The ultimate tool for multilingual customer support in Jira Service Management
The ultimate tool for multilingual customer support in Jira Service Management
The ultimate tool for multilingual customer support in Jira Service Management
Multilingual customer portal
Key-value content translation
Language switcher on the Customer Portal
Add any number of languages supported by Jira to the switcher in the app’s global configuration. Develop your business internationally and support your clients on a global scale.
Translate dynamic and custom field values, even those containing HTML. Share them all across Jira to deal with common texts just once.
Enable users to easily switch to their mother tongue and boost the user experience of your Service Desk with a single button.
Multilingual customer portal
Key-value content translation
Language switcher on the Customer Portal
Add any number of languages supported by Jira to the switcher in the app’s global configuration. Develop your business internationally and support your clients on a global scale.
Translate dynamic and custom field values, even those containing HTML. Share them all across Jira to deal with common texts just once.
Enable users to easily switch to their mother tongue and boost the user experience of your Service Desk with a single button.
More details
Translation for Jira Service Management enables you to perform multilingual customer support by translating various components of your Jira Service Management. Store the translations in one place and easily translate dynamic field values by providing specific translations. Build your image as a company which provides the highest quality of support and customer experience by:
- using easy project configuration to translate various elements within Customer Portal
- making everything clear and understandable for foreign users.
Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community.
To further improve your Jira Service Management experience, also check out:
More details
Translation for Jira Service Management enables you to perform multilingual customer support by translating various components of your Jira Service Management. Store the translations in one place and easily translate dynamic field values by providing specific translations. Build your image as a company which provides the highest quality of support and customer experience by:
- using easy project configuration to translate various elements within Customer Portal
- making everything clear and understandable for foreign users.
Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community.
To further improve your Jira Service Management experience, also check out:
Reviews for cloud
(18)Sign in to write a review
Hi Jerome, The issues you reported are resolved in the latest version. I am sorry it took us longer then expected. It took us much time because we decieded to re-write the plugin. Translation 2 is a whole new product. It has a different approach to the translation process and all major bugs are fixed. I encourage you to try this version and share your feedback. It will be highly appreciated.
Regards, Milena Lech
Reviews for server
(18)Sign in to write a review
Hi Victor,
Thank you for your kind words! We are glad to hear that you are satisfied with our work - it is a huge motivation for us!
Best regards, Deviniti Support Team
Hi Kittivong,
Translation app supports all languages installed in your Jira as a language pack. The whole list you can find on packages.atlassian site and as you can see there, the Thai language is available as well. To add this language to the dropdown, please go to Jira Administration>Add-ons and find the Translation section. There, by clicking "Welcome" link you can customize the list and display all languages you wish.
Best regards, Deviniti Support Team
Hi Oktaviy,
As Service Desk provided by Jira Cloud contains its own translations, it is not necessary to use the 3rd party add-on to translate everything as needed.
Best regards, Deviniti Support Team
Hi, Yuasa,
We are glad that you are satisfied with our app!
Translating the Help Center is provided by our app as well - in this case, necessary is enabling the "shared" option to apply the translation to all service desk projects.
Best regards, Deviniti Support Team
Hi Hossam,
Thank you for your feedback - we really appreciate it!
Unfortunately our app is not able to support translations in search. Our developers have carefully investigated this case to see if we can add it, although we found out that it would require some complicated development and the whole search would have to be handled by the app itself. That is why we find it hard to implement.
Thank you for your understanding.
Deviniti Support Team
Reviews for Data Center
(18)Sign in to write a review
Hi Almuth,
Thank you so much for taking the time to sharing your feedback. We are glad that you loved your experience with Translation for Jira Service Desk and that our app meets your requirements and expectations. Such words really keeps us going!
Best regards, Deviniti Support Team
Hi Jerome, The issues you reported are resolved in the latest version. I am sorry it took us longer then expected. It took us much time because we decieded to re-write the plugin. Translation 2 is a whole new product. It has a different approach to the translation process and all major bugs are fixed. I encourage you to try this version and share your feedback. It will be highly appreciated.
Regards, Milena Lech
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$120 | 50 users$200 | 100 users$300 | 250 users$350 | 500 & upAdditional pricing details |
| 50 users$200/year | 100 users$300/year | 250 users$350/year | 500 users$1,000/year | 750 users$1,200/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Deviniti provides support for this app.
Deviniti provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 2.4.3 • Jira Server 7.2.0 - 8.14.0 • Released 2020-09-25
Summary
Bugfix release
Details
Fixes
- The validation message is not translated for French.
- java.lang.NullPointerException from Translation app in log file
Versions
Version 2.4.3 • Jira Data Center 7.2.0 - 8.14.0 • Released 2020-09-25
Summary
Bugfix release
Details
Fixes
- The validation message is not translated for French.
- java.lang.NullPointerException from Translation app in log file
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Translation for Jira Service Management via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Translation for Jira Service Management. You're prompted to log into MyAtlassian. Translation for Jira Service Management begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Translation for Jira Service Management versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Translation for Jira Service Management via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Translation for Jira Service Management. You're prompted to log into MyAtlassian. Translation for Jira Service Management begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Translation for Jira Service Management versions compatible with your instance, you can look through our version history page.
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