Service Desk Reporter

• ... gives you detailed listing on SLA metrics of Jira Service Desk full control over filter parameters
• … allows use of custom date intervals based on created, updated, resolved date and even SLA Stop Date.
• … can prepare cross-project reports if the same SLA metric is used in more than one project..

• … shows SLA Status and SLA Result for each issue with goal duration, elapsed duration, remaining duration, SLA Start Time and SLA Stop Time.
• … allows selecting which format to use for report output.
  • Day, Hour, Minute, Second format can be used for comparison and calculations.
  • DD:HH:mm:ss, HH:mm:ss and basic formats can be used for easy readability
• ... allows adding issue fields to report
• … data can be exported as an Excel file or can be accessed via REST.

• ... can calculate success rates based on SLA success and breach counts.
• ... can show overall success ratio or group by any field or date interval.

-- Online demo --