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INSTALLS
3,386
SUPPORT
- Partner Supported
- Cloud Migration Assistance
TRUST SIGNALS
Key highlights of the appSalesforce & Jira integration syncs data, automates workflows, boosts visibility between teams, and improves customer acquisition
One integration, two-way data flow
Leverage the power of automatic bidirectional synchronization to ensure that all issues are up-to-date, consolidated and easily viewable for better decision making and service delivery.
Create & track work items across Jira & Salesforce
Easily create Jira issues from Salesforce and vice-versa with a reliable Salesforce Jira integration. Teams can easily track the progress of issues and ensure they’re linked to the correct customer or opportunity.
Customize field mapping to fit your workflows
Generate Jira issues from any Salesforce record, customize data mapping to fit your organization’s needs, including custom fields and object-specific mapping, plus easily create Jira issues with multiple subtasks.
Supporting media
More details
Install the Salesforce App certified by Salesforce
Why you’ll love it:
- Utilize the tool in as little as 1 hour!
- No more context-switching. Work in the platform you love
- Reduce error-prone, time-wasting manual entry
- Automation reduces friction, improves productivity
Benefits
- Improve customer acquisition & retention
- Better customer experience
- License consolidation cost saving
Features
- Bi-directional auto synchronization
- Automated workflows
- Aggregated comments
- Many-to-many associations
- Salesforce lightning enabled
- Jira cascading select lists
- Salesforce dependent picklists
Use cases
- Streamline support <> development escalation process
- Manage customer's licenses/contracts
- Automate prod release coordination
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Connector for Salesforce & Jira integrates with your Atlassian app
Version information
Version 29.0.0•for Jira Cloud
- Release date
- Sep 16th 2026
- Summary
- New guided onboarding, improved mapping tools, and mapping templates.
- Details
New onboarding guides you through creating a connection between Salesforce and Jira, configuring settings, and creating a binding for your Jira space with field mappings.
Improved entity and field mapping view
A cleaner, visual side-by-side layout for mapping Jira and Salesforce entities, fields, and values.
Entity mapping templates
Select from four templates based on your team's workflow:- Bug escalation: track unresolved bugs and bring Salesforce cases into Jira for your engineering team.
- Feature requests: send customer feature requests from Salesforce into Jira and track them through development.
- Deal enablement: connect Salesforce opportunities to Jira work items.
- Deal and feature sync: align sales, product, and engineering by syncing Salesforce opportunities and customer requests with Jira.
Configuration testing after setup
You can now test your configuration before completing the setup.- Payment model
- Paid via Atlassian
- License type
- Commercial