Service Desk Reporter

by OBSSPlatinum Marketplace Partner
for Jira Server 7.2.0 - 9.13.2 and more
38 installs
  • Jira Service Management

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

Detailed lists or grouped Success Ratio reports on Jira Service Desk SLA Metrics

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List or Success Ratio Report

Get your SLA Metric data as a detailed list report with full control over filter parameters or get Success Ratio Report grouped by any field or date interval.

-- Online demo --

Custom Date Interval and View Format

Define custom date intervals based on created, updated, resolved date and even SLA Stop Date. Get duration values in any format like days, hours, minutes, seconds or readable formats like HH:MM:ss.

-- Online demo --

Excel Export and REST Access

Export your data as an Excel file for further processing or get complete report data via REST for integrations.

-- Online demo --

More details

The reports provided by Service Desk Reporter are now included in TicketBook - Service Contract Management for Jira on the Cloud platform.


Attention: Service Desk Reporter currently only supports Jira Server platform. Atlassian is ending license sales of all server products and marketplace apps for the server platform. We currently don't have plans to migrate this app to Data Center or Cloud platforms.


  • Service Desk Reporter
    • ... gives you detailed listing on SLA metrics of Jira Service Desk full control over filter parameters
  • List Report
    • … shows SLA Status and SLA Result for each issue with goal duration, elapsed duration, remaining duration, SLA Start Time and SLA Stop Time.
  • Success Ratio Report
    • ... can calculate success rates based on SLA success and breach counts.
    • ... can show overall success ratio or group by any field or date interval.

    -- Online demo --

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy



Define a custom date interval based on create, update, resolved and even SLA Stop Date.