Actions for Jira Service Management

for Jira Cloud, Jira Server 9.0.0 - 9.15.2, Jira Data Center 9.0.0 - 9.15.2 and more
1,184 installs
  • Supported
  • Jira Service Management

Allow customers to edit their service requests on the Customer Portal

Create and manage multiple Request actions

Enable customers to edit their requests on the Customer Portal. Control content, edit permissions, and visibility of Request actions.

Track changes in requests

Stay up to date with all the changes made by your customers in their requests. Reveal the complete editing history details. Track the evolution of issues with internal comments.

Control the request editing process

Adjust the flow of editing with Workflow actions. Configure transitions, add fields shown in the transition, and edit permissions.

More details

If you need clarification, go to the Actions LP. If you prefer a detailed demonstration of the app, please request a 1:1 demo with our expert.

Actions for Jira Service Management simplifies the process of service management by involving the client in editing requests.

Additional resources:

This app integrates with your current Jira Service Management setup. Enhance overall ITSM capabilities for a more comprehensive and efficient service management experience. Check it in tandem with other ITSM apps:



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Actions for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
  • Create and edit project settings and create new project-level objects (e.g. versions and components).
  • Create, manage and delete customers and organizations.Add and remove customers and organizations from service desks.
  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.


This app is free for up to 10 users