370
Customers have installed this app in at least 370 active instances.
370
Customers have installed this app in at least 370 active instances.
    by Inversion Point LLCfor Jira Cloud, Jira Server 8.0.0 - 8.5.1 and more versions
    Versions available for Jira Server 6.4 - 7.13.11
    Supported
    Inversion Point LLC supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Inversion Point LLC supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Send tailor-made Email notifications for internal and external users in Jira and Service Desk via Email, Slack and HipChat

    Send tailor-made Email notifications for internal and external users in Jira and Service Desk via Email, Slack and HipChat

    Send tailor-made Email notifications for internal and external users in Jira and Service Desk via Email, Slack and HipChat

    Notify everybody!

    Customize your email!

    Say NO to email overload!

    - internal and external users

    - request participants, customers and organizations

    - emails from custom fields

    - non-users for tickets collected using Raley IntakeForms

    - emails from JIRA groups

    - issue watchers

    - All custom and standard fields

    - Issue and comment attachments (including inline)

    - Full control over Look-n-feel (content, CSS, layout, language)

    - Images

    One nice email that contains digested issues with changes, comments and any fields that you might need. No more email overload!

    Notify everybody!

    Customize your email!

    Say NO to email overload!

    - internal and external users

    - request participants, customers and organizations

    - emails from custom fields

    - non-users for tickets collected using Raley IntakeForms

    - emails from JIRA groups

    - issue watchers

    - All custom and standard fields

    - Issue and comment attachments (including inline)

    - Full control over Look-n-feel (content, CSS, layout, language)

    - Images

    One nice email that contains digested issues with changes, comments and any fields that you might need. No more email overload!

    More details

    With Raley Email Notifications you can:

    • Notify people who are not Jira or ServiceDesk users
    • Create notification for specific issue type or on change of custom field to specific value
    • Show value of any standard or custom field in email
    • Aggregate all the notifications to a user into one email sent daily
    • Trigger notification on your own very custom condition
    • Customise subject with values from Jira ticket
    • Use your own logo, layout and design style in notifications
    • Show all comments and/or issue history
    • Send an email to address from custom field
    • Send different notifications to different users
    • Attach inline and regular files to email from ServiceDesk ticket or comment
    • Send canned notification from Jira ticket
    • And more! Complete list of features is available here: https://wiki.raleyapps.com/display/RAL/Features+of+Raley+Email+Notifications+-+cloud
    • Send to Email, Slack or Hipchat

    Read our blog, check out Getting started tutorial and see Cookbook for solutions. And we're happy to support you!

    More details

    With Raley Email Notifications you can:

    • Notify people who are not Jira or ServiceDesk users
    • Create notification for specific issue type or on change of custom field to specific value
    • Show value of any standard or custom field in email
    • Aggregate all the notifications to a user into one email sent daily
    • Trigger notification on your own very custom condition
    • Customise subject with values from Jira ticket
    • Use your own logo, layout and design style in notifications
    • Show all comments and/or issue history
    • Send an email to address from custom field
    • Send different notifications to different users
    • Attach inline and regular files to email from ServiceDesk ticket or comment
    • Send canned notification from Jira ticket
    • And much more... Complete list of features is available here: https://wiki.raleyapps.com/display/RAL/Features+of+Notifications+Server
    • Notify to Email, Slack or Hipchat

    Read our blog, check out Getting started tutorial and see Cookbook for solutions. And we're happy to support you!

    Reviews for cloud

    (18)
    Sign in to write a review
    by Hanna Torany on 2019-08-06
    The plugin works great! Thank you!
    Was this review helpful?YesNo
    by Menno van Starrenburg on 2019-07-31
    I guess it would be a good product for us, if it would support custom events. Since it doesn't, it's not useful for us.
    Was this review helpful?YesNo
    Inversion Point LLC

    Hi Menno and thanks for your feedback!

    Custom events is something that we have on our roadmap. Are you interested in cloud or server version of Raley Notifications?

    Vladimir

    by Eric Barnes on 2019-03-18
    Kind of bummed. It does not pull in all Jira Events, especially any custom ones that are created.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Magdalena Osys on 2019-01-24
    I am very happy with the app and the quality of the support. Thanks to Raley, we were able to turn off e-mail notifications from JIRA and add them to slack. What's more, only for events which should be in our concern. In case of problems, the support provided us solutions - always within the same day (special thanks to Vlad!). All my co-workers say, that changing the channel of notifications with such flexibility what they get, changed their work environment quality for better :) Thank you! :)
    Was this review helpful?YesNo
    by Danison Rarama on 2018-11-10
    Found it very difficult to deploy digests or notifications. Went through the documents but no actual step by step tutorial on how the system works. I tried the templates and was still not able to even execute a notification/ digest. :(
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (18)
    Sign in to write a review
    by Rankin Mayne on 2019-08-13
    Not only did this app do what I needed in this environments use case, when I have a couple of issues with displaying Deviniti Bundled Fields within my notifications, Vlad and his team not only implemented the functionality for me but did it TWICE in less than 24 hours each time. Their products and customer service are on an extraordinary level of their own. It's rare to find a team like this who go so far above and beyond to satisfy a customer. I can NOT say enough great things about this product and company.
    Was this review helpful?YesNo
    by Ashish on 2019-01-15
    One of the best plugins with good features and support is really fast.
    Was this review helpful?YesNo
    by labtech on 2017-12-15
    Very useful add-on! I just got what I was lookin for. I ran into some problems at the beginning, but after reporting the issue in e-mail, I just got a reply in half an hour! The next day we checked the issue on my PC. After 10 minutes of ending the conversation on Skype, they informed me that the issues I have reported are already fixed (in 10 minutes). For this - since I think that a good support behind a product is essantial (I am working as a QA / product manager and software tester) -, I will rate it 4/4. Thank you! Dénes
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Luis Lopez on 2017-07-19
    Jirassimo has usefull functions to send emails for our daily review.... I would love to have a forum site or community users directly from jirassimo site so we can share ideas, problems and solutions, since people on Inversion Point is too busy to help when we send support emails and we need to find answers sooner or projects get late...
    Was this review helpful?YesNo
    by Geir Gullestad Pettersen on 2017-03-29
    A very welcomed feature addition to our Jira system, on paper, however there are some issues and shortcomings with the administration/configuration: * Buggy template editor, not easy to get it right when doing more than simple formatting. I tried adding a table but it proved very difficult to combine table header above #foreach with rows inside the #foreach using WYSIWYG editor. I found the "Tools > Source code" where you get to edit the raw template, but when I used it to put table header above #foreach, table rows within and table end-tag after #end, it was automatically changed to having the entire table inside the #foreach. One more time: changes to raw source code was mangled (presumably by the WYSIWIG editor). Totally useless. * Limited documentation/cookbook. Screenshots on marketplace listing shows list of issues formatted using tables, however there are no examples on how to get it to work. * Limited testing. You can select only 1 issue when testing a messenger configuration. I want to see the full email result with all issues based on the JQL as defined in the config. This is particularly useful when you use #if statements for display logic based on issue statuses. I tried setting the crontab to 1 minute in the future, but the scheduler seems to ignore minutes/seconds and run the messenger at full hour only. Effectively you can only test it once per hour - completely unacceptable. Could take days to get a template right. * Template editor is really messy. Any line-breaks to make the template code more readable adds a "<br/>" tag which means the final email has a lot of uninteantional line-breaks and it just doesnt look good. When combining #foreach and #if you have to put them on the same line to resolve this, but that is hard to read and maintain. You have to chose between admin-friendly template-code OR user-friendly email layouts. We should have both. Fix these issues and its a 3/4 star.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Inversion Point LLC

    Hi Geir and thanks for a comprehensive feedback. Now, step-by-step:

    • Showing data in table. Existing tinyMCE provides means to create a table, but that would work only when there's no iteration involved, i.e. number of rows is known in advance and cells contain either hard-coded data or placeholders from issue. As I understood, you need to create a table with dynamic number of rows. If so, please see our guide on how to achieve that here
    • Testing on multiple issues - we've just rolled out a new release 1.2.32-AC and it supports previewing of scheduled messenger based on JQL rule
    • Line breaks in template editor - this issue is also fixed

    Thanks again for review. Please let me know if there's anything else we can improve.

    Reviews for Data Center

    (18)
    Sign in to write a review
    by Luis Lopez on 2017-07-19
    Jirassimo has usefull functions to send emails for our daily review.... I would love to have a forum site or community users directly from jirassimo site so we can share ideas, problems and solutions, since people on Inversion Point is too busy to help when we send support emails and we need to find answers sooner or projects get late...
    Was this review helpful?YesNo
    by Geir Gullestad Pettersen on 2017-03-29
    A very welcomed feature addition to our Jira system, on paper, however there are some issues and shortcomings with the administration/configuration: * Buggy template editor, not easy to get it right when doing more than simple formatting. I tried adding a table but it proved very difficult to combine table header above #foreach with rows inside the #foreach using WYSIWYG editor. I found the "Tools > Source code" where you get to edit the raw template, but when I used it to put table header above #foreach, table rows within and table end-tag after #end, it was automatically changed to having the entire table inside the #foreach. One more time: changes to raw source code was mangled (presumably by the WYSIWIG editor). Totally useless. * Limited documentation/cookbook. Screenshots on marketplace listing shows list of issues formatted using tables, however there are no examples on how to get it to work. * Limited testing. You can select only 1 issue when testing a messenger configuration. I want to see the full email result with all issues based on the JQL as defined in the config. This is particularly useful when you use #if statements for display logic based on issue statuses. I tried setting the crontab to 1 minute in the future, but the scheduler seems to ignore minutes/seconds and run the messenger at full hour only. Effectively you can only test it once per hour - completely unacceptable. Could take days to get a template right. * Template editor is really messy. Any line-breaks to make the template code more readable adds a "<br/>" tag which means the final email has a lot of uninteantional line-breaks and it just doesnt look good. When combining #foreach and #if you have to put them on the same line to resolve this, but that is hard to read and maintain. You have to chose between admin-friendly template-code OR user-friendly email layouts. We should have both. Fix these issues and its a 3/4 star.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Inversion Point LLC

    Hi Geir and thanks for a comprehensive feedback. Now, step-by-step:

    • Showing data in table. Existing tinyMCE provides means to create a table, but that would work only when there's no iteration involved, i.e. number of rows is known in advance and cells contain either hard-coded data or placeholders from issue. As I understood, you need to create a table with dynamic number of rows. If so, please see our guide on how to achieve that here
    • Testing on multiple issues - we've just rolled out a new release 1.2.32-AC and it supports previewing of scheduled messenger based on JQL rule
    • Line breaks in template editor - this issue is also fixed

    Thanks again for review. Please let me know if there's anything else we can improve.

    by Matthew Byington on 2016-10-07
    I'm sure I could have found better use for this add-on if I had time to learn the templating language. To that affect, I'm an intermediate admin and I found the documentation filled with holes. Maybe next time.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Jayne Timmins on 2015-11-17
    Very helpful in resolving all issues raised, always return a solution with a short period of time. Add-ons have lots of funtionality and setting allowing flexibilty. Always looking for new functions to develop.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by RaleyApps support on 2015-10-23
    Very nice plugin - only mustache templates look messy!
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$5025 users$10050 users$125100 users$200250 users$360500 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Inversion Point LLC provides support for this app.

    Inversion Point LLC provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2019-10-29

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 3.25.2-J8 Jira Server 8.0.0 - 8.5.1 Released 2019-10-24

    Summary

    Fixed NPE on JSD existing configuration opening

    Details

    Release notes for version 3.25.2-J8 for Jira 8

    Please note that version 3+ is not 100% compatible with previous versions of the plugin and will require some manual work on your existing configurations. Let us know if you require any help with that - support@raleyapps.com

    See more details about the release here https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/versions#b3000000

    Release notes

    • Fixed NPE on JSD existing configuration opening

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Raley Email Notifications for Jira / SD via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Raley Email Notifications for Jira / SD. You're prompted to log into MyAtlassian. Raley Email Notifications for Jira / SD begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Raley Email Notifications for Jira / SD versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Raley Email Notifications for Jira / SD.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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