| Features | Standard | Advanced |
|---|
Send notifications when work items, projects or versions change: created, status changed, comment added, and more. | | |
Notify on service desk events, such as a request commented internally or publicly. | | |
Alert chosen users when a work item moves between selected start and end statuses. | | |
Set notifications per project, work item type and event, filtered by JQL and custom conditions based on work item data or who is commenting. | | |
Group changes, comments and work logs per work item on a schedule (hourly, daily, or weekly on chosen days), for example overdue-task reminders. | | |
Predefined email templates that agents send with one click from the work item view. | | |
Notify reporters, assignees, watchers, mentioned users, groups, project roles, leads, organizations, any email address, or Slack channels. | | |
Send to any combination of To, CC and BCC recipients. | | |
Full control over content, layout and HTML styling to match your branding, with a Template Wizard to get started. | | |
Send work item attachments by email or Slack. | | |
Add Approve and Decline buttons so approvers can act on service requests straight from the email. | | |
Store a copy of every sent notification as a work item comment. | | |
Work out recipient addresses from Jira fields or Velocity templates with conditional logic. | | |
Email the Jira admin automatically when sending fails. | | |
Describe your template in plain language and Rovo will generate it in Velocity with branded look-n-feel | | |
Your JSM agent sends the right message in one click, with Rovo drafting personalized content from ticket context | | |
Rovo agents send through Raley’s infrastructure, with admin-approved endpoints and per-endpoint rate limits | | |
