444
Customers have installed this app in at least 444 active instances.
    by Deviniti (formerly InTENSO)Atlassian Verified
    Deviniti (formerly InTENSO) is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for Jira Server 7.2.0 - 7.9.2 and more versions
    Versions available for Jira Server 6.0 - 7.1.10
    Supported
    Deviniti (formerly InTENSO) supports this app.

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    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.

    The ultimate tool for multilingual customer support in Jira Service Desk Server

    The ultimate tool for multilingual customer support in Jira Service Desk Server

    Multilingual Service Desk on demand

    Key-value content translation

    Language switcher on the Customer Portal

    Make your Jira Service Desk a polyglot by translating it all. Develop your business internationally and support your clients at a global scale.

    Add new languages to the same Customer Portal. Translate dynamic and custom field values, even those containing HTML. Share them all across Jira to deal with common texts just once.

    Let your users choose their mother tongue. Boost the user experience of your Service Desk with a single button. It can increase your customer's loyalty as well.

    More details

    This small app enables translating the Customer Portal in Jira Service Desk Server to provide multi-national customer support. Why is it important?

    Here’s the full list of what this app can handle at the moment:

    • Groups of request types
    • Request types
    • Descriptions of request types
    • Fields and field help
    • SLA
    • Summaries (using a dedicated post function)
    • Help center name
    • Welcome message

    Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community.

    To further improve your Jira Service Desk experience, also check out:

    Reviews for cloud

    (10)
    Sign in to write a review
    by Joerg Werner on 2017-01-03
    Straightforward and fast support if there are problems with the Extension.
    Was this review helpful?YesNo
    by Jérôme Van De Sande on 2016-09-14
    I have 3 support requests pending since August 18 (nearly one month), vendor responds within 8 business hours but does not resolves the problems at all. A lot of things are not translated in the customer portal or can be configured in the back end but it does not work: * request status on request page and request overview page * field names and selected values in activity summary * custom field names in validation errors * dropdown list values * page meta title * request group title attribute Bugs: * in the customer portal, after clicking on a language link, if the user clicks back (from the browser navigation buttons), the language links disappear and the customer portal is in the source language * entering special characters in a link, e.g., [spécial characters|www.example.com], makes the translation back end crash and link is not rendered in the front end => proposed solution by the vendor is to enter HTML links but it does not work either, the result is worse, the translations are not loaded in the customer portal at all.
    3 out of 3 found this review helpful
    Was this review helpful?YesNo
    Deviniti (formerly InTENSO)

    Hi Jerome, The issues you reported are resolved in the latest version. I am sorry it took us longer then expected. It took us much time because we decieded to re-write the plugin. Translation 2 is a whole new product. It has a different approach to the translation process and all major bugs are fixed. I encourage you to try this version and share your feedback. It will be highly appreciated.

    Regards, Milena Lech

    Reviews for server

    (10)
    Sign in to write a review
    by Joerg Werner on 2017-01-03
    Straightforward and fast support if there are problems with the Extension.
    Was this review helpful?YesNo
    by Jérôme Van De Sande on 2016-09-14
    I have 3 support requests pending since August 18 (nearly one month), vendor responds within 8 business hours but does not resolves the problems at all. A lot of things are not translated in the customer portal or can be configured in the back end but it does not work: * request status on request page and request overview page * field names and selected values in activity summary * custom field names in validation errors * dropdown list values * page meta title * request group title attribute Bugs: * in the customer portal, after clicking on a language link, if the user clicks back (from the browser navigation buttons), the language links disappear and the customer portal is in the source language * entering special characters in a link, e.g., [spécial characters|www.example.com], makes the translation back end crash and link is not rendered in the front end => proposed solution by the vendor is to enter HTML links but it does not work either, the result is worse, the translations are not loaded in the customer portal at all.
    3 out of 3 found this review helpful
    Was this review helpful?YesNo
    Deviniti (formerly InTENSO)

    Hi Jerome, The issues you reported are resolved in the latest version. I am sorry it took us longer then expected. It took us much time because we decieded to re-write the plugin. Translation 2 is a whole new product. It has a different approach to the translation process and all major bugs are fixed. I encourage you to try this version and share your feedback. It will be highly appreciated.

    Regards, Milena Lech

    Pricing

    10 users$1025 users$12050 users$200100 users$300250 users$350500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Deviniti (formerly InTENSO) is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 2.2.21 Jira Server 7.2.0 - 7.9.2 Released 2018-03-15

    Summary

    Bugfix release

    Details

    Problem with co-working with Extension app has been fixed.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Translation for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Translation for Jira Service Desk. You're prompted to log into MyAtlassian. Translation for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Translation for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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