Actions for Jira Service Management

The Actions for Jira app has significantly improved visibility into customer-provided data, enabling more informed case handling throughout the lifecycle. It also enhances collaboration by allowing Portal users to update cases during the resolution process, rather than only at intake. This flexibility supports more accurate and timely communication. Overall, it has been a valuable addition to improving transparency and workflow efficiency.

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  Deviniti

  Hello Kateryna,

  Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that Actions for Jira has made a real difference in your workflow — improved visibility and smoother collaboration are exactly what we set out to deliver. Your feedback means a lot to the team, and we'll keep working to make it even better 🙌

  Best regards,
  Deviniti Support Team

Had a lengthy clarification with the support team for a configuration issue I had with the app for a customer, the team responded promptly and patiently. Really appreciate the support team for their help in resolving the issue :)

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  Deviniti

  Hi Alvin!

  Thank you so much for your kind words! 🙏 We’re really glad to hear that our Support Team could help and that the issue was resolved smoothly. I’ll make sure to pass your feedback on to the team - they’ll be thrilled!

  Best regards,

  Deviniti Support Team

The immediate positive impact of Actions for Jira Service Management on our daily operations has been truly noteworthy. It's clear that your team put a great deal of thought and foresight into developing such a valuable and effective solution that directly addresses the challenges we face in service management. We are deeply appreciative of how effectively this tool addresses our specific needs. It has quickly become a vital component in streamlining our customer interactions, making them smoother and more efficient, and significantly optimizing our internal processes across the board.

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  Deviniti

  Hello Gurunadh,

  Thank you for the kind words. We're glad to hear that Actions for JSM has had such a strong impact on your daily work and helped streamline both customer interactions and internal processes. We truly appreciate your support.

  Best regards,

  Deviniti Support Team

I think it is incredible to extend the edit functionality also from the customer portal after the request has been opened. Great app and super fast and friendly support!

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  Deviniti

  Hello Davide,

  Thank you for your kind words! We're really glad to hear that you find the ability to edit requests from the customer portal useful. It's great to know the app is meeting your needs and that our support team has made a positive impression. If you ever have any suggestions or need assistance, we're always here to help.

  Best regards,

  Deviniti Support Team

Enabling customers to edit their requests aligns perfectly with ITIL's best practices within Jira Service Management and significantly eases the workload for both our team and our customers. The App supports over 30 field types and allows users to create comments during transitions. It also provides custom transition screens that allow customers to modify their requests. We truly appreciate these features!

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  Deviniti

  Hello there!

  Thank you for your feedback! We’re pleased to hear that the app is helping streamline your processes and improve efficiency for both your team and customers! Should you have any questions or feedback about our app, please don't hesitate to contact us - we'll be happy to assist.

  Best Regards,

  Deviniti Support Team.