Connector for Salesforce & Jira

by AppfirePlatinum Marketplace Partner
for Jira Cloud, Jira Server 9.3.0 - 9.17.3, Jira Data Center 9.3.0 - 9.17.3 and more
3,791 installs
  • Supported
  • Jira Service Management

Seamlessly integrates Salesforce and Jira to enhance the visibility of information between teams and improve customer acquisition

Seamless bidirectional sync

Leverage the power of the automatic bidirectional synchronization feature to ensure that all issues are up-to-date, consolidated and easily viewable for better decision making and service delivery.

Automated workflows

Easily create Jira issues from Salesforce and vice-versa without leaving the platform you use the most. Teams can easily track the progress of issues and ensure they’re linked to the correct customer or opportunity.

Unlimited record support and advanced mapping

Generate Jira issues from any Salesforce record, customize data mapping to fit your organization’s needs, including custom fields and object-specific mapping, plus easily create Jira issues with multiple subtasks.

More details

Install the Salesforce App certified by Salesforce

Why you’ll love it:

  • Utilize the tool in as little as 1 hour!
  • No more context-switching. Work in the platform you love
  • Reduce error-prone, time-wasting manual entry
  • Automation reduces friction, improves productivity

Benefits

  • Improve customer acquisition & retention
  • Better customer experience
  • License consolidation cost saving

Features

  • Bi-directional auto synchronization
  • Automated workflows
  • Aggregated comments
  • Many-to-many associations
  • Salesforce lightning enabled
  • Jira cascading select lists
  • Salesforce dependent picklists

Use cases

  • Streamline support <> development escalation process
  • Manage customer's licenses/contracts
  • Automate prod release coordination

This app is now part of the Appfire portfolio. The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Connector for Salesforce & Jira integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application

Gallery

Bring more Salesforce data to Jira Cloud - A detailed view of an associated Salesforce object is available right from the view issue screen.