Streamline Salesforce-Jira workflows and integration, reduce complexity and align teams around a single source of truth
Streamline Salesforce-Jira workflows and integration, reduce complexity and align teams around a single source of truth
Accurate, complete up-to-date data
Streamline and automate cross-functional workflows
Quick set up and easy to use
Eliminate unreliable data. Auto synchronization, aggregated comments, and many-to-many associations ensure that all issues are up-to-date, consolidated and easily viewable for better decision making and service delivery.
Create Jira issues from Salesforce and vice-versa without leaving the platform you use the most. Decrease unproductive context-switching, reduce error-prone manual entry, remove complexity and improve productivity.
With easy implementation and unmatched UI, users are often up and running in as little as an hour. Faster access to accurate, real-time account information improves customer conversion, fulfillment and success.
Sync all teams around a single source of truth
Cross-team collaboration simplified
Quick set up and better customer experience
Eliminate unreliable data. Auto synchronization, aggregated comments, and many-to-many associations ensure that all issues are up-to-date, consolidated and easily viewable for better decision making and service delivery.
Create Jira issues from Salesforce and vice-versa. Decrease unproductive context-switching, reduce error-prone manual entry, remove complexity and improve productivity. No more team silos.
With easy implementation and unmatched UI, users are often up and running in an hour. Improve the customer experience with automated workflows that deliver resources they need, when they need it, with minimal friction.
Sync all teams around a single source of truth
Cross-team collaboration simplified
Quick set up and better customer experience
Eliminate unreliable data. Auto synchronization, aggregated comments, and many-to-many associations ensure that all issues are up-to-date, consolidated and easily viewable for better decision making and service delivery.
Create Jira issues from Salesforce and vice-versa. Decrease unproductive context-switching, reduce error-prone manual entry, remove complexity and improve productivity. No more team silos.
With easy implementation and unmatched UI, users are often up and running in an hour. Improve the customer experience with automated workflows that deliver resources they need, when they need it, with minimal friction.
More details
🎉 NEW: Cascading fields in Jira and Salesforce
Have questions? Chat with us!
Install the Salesforce App certified by Salesforce
Why you’ll love Connector
- Utilize the tool in as little as 1 hour!
- No more context-switching. Work in the platform you love
- Reduce error-prone, time-wasting manual entry
- Automation reduces friction, improves productivity
Benefits
- Improve customer acquisition
- Enhance retention strategy
- Better customer experience
- Increase cross-team collaboration
- License consolidation cost savings
Features
- Bi-directional auto synchronization
- Automated workflows
- Aggregated comments
- Many-to-many associations
- Salesforce lightning enabled
- Quick View Panel and reporting features
- Jira cascading select lists
- Salesforce dependent picklists
Use cases
- Streamline support <> development escalation process
- Manage customers licenses/contracts
- Automate product release coordination
Learn more
More details
Close the gap between the platforms your teams love! Install the Salesforce App certified by Salesforce
Have questions? Chat with us!
Why you’ll love Connector
- Utilize the tool in as little as 1 hour!
- No more context-switching. Work in the platform you love
- Reduce error-prone, time-wasting manual entry
- Automation reduces friction, improves productivity
Benefits
- Improve customer acquisition
- Enhance retention strategy
- Better customer experience
- Increase cross-team collaboration
- License consolidation cost savings
Features
- Bi-directional auto synchronization
- Automated workflows
- Aggregated comments
- Many-to-many associations
- Salesforce lightning enabled
- Quick View Panel and reporting features
Use cases
- Streamline support <> development escalation process
- Manage customers licenses/contracts
- Automate product release coordination
Learn more
More details
Close the gap between the platforms your teams love! Install the Salesforce App certified by Salesforce
Have questions? Chat with us!
Why you’ll love Connector
- Utilize the tool in as little as 1 hour!
- No more context-switching. Work in the platform you love
- Reduce error-prone, time-wasting manual entry
- Automation reduces friction, improves productivity
Benefits
- Improve customer acquisition
- Enhance retention strategy
- Better customer experience
- Increase cross-team collaboration
- License consolidation cost savings
Features
- Bi-directional auto synchronization
- Automated workflows
- Aggregated comments
- Many-to-many associations
- Salesforce lightning enabled
- Quick View Panel and reporting features
Use cases
- Streamline support <> development escalation process
- Manage customers licenses/contracts
- Automate product release coordination
Learn more
Reviews for cloud
(43)Sign in to write a review
Hi Neil,
Thank you for your feedback!
We truly appreciate it.
-Aidin - Product Management Team
Hi Tim,
Thank you for your feedback!
We truly appreciate it. Let us know how we can do better.
-Aidin - Product Management Team
Hi Jordan,
Thank you for your feedback! We truly appreciate it.
-Aidin - Product Management Team
Hi Chad,
Thank you for your feedback! We truly appreciate it.
-Aidin - Product Management Team
Hey Joseph,
Thank you very much for taking the time and writing this thorough review. We understand the hassle and the trouble when it comes to updating the bindings and how the current behavior makes it difficult to apply the changes to existing records. I'd suggest to help us and raise your idea to https://ideas.atlassian.servicerocket.com/, this will help us and other users to evaluate and eventually prioritize this idea.As for your second point, we do understand the workaround might not be that easy and available out of the box to all users however, we do have initiatives to improve the Salesforce experience for our customers such as yourself.
I am more than happy to discuss these or any other concerns with you, please reach out to me at aidin [at] servicerocket.com
-Best
Aidin - Product Management Team
Reviews for server
(43)Sign in to write a review
Hi Constance,
Thanks for leaving feedback, just wanted to highlight that our team has reached out to you and addressed your concerns and questions.
Like any software companies, our customers may find issues, bugs, and our support and development team try to help them and resolve the issues as fast as possible.
Thank you.
-Aidin - Product Manager
Thank you, James, for writing a review, we appreciate it. Our team is constantly looking at how we can do things better and help our customer to accopmlish more. Let us know if we can help you further.
-Aidin - Product Manager
Hi Xavier, I've sent you an email hoping that it provides a full clarification on this matter. Please don't hesitate to reach out to us if you have further questions.
- Azwandi, Product Manager.
Hi Michelle, sorry that the migration wasn't as smooth as we both hoped for. I believe all of these issues have been sorted out but if there's still any outstanding issue, please reach out to me directly at azwandi@servicerocket.com.
Hi Shay, we should be able to fix this problem. Drop us a line at support@servicerocket.com.
Reviews for Data Center
(43)Sign in to write a reviewThank you, James, for writing a review, we appreciate it. Our team is constantly looking at how we can do things better and help our customer to accopmlish more. Let us know if we can help you further.
-Aidin - Product Manager
Hi Xavier, I've sent you an email hoping that it provides a full clarification on this matter. Please don't hesitate to reach out to us if you have further questions.
- Azwandi, Product Manager.
Hi Michelle, sorry that the migration wasn't as smooth as we both hoped for. I believe all of these issues have been sorted out but if there's still any outstanding issue, please reach out to me directly at azwandi@servicerocket.com.
Hi Shay, we should be able to fix this problem. Drop us a line at support@servicerocket.com.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$600 | 50 users$1,100 | 100 users$2,000 | 250 users$4,000 | 500 & upAdditional pricing details |
| 50 users$1,100/year | 100 users$2,000/year | 250 users$4,000/year | 500 users$6,000/year | 750 users$8,000/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
ServiceRocket provides support for this app.
ServiceRocket provides support for this app.
ServiceRocket provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2021-01-14
Summary
Bug Fixes & Improvements
Details
- Fixed a bug where admin is not able to configure connection through `Configure` button in `Manage Apps`.
- Improved export feature in Reports page to export All Results.
- Made some behind-the-scenes enhancements.
Versions
Version 1.3.4 • Jira Server 8.0.0 - 8.14.1 • Released 2021-03-02
Summary
Improvements
Details
- Improve issue page loading by caching
assetsfiles.
Each Connector release requires a corresponding Salesforce installed package version. Make sure to check the compatibility matrix to ensure you have the right version of the Salesforce installed package for this version of the Connector.
Versions
Version 1.3.4 • Jira Data Center 8.0.0 - 8.14.1 • Released 2021-03-02
Summary
Improvements
Details
- Improve issue page loading by caching
assetsfiles.
Each Connector release requires a corresponding Salesforce installed package version. Make sure to check the compatibility matrix to ensure you have the right version of the Salesforce installed package for this version of the Connector.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Connector for Salesforce & Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Connector for Salesforce & Jira. You're prompted to log into MyAtlassian. Connector for Salesforce & Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Connector for Salesforce & Jira versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Connector for Salesforce & Jira.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Connector for Salesforce & Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Connector for Salesforce & Jira. You're prompted to log into MyAtlassian. Connector for Salesforce & Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Connector for Salesforce & Jira versions compatible with your instance, you can look through our version history page.
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