We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appDetailed lists or grouped Success Ratio reports on Jira Service Desk SLA Metrics
List or Success Ratio Report
Get your SLA Metric data as a detailed list report with full control over filter parameters or get Success Ratio Report grouped by any field or date interval.
Custom Date Interval and View Format
Define custom date intervals based on created, updated, resolved date and even SLA Stop Date. Get duration values in any format like days, hours, minutes, seconds or readable formats like HH:MM:ss.
Excel Export and REST Access
Export your data as an Excel file for further processing or get complete report data via REST for integrations.
Supporting media
More details
The reports provided by Service Desk Reporter are now included in TicketBook - Service Contract Management for Jira on the Cloud platform.
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Attention: Service Desk Reporter currently only supports Jira Server platform. Atlassian is ending license sales of all server products and marketplace apps for the server platform. We currently don't have plans to migrate this app to Data Center or Cloud platforms.
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- Service Desk Reporter
- ... gives you detailed listing on SLA metrics of Jira Service Desk full control over filter parameters
- List Report
- … shows SLA Status and SLA Result for each issue with goal duration, elapsed duration, remaining duration, SLA Start Time and SLA Stop Time.
- Success Ratio Report
- ... can calculate success rates based on SLA success and breach counts.
- ... can show overall success ratio or group by any field or date interval.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.