667
Customers have installed this app in at least 667 active instances.
    by DevinitiTop Vendor
    Deviniti is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

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    for Jira Server 7.2.0 - 7.12.3 and more versions
    Versions available for Jira Server 6.0 - 7.1.10
    Supported
    Deviniti supports this app.

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    ITIL workflow actions with transition screens on your Customer Portal

    ITIL workflow actions with transition screens on your Customer Portal

    ITIL workflow actions with transition screens on your Customer Portal

    Self-service request editing

    Customer surveys in Jira Service Desk

    Approvals with comments

    Set up a post function. Place the button on the issue screen. Allow your users to edit their requests.

    Set up transitions upon resolution. Create surveys for your customers. Gather feedback right on your Customer Portal.

    Set up a transition screen. Leave a comment when approving or rejecting requests. Provide users and agents with more information.

    More details

    This app enables workflow actions with transition screens on your Customer Portal to implement ITIL best practices with Jira Service Desk.

    The key features are:

    • Workflow actions on the Customer Portal
    • Custom transition screens creation
    • Automation rules for workflow conditions

    Use cases include:

    • Allow your users to edit their requests
    • Conduct customer surveys in Jira Service Desk
    • Approve or reject requests with providing reasons
    • Self-service issue escalation on the Customer Portal
    • Assign agents to requests based on language

    Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community. Also, drop us a line via LiveChat on our Support webpage, or book a demo via Calendly.

    Follow us on LinkedIn and Twitter to track the latest news from our company and Atlassian Ecosystem.

    To further improve your Service Desk experience, also check out:

    Reviews for cloud

    (14)
    Sign in to write a review
    by Petr Novy on 2016-09-16
    Bugged product, support does not care.
    1 out of 8 found this review helpful
    Was this review helpful?YesNo
    Deviniti

    Our plugin doesn't support disabled options in the select fields. We'll consider this feature in the future.

    by Hailin Zhang on 2016-05-19
    Good one before Atlassian enabling transition function on service desk!
    Was this review helpful?YesNo
    by Megan Smith on 2016-01-25
    Thanks a lot for a fantastic work! Managing all the transitions in Customer Portal made things so easier for us.
    Was this review helpful?YesNo
    by it on 2016-01-21
    Very useful add-on. But I think that Atlassian must provide similar functionality for SD from the start!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (14)
    Sign in to write a review
    by Petr Novy on 2016-09-16
    Bugged product, support does not care.
    1 out of 8 found this review helpful
    Was this review helpful?YesNo
    Deviniti

    Our plugin doesn't support disabled options in the select fields. We'll consider this feature in the future.

    by Hailin Zhang on 2016-05-19
    Good one before Atlassian enabling transition function on service desk!
    Was this review helpful?YesNo
    by Megan Smith on 2016-01-25
    Thanks a lot for a fantastic work! Managing all the transitions in Customer Portal made things so easier for us.
    Was this review helpful?YesNo
    by it on 2016-01-21
    Very useful add-on. But I think that Atlassian must provide similar functionality for SD from the start!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo

    Reviews for Data Center

    (14)
    Sign in to write a review
    by Petr Novy on 2016-09-16
    Bugged product, support does not care.
    1 out of 8 found this review helpful
    Was this review helpful?YesNo
    Deviniti

    Our plugin doesn't support disabled options in the select fields. We'll consider this feature in the future.

    by Hailin Zhang on 2016-05-19
    Good one before Atlassian enabling transition function on service desk!
    Was this review helpful?YesNo
    by Megan Smith on 2016-01-25
    Thanks a lot for a fantastic work! Managing all the transitions in Customer Portal made things so easier for us.
    Was this review helpful?YesNo
    by it on 2016-01-21
    Very useful add-on. But I think that Atlassian must provide similar functionality for SD from the start!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$12050 users$200100 users$300250 users$350500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Deviniti is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.3.30 Jira Server 7.2.0 - 7.12.3 Released 2018-10-31

    Summary

    Improvement release

    Details

    The "Comment on transition" option (in the configuration) has been restored.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Actions for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Actions for Jira Service Desk. You're prompted to log into MyAtlassian. Actions for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Actions for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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