Connector for Salesforce & Confluence Cloud

The app will not work for us and will not load after installation. I've spent 4 weeks and countless hours working with Appfire support (and now Confluence support) trying to install (and reinstall) this app into my Confluence instance. However, after installing it and troubleshooting with both Confluence support and Appfire support, I am still unable to get the Appfire app to load. Currently, there is no pathway to resolution and the Appfire team seems unwilling to properly investigate/fix the issue with Confluence. I want to use this app, and if it works as described, it could be very powerful, but I'm unable to invest further into this process. NOTE: I will update this review if/when Appfire can provide a pathway to proper installation and use.

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  Appfire

  Hi Rick,

  We appreciate your patience while dealing with the installation issues. We're actively collaborating with Atlassian to resolve the underlying problem and ensure Connector for SF & Confluence can function seamlessly in your environment. We understand the importance of getting this right for your team and are committed to seeing it through.

  For any ongoing updates or additional queries, don’t hesitate to contact us via Appfire Support.

  Kind regards,

  Paweł, Customer Success Team at Appfire

This connector is great, it helps us provide reliable, data extracts in real-time to 3rd parties via Confluence without having to directly share access to our Salesforce instance. Very useful! (Thank you for resolving the pagination issue!)

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  Appfire

  Hi Taylor,

  Thank you for sharing your feedback and concerns. We're genuinely sorry to hear that the recent update has not aligned with your expectations. It's really important for us to hear how changes affect our users, and we appreciate you taking the time to let us know.

  We want you to know that addressing your concerns is a top priority for us. We've placed this issue high on our list for immediate attention in our next round of updates. Your input is instrumental in guiding our improvements.

  For any further assistance or to discuss this in more detail, please feel free to reach out to us at https://apps.appf.re/support. We're here to help and hope to find a way to make your experience better.

  Best regards,

  Paweł, Customer Success Team at Appfire

The integration delivers on its promises, but it would be even better if it could display images, allow for filter duplication, and the ability to format the tables to hide the API field names. I'm thrilled to share that the customer support experience was exceptional! Today, I had to reach out to them with an issue, and they responded promptly with a successful solution. Their quick and effective assistance made my day!

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  Appfire

  Hi Viola,

  Thanks a ton for your feedback! 😊 Great point about the images, filter duplication, and table formatting—super helpful insights that we're excited to explore.

  Also, high five for the shoutout to our support team! Thrilled they could turn your day around. Remember, we're always here if you need us!

  Cheers,
  Paweł, Customer Success Team at Appfire

Thought this would give us more power to update/manage/record all Salesforce objects and records. I wanted to be able to link a document to a specific Project record in our Salesforce db.

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  Appfire

  Hi Eboni,
  
  Thank you for your feedback. I'm sorry that the app couldn't fulfil your needs at this time. We’d be happy to understand further about your needs to update/manage/record Salesforce objects and records on a call or email. Feel free to get in touch with me at chesterashton.john@servicerocket.com
  
  - Chester, Product Manager

Great App, integration works perfectly with salesforce. Also the support is fast in solving bugs in the app.

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  Appfire

  UPDATE: We've fixed the bugs and have officially released the new feature to support Salesforce lighting links 🎉. Thank you Fabian for bringing these issues to our attention. If you have further issues with the app please don't hesitate to contact our 24/5 support team.

  Hi Fabian, we really appreciate taking the time and effort to tell us this. We are currently addressing the permission bug with the utmost importance at the moment, and we're anticipating a fix within the next few days. As for the lightning link, this is a new feature that will also be fully released in the next few days. It looks like we have mistakenly released the documentation update ahead of the feature release. Please know that we have done a post-mortem on our processes to ensure that this will not happen again in the future. I understand that you have reached us from our support portal and I will personally update you about the progress of the mentioned issues on the respective tickets.

  Thank you!-Monique, PM