Detailed lists or grouped Success Ratio reports on Jira Service Desk SLA Metrics
Detailed lists or grouped Success Ratio reports on Jira Service Desk SLA Metrics
List or Success Ratio Report
Custom Date Interval and View Format
Excel Export and REST Access
Get your SLA Metric data as a detailed list report with full control over filter parameters or get Success Ratio Report grouped by any field or date interval.
Define custom date intervals based on created, updated, resolved date and even SLA Stop Date. Get duration values in any format like days, hours, minutes, seconds or readable formats like HH:MM:ss.
Export your data as an Excel file for further processing or get complete report data via REST for integrations.
More details
- Service Desk Reporter
- ... gives you detailed listing on SLA metrics of Jira Service Desk full control over filter parameters
- … allows use of custom date intervals based on created, updated, resolved date and even SLA Stop Date.
- … can prepare cross-project reports if the same SLA metric is used in more than one project..
- List Report
- … shows SLA Status and SLA Result for each issue with goal duration, elapsed duration, remaining duration, SLA Start Time and SLA Stop Time.
- … allows selecting which format to use for report output.
- Day, Hour, Minute, Second format can be used for comparison and calculations.
- DD:HH:mm:ss, HH:mm:ss and basic formats can be used for easy readability
- ... allows adding issue fields to report
- … data can be exported as an Excel file or can be accessed via REST.
- Success Ratio Report
- ... can calculate success rates based on SLA success and breach counts.
- ... can show overall success ratio or group by any field or date interval.
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Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$80 | 50 users$100 | 100 users$150 | 250 users$300 | 500 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.
However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
OBSS provides support for this app.
Vendor support resources
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Versions
Version 2.3.4.74 • Jira Server 7.2.0 - 8.13.0 • Released 2020-09-08
Summary
Compatibility Release
Details
Jira 8.12 Compatibility
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Service Desk Reporter via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Service Desk Reporter. You're prompted to log into MyAtlassian. Service Desk Reporter begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Service Desk Reporter versions compatible with your instance, you can look through our version history page.
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