way to push it to all the projects is to manually go to each project and upload the new mapping file. Still, great product and a must-have if you want to be able to escalate a SF case to a Jira bug or other ticket for resolution by a development team.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Hi John,

    Thank you for your feedback, we appreciate it, and it helps us to improve. We are working toward bettering the product to fit larger organizations' use-cases.

    You can always raise new ideas or upvote on them at our ideas portal.

    -Aidin - Product Management team

    by Kyle Whittier on 2019-05-13
    I agree with the previous poster that the best part of the product is their support team. Their online chat functionality is very easy to use and, when needed, they've set up screen shares to get me to solutions. I do run into minor functionality it doesn't have that is being worked on, but so far nothing that really hampers our team. I recommend the product
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Thank you, Kyle, for your feedback. Our support team loves to hear feedback like this!

    -Aidin - Product Management team

    by Chloe Aiani on 2019-05-10
    Solid functionality, good documentation, intuitive interface, and best of all: a great support team! If you have any issue using the product, it's as easy as going to their website and spinning up a chat window. Their response time is incredibly fast, and the team definitely knows they're talking about. Juan R. was able to diagnose and suggest a fix in no time for a completely generic 'Invalid Query' error in maybe 15 minutes. Champions. 11/10 would recommend.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Thank you, Chole, for sending us your love! Juan and rest of the team here at ServiceRocket appreciate your thoughtful review.

    -Aidin - Product Management team

    by Enzo Agbugba on 2018-11-28
    Good Functionality, swift and easy. Must Commend the Support level ... very professional. Will just need it to be able to create Junction objects in Salesforce for look up capabilities.
    1 out of 1 found this review helpful
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    Reviews for server

    (32)
    Sign in to write a review
    by 3digits - Desarrollo on 2019-09-11
    ¿Why don't you answer the emails? We need your help. email: apps.support@servicerocket.com Thanks
    Was this review helpful?YesNo
    by Constance Hua on 2019-07-17
    Even before buying the plugin there are issues coming up. I tried to install the app on Salesforce, getting an error. Then I searched the documentation: NO information regarding the Salesforce Installation. All about Jira! But then I contacted the Support via chat, and I have waited all day for a response. Chat means quick response. If you cannot respond fast on a chat, please use emails so your customers won't get annoyed if they don't get a quick answer. Now I am believing that Service Rocket has so many bugs and customer complaints that they cannot even answer their chat. Shame...
    Was this review helpful?YesNo
    ServiceRocket

    Hi Constance,

    Thanks for leaving feedback, just wanted to highlight that our team has reached out to you and addressed your concerns and questions.

    Like any software companies, our customers may find issues, bugs, and our support and development team try to help them and resolve the issues as fast as possible.

    Thank you.

    -Aidin - Product Manager

    by James Merson on 2017-08-23
    We use this connector on a daily basis and find it to be very adequate for our needs. Cases in SFDC get updated whenever a JIRA ticket is updated. Information is pushed back to JIRA if we need it. I do know that the setup was a little bit of work - but once you get it set right it's all very automated. Thank you for all your support!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Thank you, James, for writing a review, we appreciate it. Our team is constantly looking at how we can do things better and help our customer to accopmlish more. Let us know if we can help you further.

    -Aidin - Product Manager

    by Xavier Richard on 2017-07-10
    Found no way how to install the license once paid. We indefinitely have to reset the trial license each month...
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Hi Xavier, I've sent you an email hoping that it provides a full clarification on this matter. Please don't hesitate to reach out to us if you have further questions.

    - Azwandi, Product Manager.

    by Michelle Melancon on 2017-06-12
    Awful. The documentation that Service Rocket keeps directing me to in order to work through the endless issues we are having has absolutely nothing in it and we are forced to wait a day or two for replies on urgent issues. Completely change the current behavior, force an upgrade, provide no documentation or support. Awesome.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Hi Michelle, sorry that the migration wasn't as smooth as we both hoped for. I believe all of these issues have been sorted out but if there's still any outstanding issue, please reach out to me directly at azwandi@servicerocket.com.

    Reviews for Data Center

    (32)
    Sign in to write a review
    by James Merson on 2017-08-23
    We use this connector on a daily basis and find it to be very adequate for our needs. Cases in SFDC get updated whenever a JIRA ticket is updated. Information is pushed back to JIRA if we need it. I do know that the setup was a little bit of work - but once you get it set right it's all very automated. Thank you for all your support!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Thank you, James, for writing a review, we appreciate it. Our team is constantly looking at how we can do things better and help our customer to accopmlish more. Let us know if we can help you further.

    -Aidin - Product Manager

    by Xavier Richard on 2017-07-10
    Found no way how to install the license once paid. We indefinitely have to reset the trial license each month...
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Hi Xavier, I've sent you an email hoping that it provides a full clarification on this matter. Please don't hesitate to reach out to us if you have further questions.

    - Azwandi, Product Manager.

    by Michelle Melancon on 2017-06-12
    Awful. The documentation that Service Rocket keeps directing me to in order to work through the endless issues we are having has absolutely nothing in it and we are forced to wait a day or two for replies on urgent issues. Completely change the current behavior, force an upgrade, provide no documentation or support. Awesome.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Hi Michelle, sorry that the migration wasn't as smooth as we both hoped for. I believe all of these issues have been sorted out but if there's still any outstanding issue, please reach out to me directly at azwandi@servicerocket.com.

    by Shay McAulay on 2017-06-12
    Do not use this add on. The auto-sync never finishes. Then uninstalling the add-on causes problems with workflow events. We have had to leave it installed, and enabled to keep our workflows working correctly. Very disappointed.
    1 out of 3 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Hi Shay, we should be able to fix this problem. Drop us a line at support@servicerocket.com.

    by AtlassianA on 2017-05-11
    Support is in Malaysia which results in a 24hr turn around when you have any technical problems just for a response. We normally have to call their Sales staff to actually get any traction or responses from the company. We are also now over 48 hours into an outage of the Cloud Connector and their team is still looking into it.
    3 out of 4 found this review helpful
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$60050 users$1,100100 users$2,000250 users$4,000500 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2.2
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    ServiceRocket is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    ServiceRocket is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2019-06-03

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 0.3.2-BETA Jira Server 8.0.0 - 8.4.1 Released 2019-09-13

    Summary

    Bugfixes & sustainability improvements

    Details

    - Sustainabilities improvements

    - Fixed broken automatic synchronization when the access token of the connection has expired.

    - Fixed an attachment synchronization issue when the attachment name contains forward slash characters.

    - Improve Attachment synchronization to pull all emails' attachments of the associated Salesforce Record.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Connector for Salesforce & Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Connector for Salesforce & Jira. You're prompted to log into MyAtlassian. Connector for Salesforce & Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Connector for Salesforce & Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Connector for Salesforce & Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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