Raley Email Notifications for Jira & JSM

for Jira Cloud
424 installs
  • Supported
  • Jira Service Management
  • Jira

Send professional Email and Slack notifications to your customers and colleagues with exported PDF issues

YouTube's thumbnail image for the video.

Notify everybody!

- Canned notifications from Jira issue

- internal and external users

- request participants, customers and organizations

- emails from custom fields

- non-users for tickets collected using Raley IntakeForms

Customize your email!

- All custom and standard fields

- Issues PDF snapshots

- Data from Assets objects

- Issue and comment attachments

- Full control over Look-n-feel (content, CSS, layout, language)

- Send to CC and BCC

- Images

Export and send snapshots of Jira issues as PDF!

Export your issues using custom templates into professional PDF documents and share them with stakeholders (customers, partners, colleagues).

Great for automatic audit purposes and updating with stakeholders on progress.

More details

NEW! Ready-to-use message templates

Check out Our Blog and Website

With Raley you can:

  • Notify people who are not Jira or JSM users
  • Export your issues as PDF snapshots and send them as email attachment
  • Send canned messages
  • Show value of any standard or custom field in email
  • Aggregate notifications to a user into one email sent daily
  • Trigger notification on your own very custom condition
  • Customise subject with values from Jira ticket
  • Use your own logo, layout and design style in notifications
  • Show all comments and/or issue history
  • Send an email to address from custom field
  • Send different notifications to different users
  • Attach inline and regular files to email from JSM ticket or comment
  • Approve / Decline via email buttons
  • And much more... Complete list of features is available here: https://wiki.raleyapps.com/display/RAL/Features+of+Raley+Email+Notifications+-+cloud
  • Notify to Email/Slack

Check out Getting started tutorial and see Cookbook for solutions. And we're happy to support you!



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Raley Email Notifications for Jira & JSM integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects


Send a canned email right from the Jira issue view!