Connector for Salesforce & Jira

Logan and Amir met with us to work through several key issues we were having with our configuration. They were outstanding! Knowledgeable and extremely helpful. From the perspective of a Dir for Global Support teams, this is the kind of world-class support we all strive for. Well Done!

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  Appfire

  Public reply:

  Hi Chris,

  Thank you for sharing such high praise for our team. It is great to hear that Logan and Amir were able to help you navigate your configuration and resolve those key integration hurdles. We know that connecting Salesforce and Jira effectively is vital for global support teams to maintain a single source of truth, and we are glad we could help align the tools with your goals.

  Receiving this kind of feedback from a Director of Global Support is a huge compliment. We truly appreciate the recognition of our commitment to world class service. If you or your team ever need further assistance as you scale your use of the connector, please feel free to reach out through our support portal at any time.

  Cheers,

  Paweł Customer Success Team | Appfire

Great support team, I got help from Suprija Sirikonda to solve some doubts I was having in the configuration process.

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  Appfire

  Public reply:

  Hi Robin,

  Thank you for sharing your experience! It is great to know that Suprija was able to help you navigate the configuration process and clear up those doubts. We know that connecting two powerful ecosystems like Salesforce and Jira can sometimes feel complex, so we aim to make that setup as smooth as possible for your team.

  We are glad the integration is starting to provide value by bridging the gap between your platforms. If you run into any other questions while fine-tuning your workflows or mapping additional fields, our team is always ready to assist.

  You can always reach us for further guidance or technical tips through our support portal.

  Cheers,

  Paweł Customer Success Team | Appfire

Great support team, very responsive and helpful!

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  Appfire

  Hi Yagil,

  Thank you for the shout out! We are very happy to hear that our support team has been responsive and helpful as you work with the Connector for Salesforce & Jira. Ensuring a smooth flow of data between your CRM and development teams is a top priority for us, and we are glad we could be there to assist you.

  If you ever need further guidance on syncing specific objects or optimizing your workflows, please feel free to reach out to us at our support portal. We are always here to help you get the most out of your integration.

  Cheers,

  Paweł Customer Success Team | Appfire

Solid app and great support! Does everything we need it to and the restAPI, though relatively limited in scope, is a great thing to have access to for bulk association/backfill needs.

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  Appfire

  Hi Mike,

  Thank you for the feedback! It is great to hear that the connector is meeting your team's needs and helping you bridge the gap between Salesforce and Jira. We are especially glad you found the REST API useful for those bulk association and backfill tasks. We aim to provide tools that simplify data management across platforms, so knowing that this specific functionality is helping your workflow is very helpful for us.

  We acknowledge that the current scope of the API might feel focused on specific use cases, and we are always looking for ways to expand our technical capabilities. If there are specific endpoints or additional features you would like to see added to make those associations even smoother, please let us know through our support portal. Our team would love to hear your suggestions.

  Cheers,

  Paweł Customer Success Team | Appfire

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  Appfire

  Hi Samir,

  Thank you for leaving a rating for the Connector for Salesforce & Jira. While you did not leave a comment, we hope the integration is helping your teams stay aligned and making data sharing between your CRM and Jira more efficient.

  We are always looking to understand how our users are bridging the gap between sales and development. If you have any feedback on how the sync is working for you or if there are specific features you would like to see, please reach out to us at our support portal. We would be happy to hear from you and help with any questions you might have.

  Cheers,

  Paweł Customer Success Team | Appfire