Actions for Jira Service Management

for Jira Cloud, Jira Server 9.0.0 - 9.16.1, Jira Data Center 9.0.0 - 9.17.1 and more
  • Jira Service Management

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

Allow customers to edit their service requests on the Customer Portal

Extended automation possibilities

Set up automation rules which auto-assign agents to created issues based on the reporter's language or what the reporter's email contains.

More involved customers

Don't limit customers to commenting on their requests every time they need to change something, and enable them to edit it themselves.

Detailed feedback about the support process

Extend the customer surveys with additional questions and let customers access them directly from the request.

More details

If you need clarification, go to the Actions LP. If you prefer a detailed demonstration of the app, please request a 1:1 demo with our expert.

Actions for Jira Service Management simplifies the process of service management by involving the client in editing requests.

Additional resources:

This app integrates with your current Jira Service Management setup. Enhance overall ITSM capabilities for a more comprehensive and efficient service management experience. Check it in tandem with other ITSM apps:



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy



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