This app provides core functionality to one or more Atlassian products. You can download any version of the app from this page and manually install it in your server instance.
Service Desk Knowledge Base Custom Field
Version history
1.2.4Jira Server 6.4.1 - 8.9.12019-02-28App is now free and unsupported 1.2.3Jira Server 6.4.1 - 7.12.32018-06-06Bugfix Knowledge Base Article Link The wrong link was placed in the edit dialog, if you searched after a Knowledge Base Article. This is now fixed.
1.2.2Jira Server 6.4.1 - 7.9.22017-11-13Added Support for apostrophe BUGFIX: We support now the usage of a single quote / apostrophe in the KB article search.
1.2.0Jira Server 6.4.1 - 7.5.42017-07-05Support for more than one Space to search for articles - Jira Service Desk isn't an requirement anymore.
- It's possible to configure more than one space for the look up of knowledge base articles.
- BUGFIX: Configured space is again considered in knowledge base article search.
- Compatibility for Jira 7.4
1.1.1Jira Server 6.4.1 - 7.3.92017-02-22Compatibility Release Supports Jira 7.3 and Service Desk 3.3
1.1Jira Server 6.4.1 - 7.1.102016-01-08Added support for Jira 7 and Jira Service Desk 3 No release notes.1.0Jira Server 6.4.1 - 6.4.142015-08-03Knowledge Base Integration in Support Tickets Direct access from a support ticket in Jira Service Desk to Knowledge Base content. Matching articles will be automatically displayed in the ticket based on the issue summary.
Besides issue related articles, there is an option to integrate further standard Knowledge Base articles independent of the search term into the ticket.
Knowledge Base articles can be used directly for customer replies. Customers receive replies quicker, agents don't have to manually search for matching articles.