Service Desk Reporter

by OBSSPlatinum Marketplace Partner
for Jira Server 7.2.0 - 9.8.1 and more
49 installs
  • Supported
  • Jira Service Management

As we continue to move towards a cloud future together, new server app sales and installs are no longer available for customers. You can update app version via Atlassian Marketplace until the end of support for server on Feb 15, 2024. Learn more

Detailed lists or grouped Success Ratio reports on Jira Service Desk SLA Metrics

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List or Success Ratio Report

Get your SLA Metric data as a detailed list report with full control over filter parameters or get Success Ratio Report grouped by any field or date interval.

-- Online demo --

Custom Date Interval and View Format

Define custom date intervals based on created, updated, resolved date and even SLA Stop Date. Get duration values in any format like days, hours, minutes, seconds or readable formats like HH:MM:ss.

-- Online demo --

Excel Export and REST Access

Export your data as an Excel file for further processing or get complete report data via REST for integrations.

-- Online demo --

More details


Attention: Service Desk Reporter currently only supports Jira Server platform. Atlassian is ending license sales of all server products and marketplace apps for the server platform. We currently don't have plans to migrate this app to Data Center or Cloud platforms. Existing users of this app are recommended to alter their processes that will allow them to continue without this app.


  • Service Desk Reporter
    • ... gives you detailed listing on SLA metrics of Jira Service Desk full control over filter parameters
  • List Report
    • … shows SLA Status and SLA Result for each issue with goal duration, elapsed duration, remaining duration, SLA Start Time and SLA Stop Time.
  • Success Ratio Report
    • ... can calculate success rates based on SLA success and breach counts.
    • ... can show overall success ratio or group by any field or date interval.

    -- Online demo --

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more



Define a custom date interval based on create, update, resolved and even SLA Stop Date.