805
Customers have installed this app in at least 805 active instances.
805
Customers have installed this app in at least 805 active instances.
    by DevinitiTop Vendor
    Deviniti is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 8.0.0 - 8.5.1, Jira Data Center 8.0.0 - 8.5.1 and more versions
    Versions available for Jira Server 6.0 - 7.13.11
    Jira Data Center 7.2.0 - 7.13.11
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Deviniti supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Deviniti supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Extend self-service and automation possibilities in Jira Service Desk

    Extend self-service and automation possibilities in Jira Service Desk

    Extend self-service and automation possibilities in Jira Service Desk

    Extended automation possibilities

    More involved customers

    Detailed feedback about the support process

    Set up automation rules which auto-assign agents to created issues based on the reporter's language or what the reporter's email contains.

    Don't limit customers to commenting on their requests every time they need to change something, and enable them to edit it themselves.

    Extend the customer surveys with additional questions and let customers access them directly from the request.

    Extended automation possibilities

    More involved customers

    Detailed feedback about the support process

    Set up automation rules which auto-assign agents to created issues based on the reporter's language or what the reporter's email contains.

    Don't limit customers to commenting on their requests every time they need to change something, and enable them to edit it themselves.

    Extend the customer surveys with additional questions and let customers access them directly from the request.

    More details

    Actions app unleashes the power of customer transitions and adds to the automation possibilities of Jira Service Desk, enabling to implement the best ITIL practices.

    Use cases include:

    To further improve your Service Desk experience, also check out:

    More details

    Actions app unleashes the power of customer transitions and adds to the automation possibilities of Jira Service Desk, enabling to implement the best ITIL practices.

    Use cases include:

    To further improve your Service Desk experience, also check out:

    Reviews for cloud

    (16)
    Sign in to write a review
    by Petr Novy on 2016-09-16
    Bugged product, support does not care.
    1 out of 10 found this review helpful
    Was this review helpful?YesNo
    Deviniti

    Our plugin doesn't support disabled options in the select fields. We'll consider this feature in the future.

    by Hailin Zhang on 2016-05-19
    Good one before Atlassian enabling transition function on service desk!
    Was this review helpful?YesNo
    by Megan Smith on 2016-01-25
    Thanks a lot for a fantastic work! Managing all the transitions in Customer Portal made things so easier for us.
    Was this review helpful?YesNo
    by it on 2016-01-21
    Very useful add-on. But I think that Atlassian must provide similar functionality for SD from the start!
    5 out of 5 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (16)
    Sign in to write a review
    by Muhammet Ayal on 2019-05-21
    Just good
    Was this review helpful?YesNo
    Deviniti

    Hi Muhammet,

    Thank you for your feedback! We are glad to hear that you are satisfied with our work!

    Best regards, Deviniti Support Team

    by Bruce Reed on 2018-11-30
    Very good add-on for the price. We primarily use it for updating issue fields in the JSD portal. It's easy to create a loopback transition that permits update of specific fields in the request. Only things we wish it had were alternate labels for the field names (just like JSD portal provides), a way to not show the from-to transition (in our "loopback" case it is not necessary,) and that it would respect the priority scheme defined for the project, since we also use this to permit people to change issue priority and all priorities defined in the system are offered. That being said, you should check out Deviniti's add-ons as they have excellent tools for creating richer functionality in the JSD portal. It can be argued that Atlassian should supply these features, but good luck getting them to respond to customer requests.
    Was this review helpful?YesNo
    Deviniti

    Hi Bruce,

    Thank you for your feedback! We are glad to hear that you are satisfied with our work - it is a huge motivation for us! Your requests will be analyzed at the meeting with our team and we will keep you informed on our findings via our Customer Portal.

    Best regards, Deviniti Support Team

    by Petr Novy on 2016-09-16
    Bugged product, support does not care.
    1 out of 10 found this review helpful
    Was this review helpful?YesNo
    Deviniti

    Our plugin doesn't support disabled options in the select fields. We'll consider this feature in the future.

    by Hailin Zhang on 2016-05-19
    Good one before Atlassian enabling transition function on service desk!
    Was this review helpful?YesNo
    by Megan Smith on 2016-01-25
    Thanks a lot for a fantastic work! Managing all the transitions in Customer Portal made things so easier for us.
    Was this review helpful?YesNo

    Reviews for Data Center

    (16)
    Sign in to write a review
    by Petr Novy on 2016-09-16
    Bugged product, support does not care.
    1 out of 10 found this review helpful
    Was this review helpful?YesNo
    Deviniti

    Our plugin doesn't support disabled options in the select fields. We'll consider this feature in the future.

    by Hailin Zhang on 2016-05-19
    Good one before Atlassian enabling transition function on service desk!
    Was this review helpful?YesNo
    by Megan Smith on 2016-01-25
    Thanks a lot for a fantastic work! Managing all the transitions in Customer Portal made things so easier for us.
    Was this review helpful?YesNo
    by it on 2016-01-21
    Very useful add-on. But I think that Atlassian must provide similar functionality for SD from the start!
    5 out of 5 found this review helpful
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$12050 users$200100 users$300250 users$350500 & upAdditional pricing details
    50 users$250/year100 users$500/year250 users$750/year500 users$1,250/year750 users$1,500/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Deviniti is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Deviniti is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.5.0-J8 Jira Server 8.0.0 - 8.5.1 Released 2019-11-14

    Summary

    Improvement & Bugfix release

    Details

    The following improvement has been made: * Translation of "Satisfaction" field on the transition screen. The following bugs have been fixed: * Description text covered scroll on the transition screen. * "None" option from the Single Select didn't work on the transition screen. * Comment entered during transition wasn't included in the notification email. * After changing username, users weren't saved in the User Picker custom field. * Problem with editing automation rule: Add organizations. * Displaying Radio Buttons and Checkboxes as a Single Select fields. * Editing Reporter on the transition screen was impossible.

    Versions

    Version 1.5.0-J8 Jira Data Center 8.0.0 - 8.5.1 Released 2019-11-14

    Summary

    Improvement & Bugfix release

    Details

    The following improvement has been made: * Translation of "Satisfaction" field on the transition screen. The following bugs have been fixed: * Description text covered scroll on the transition screen. * "None" option from the Single Select didn't work on the transition screen. * Comment entered during transition wasn't included in the notification email. * After changing username, users weren't saved in the User Picker custom field. * Problem with editing automation rule: Add organizations. * Displaying Radio Buttons and Checkboxes as a Single Select fields. * Editing Reporter on the transition screen was impossible.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Actions for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Actions for Jira Service Desk. You're prompted to log into MyAtlassian. Actions for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Actions for Jira Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Actions for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Actions for Jira Service Desk. You're prompted to log into MyAtlassian. Actions for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Actions for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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