Service Desk Reporter

by OBSS
for Jira Server 7.2.0 - 8.18.1 and more
4
72 installs
  • Supported
  • Jira Service Management

Detailed lists or grouped Success Ratio reports on Jira Service Desk SLA Metrics

List or Success Ratio Report

Get your SLA Metric data as a detailed list report with full control over filter parameters or get Success Ratio Report grouped by any field or date interval.

-- Online demo --

Custom Date Interval and View Format

Define custom date intervals based on created, updated, resolved date and even SLA Stop Date. Get duration values in any format like days, hours, minutes, seconds or readable formats like HH:MM:ss.

-- Online demo --

Excel Export and REST Access

Export your data as an Excel file for further processing or get complete report data via REST for integrations.

-- Online demo --

More details

  • Service Desk Reporter
    • ... gives you detailed listing on SLA metrics of Jira Service Desk full control over filter parameters
    • … allows use of custom date intervals based on created, updated, resolved date and even SLA Stop Date.
    • … can prepare cross-project reports if the same SLA metric is used in more than one project..
  • List Report
    • … shows SLA Status and SLA Result for each issue with goal duration, elapsed duration, remaining duration, SLA Start Time and SLA Stop Time.
    • … allows selecting which format to use for report output.
      • Day, Hour, Minute, Second format can be used for comparison and calculations.
      • DD:HH:mm:ss, HH:mm:ss and basic formats can be used for easy readability
    • ... allows adding issue fields to report
    • … data can be exported as an Excel file or can be accessed via REST.
  • Success Ratio Report
    • ... can calculate success rates based on SLA success and breach counts.
    • ... can show overall success ratio or group by any field or date interval.

    -- Online demo --

Privacy and security

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Security

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Define a custom date interval based on create, update, resolved and even SLA Stop Date.