Connector for Salesforce and Jira

for Jira Cloud, Jira Server 8.6.0 - 8.20.2, Jira Data Center 8.6.0 - 8.20.2 and more
2,492 installs
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  • Supported
  • Jira Service Management
  • Cloud Migration Assistance

Streamline Salesforce and Jira workflows and integration, reduce complexity and align teams around a single source of truth

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Sync all teams around a single source of truth

Eliminate unreliable data. Auto synchronization, aggregated comments, and many-to-many associations ensure that all issues are up-to-date, consolidated and easily viewable for better decision making and service delivery.

Cross-team collaboration simplified

Create Jira issues from Salesforce and vice-versa. Decrease unproductive context-switching, reduce error-prone manual entry, remove complexity and improve productivity. No more team silos.

Quick set up and better customer experience

With easy implementation and unmatched UI, users are often up and running in an hour. Improve the customer experience with automated workflows that deliver resources they need, when they need it, with minimal friction.

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Close the gap between the platforms your teams love! Install the Salesforce App certified by Salesforce

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Why you’ll love Connector

  • Utilize the tool in as little as 1 hour!
  • No more context-switching. Work in the platform you love
  • Reduce error-prone, time-wasting manual entry
  • Automation reduces friction, improves productivity

Benefits

  • Improve customer acquisition
  • Enhance retention strategy
  • Better customer experience
  • Increase cross-team collaboration
  • License consolidation cost savings

Features

  • Bi-directional auto synchronization
  • Automated workflows
  • Aggregated comments
  • Many-to-many associations
  • Salesforce lightning enabled
  • Quick View Panel and reporting features

Use cases

  • Streamline support <> development escalation process
  • Manage customers licenses/contracts
  • Automate product release coordination

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Certification

Cloud Fortified App badgeCLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • reliabilityReliability checks
  • support24hr support response time
  • and more.
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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

Resources

Gallery

Keep your Jira and Salesforce team in-sync - an aggregated and chronological view of comments from associated Salesforce Cases and Jira.