Actions for Jira Service Management

for Jira Cloud, Jira Server 8.16.0 - 9.11.3, Jira Data Center 8.16.0 - 9.11.3 and more
1,173 installs
  • Supported
  • Jira Service Management

Enhance the self-service capabilities of your Customer Portal. Let your customers perform additional actions and interact more

Adjust editing requests to the needs of customers

Set the configuration of Edit forms feature as you wish! Create a customized title and description to be displayed on the Customer Portal. Decide which fields and request types can be edited, when and by whom.

Let your customers edit requests

Display previously created Edit forms on the Customer Portal in a single view. Manage them freely and make editing requests easy.

Stay up-to-date with your customers' requests

Stay up to date with all the changes made by your customers in their requests. Thanks to internal comments, you will be able to see all the details of editing history. You will never miss a change again.

More details

Looking to download our app? Take the next step by visiting our website's contact form and connecting with our sales team to get the best pricing and assistance for purchasing the app.

The app helps with delivering ITSM by allowing customers to effortlessly edit their requests on the Customer Portal thus improving their user experience and offloading the Customer Service.

What exactly can you do with this app?

  • Create multiple Edit forms that can be used by your customers to edit their requests freely on the Customer Portal
  • Design a customized Edit form configuration for editing requests. Decide who and when can make changes
  • Configure workflow actions to customize the process of requests’ editing and include it in a desired workflow. Allow users of your Customer Portal to update their requests with most recent information at the right moment.

Do you have any questions? Reach out to our support or book a free demo via Calendly.



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Actions for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
  • Create and edit project settings and create new project-level objects (e.g. versions and components).
  • Create, manage and delete customers and organizations.Add and remove customers and organizations from service desks.
  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.


This app is free for up to 10 users