- Jira Service Management
As we continue to move towards a cloud future together, new server app sales and installs are no longer available for customers. You can update app version via Atlassian Marketplace until the end of support for server on Feb 15, 2024. Learn more
Detailed lists or grouped Success Ratio reports on Jira Service Desk SLA Metrics
List or Success Ratio Report
Get your SLA Metric data as a detailed list report with full control over filter parameters or get Success Ratio Report grouped by any field or date interval.
Custom Date Interval and View Format
Define custom date intervals based on created, updated, resolved date and even SLA Stop Date. Get duration values in any format like days, hours, minutes, seconds or readable formats like HH:MM:ss.
Excel Export and REST Access
Export your data as an Excel file for further processing or get complete report data via REST for integrations.
Attention: Service Desk Reporter currently only supports Jira Server platform. Atlassian is ending license sales of all server products and marketplace apps for the server platform. We currently don't have plans to migrate this app to Data Center or Cloud platforms. Existing users of this app are recommended to alter their processes that will allow them to continue without this app.
- Service Desk Reporter
- ... gives you detailed listing on SLA metrics of Jira Service Desk full control over filter parameters
- List Report
- … shows SLA Status and SLA Result for each issue with goal duration, elapsed duration, remaining duration, SLA Start Time and SLA Stop Time.
- Success Ratio Report
- ... can calculate success rates based on SLA success and breach counts.
- ... can show overall success ratio or group by any field or date interval.
Define a custom date interval based on create, update, resolved and even SLA Stop Date.