Version 1.2.4 • Released 2019-02-28 • No Vendor Support • Free • Commercial
No release notes.
Version history
1.2.4Jira Server 6.4.1 - 8.9.12019-02-28App is now free and unsupported 1.2.3Jira Server 6.4.1 - 7.12.32018-06-06Bugfix Knowledge Base Article Link Version 1.2.3 • Released 2018-06-06 • Supported By //SEIBERT/MEDIA GmbH • Paid via Atlassian • CommercialThe wrong link was placed in the edit dialog, if you searched after a Knowledge Base Article. This is now fixed.
1.2.2Jira Server 6.4.1 - 7.9.22017-11-13Added Support for apostrophe Version 1.2.2 • Released 2017-11-13 • Supported By //SEIBERT/MEDIA GmbH • Paid via Atlassian • CommercialBUGFIX: We support now the usage of a single quote / apostrophe in the KB article search.
1.2.0Jira Server 6.4.1 - 7.5.42017-07-05Support for more than one Space to search for articles Version 1.2.0 • Released 2017-07-05 • Supported By //SEIBERT/MEDIA GmbH • Paid via Atlassian • Commercial- Jira Service Desk isn't an requirement anymore.
- It's possible to configure more than one space for the look up of knowledge base articles.
- BUGFIX: Configured space is again considered in knowledge base article search.
- Compatibility for Jira 7.4
1.1.1Jira Server 6.4.1 - 7.3.92017-02-22Compatibility Release Version 1.1.1 • Released 2017-02-22 • Supported By //SEIBERT/MEDIA GmbH • Paid via Atlassian • CommercialSupports Jira 7.3 and Service Desk 3.3
1.1Jira Server 6.4.1 - 7.1.102016-01-08Added support for Jira 7 and Jira Service Desk 3 Version 1.1 • Released 2016-01-08 • Supported By //SEIBERT/MEDIA GmbH • Paid via Atlassian • CommercialNo release notes.1.0Jira Server 6.4.1 - 6.4.142015-08-03Knowledge Base Integration in Support Tickets Version 1.0 • Released 2015-08-03 • Supported By //SEIBERT/MEDIA GmbH • Paid via Atlassian • CommercialDirect access from a support ticket in Jira Service Desk to Knowledge Base content. Matching articles will be automatically displayed in the ticket based on the issue summary.
Besides issue related articles, there is an option to integrate further standard Knowledge Base articles independent of the search term into the ticket.
Knowledge Base articles can be used directly for customer replies. Customers receive replies quicker, agents don't have to manually search for matching articles.