Connector for Salesforce and Jira

by ServiceRocket
for Jira Cloud, Jira Server 8.3.0 - 8.19.1, Jira Data Center 8.3.0 - 8.19.1 and more
49
2,325 installs
Cloud Fortified app badgeCLOUD FORTIFIED
  • Supported
  • Jira Service Management
  • Cloud Migration Assistance

Streamline Salesforce and Jira workflows and integration, reduce complexity and align teams around a single source of truth

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Accurate, complete up-to-date data

Eliminate unreliable data. Auto synchronization, aggregated comments, and many-to-many associations ensure that all issues are up-to-date, consolidated and easily viewable for better decision making and service delivery.

Streamline and automate cross-functional workflows

Create Jira issues from Salesforce and vice-versa without leaving the platform you use the most. Decrease unproductive context-switching, reduce error-prone manual entry, remove complexity and improve productivity.

Quick set up and easy to use

With easy implementation and unmatched UI, users are often up and running in as little as an hour. Faster access to accurate, real-time account information improves customer conversion, fulfillment and success.

More details

🎉 NEW: Cascading fields in Jira and Salesforce

Have questions? Chat with us!

Install the Salesforce App certified by Salesforce

Why you’ll love Connector

  • Utilize the tool in as little as 1 hour!
  • No more context-switching. Work in the platform you love
  • Reduce error-prone, time-wasting manual entry
  • Automation reduces friction, improves productivity

Benefits

  • Improve customer acquisition
  • Enhance retention strategy
  • Better customer experience
  • Increase cross-team collaboration
  • License consolidation cost savings

Features

  • Bi-directional auto synchronization
  • Automated workflows
  • Aggregated comments
  • Many-to-many associations
  • Salesforce lightning enabled
  • Quick View Panel and reporting features
  • Jira cascading select lists
  • Salesforce dependent picklists

Use cases

  • Streamline support <> development escalation process
  • Manage customers licenses/contracts
  • Automate product release coordination

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Certification

Cloud Fortified App badgeCLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • reliabilityReliability checks
  • support24hr support response time
  • and more.
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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Connector for Salesforce and Jira integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application

Gallery

Keep your Jira and Salesforce team in-sync - an aggregated and chronological view of comments from associateed Salesforce Cases and Jira Cloud.