Power up your Salesforce CRM business workflow through seamless integration with Jira
Power up your Salesforce CRM business workflow through seamless integration with Jira
Power up your Salesforce CRM business workflow through seamless integration with Jira
Remove team silos
Increase customer satisfaction
Slash redundant processes
Improve collaboration and communication for teams who rely on different systems. Sync Jira and Salesforce so every department can work on projects with data, that’s always up-to-date and error-free.
Keep your users in the know about their issue, case, or update - without redirecting them to external pages. Display the latest escalations across systems to improve transparency and ensure your clients are covered.
Reduce manual updates through automatic, real-time synchronization. Enable mapping schemes to push or pull information between Jira and Salesforce, and speed up item creation in both systems at once.
Remove team silos
Increase customer satisfaction
Slash redundant processes
Improve collaboration and communication for teams who rely on different systems. Sync Jira and Salesforce so every department can work on projects, with data that’s always up-to-date and error-free
Keep your users in the know about their issue, case, or update - without redirecting them to external pages. Display the latest escalations across systems to improve transparency and ensure your clients are covered.
Reduce manual updates through automatic, real-time synchronization. Enable mapping schemes to push or pull information between Jira and Salesforce, and speed up item creation in both systems at once.
More details
Connector for Salesforce & Jira enables automatic synchronization between Salesforce objects and Jira issues. Reduce mistakes, redundancies, and confusion – all while collaborating, and accessing data in both systems at once.
Calculate how much you can save by using our Connector via our very own ROI calculator here.
BENEFITS
- Improve communication and collaboration between siloed teams
- Ensure transparency for users about updates, escalations, and processes
FEATURES
- Create Salesforce objects directly from Jira and vice versa
- Synchronize aggregated comments and attachments in both systems
- Complete field mapping or read-only access to the other system data
- View, create, and associate Jira issue in Salesforce. Install the Salesforce App certified by Salesforce
USE CASES
- Streamline the support <> development escalation process
- Manage customers licenses and contracts
- Automate product release coordination
MORE INFO
More details
**This is an early-access release**
Calculate how much you can save by using our Connector via our very own ROI calculator here.
Your development team lives in Jira. Your support and sales teams close in Salesforce. They all deal with product issues and need an integrated view of what's going in order to be effective. The connector links, pushes and pulls Salesforce information from/to Jira.
- Connect Jira to multiple Salesforce instances.
- Choose which Salesforce objects and fields are available in Jira.
- Search for Salesforce objects from within Jira.
- Create Salesforce object from Jira.
- Associate Salesforce objects to Jira issues, push and pull changes to/from Salesforce.
- See aggregated view of comments from associated Salesforce Cases.
- View, create and associate Jira issue in Salesforce.
- Chatter support.
- ...and more!
Want to learn more?
- Use cases for your teams, case study and more.
- Book a live demo.
- Implementation Services, if you need help deploying the solution.
Reviews for cloud
(32)Sign in to write a review
Thank you, Karen, for your feedback. We very much appreciate it!
-Aidin - Product Management team
Hi John,
Thank you for your feedback, we appreciate it, and it helps us to improve. We are working toward bettering the product to fit larger organizations' use-cases.
You can always raise new ideas or upvote on them at our ideas portal.
-Aidin - Product Management team
Thank you, Kyle, for your feedback. Our support team loves to hear feedback like this!
-Aidin - Product Management team
Thank you, Chole, for sending us your love! Juan and rest of the team here at ServiceRocket appreciate your thoughtful review.
-Aidin - Product Management team
Reviews for server
(32)Sign in to write a review
Hi Constance,
Thanks for leaving feedback, just wanted to highlight that our team has reached out to you and addressed your concerns and questions.
Like any software companies, our customers may find issues, bugs, and our support and development team try to help them and resolve the issues as fast as possible.
Thank you.
-Aidin - Product Manager
Thank you, James, for writing a review, we appreciate it. Our team is constantly looking at how we can do things better and help our customer to accopmlish more. Let us know if we can help you further.
-Aidin - Product Manager
Hi Xavier, I've sent you an email hoping that it provides a full clarification on this matter. Please don't hesitate to reach out to us if you have further questions.
- Azwandi, Product Manager.
Hi Michelle, sorry that the migration wasn't as smooth as we both hoped for. I believe all of these issues have been sorted out but if there's still any outstanding issue, please reach out to me directly at azwandi@servicerocket.com.
Reviews for Data Center
(32)Sign in to write a reviewThank you, James, for writing a review, we appreciate it. Our team is constantly looking at how we can do things better and help our customer to accopmlish more. Let us know if we can help you further.
-Aidin - Product Manager
Hi Xavier, I've sent you an email hoping that it provides a full clarification on this matter. Please don't hesitate to reach out to us if you have further questions.
- Azwandi, Product Manager.
Hi Michelle, sorry that the migration wasn't as smooth as we both hoped for. I believe all of these issues have been sorted out but if there's still any outstanding issue, please reach out to me directly at azwandi@servicerocket.com.
Hi Shay, we should be able to fix this problem. Drop us a line at support@servicerocket.com.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$600 | 50 users$1,100 | 100 users$2,000 | 250 users$4,000 | 500 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Academic, community and open source licenses are not available for cloud apps.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.
However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
ServiceRocket is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
ServiceRocket is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2019-06-03
Summary
Minor version update
Details
Minor version update
Versions
Version 0.3.2-BETA • Jira Server 8.0.0 - 8.4.2 • Released 2019-09-13
Summary
Bugfixes & sustainability improvements
Details
- Sustainabilities improvements
- Fixed broken automatic synchronization when the access token of the connection has expired.
- Fixed an attachment synchronization issue when the attachment name contains forward slash characters.
- Improve Attachment synchronization to pull all emails' attachments of the associated Salesforce Record.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Connector for Salesforce & Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Connector for Salesforce & Jira. You're prompted to log into MyAtlassian. Connector for Salesforce & Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Connector for Salesforce & Jira versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Connector for Salesforce & Jira.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
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