Actions for Jira Service Management
- Jira Service Management
Enhance the self-service capabilities of your Customer Portal. Let your customers perform additional actions and interact more
Extended automation possibilities
Set up automation rules which auto-assign agents to created issues based on the reporter's language or what the reporter's email contains.
More involved customers
Don't limit customers to commenting on their requests every time they need to change something, and enable them to edit it themselves.
Detailed feedback about the support process
Extend the customer surveys with additional questions and let customers access them directly from the request.
Actions app unleashes the power of customer transitions and adds to the automation possibilities of Jira Service Management, enabling to implement the best ITIL practices.
Use cases include:
- Enabling users to edit, reopen or close requests on their own
- Conducting detailed customer surveys in Jira Service Management
- Approving or rejecting requests with provided reasons
- Assigning agents to requests based on language
To further improve your Service Management experience, also check out:
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