Customers have installed this app in at least 15 active instances.
    by Computer Technologies, Inc.for Jira Server 7.0.0 - 7.10.2
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Computer Technologies, Inc. supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Automatically alert users to critical Jira tickets via SMS, Slack, Mattermost and E-Mail using custom JQL filters

    Automatically alert users to critical Jira tickets via SMS, Slack, Mattermost and E-Mail using custom JQL filters

    Automatically alert users to critical Jira tickets via SMS, Slack, Mattermost and E-Mail using custom JQL filters

    Global Settings

    Tier Groups

    Project Admin

    The Global Settings page defines a few elements to be used across any/all Jira projects.

    Create an unlimited number of tiers with unique users to be alerted. You can define whether each tier is unique or if each tier inherits users from previous tiers.

    You can now define multiple Notification Groups within a single Jira project. This allows multiple discreet teams to be alerted based on their own unique criteria.

    More details

    Escalator allows you to send notifications to Jira users based on completely custom JQL and notification groups. For v2.0 we have pulled out all of the stops. There isn't a single feature or screen that hasn't been updated.

    Some of our key features include:

    • Multiple Notification Groups per Project
    • Multiple Phone Numbers per Jira User
    • Notifications can be sent via any combination of SMS, Slack, Mattermost and E-Mail
    • Ability to disable recurrence of alerts once the last defined tier has been reached
    • Restrict notifications to issues created outside of defined work hours
    • Completely custom message content across all carriers
    • Completely Custom JQL to trigger notification sending

    Reviews for cloud

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    Reviews for server

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    by Dina on 2017-12-22
    4 stars for: functionality - does exactly what we need 4 stars for: user-friendliness - easy to follow instructions, easy to install and configure 4 stars for: exceptional customer service. After I have installed the product the developers reached out to me to find out if the product was meeting my needs. We had a conference call where I described additional features we desired and in a few weeks a new release was issued with the features we requested. Great product and great company!
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$20050 users$400100 users$800250 users$2,000500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Computer Technologies, Inc. provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 2.2.0 Jira Server 7.0.0 - 7.10.2 Released 2018-06-08


    Added Mattermost Support and Jira 7.10.x compatibility




    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Escalator - On-Call Notifications via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Escalator - On-Call Notifications. You're prompted to log into MyAtlassian. Escalator - On-Call Notifications begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Escalator - On-Call Notifications versions compatible with your instance, you can look through our version history page.

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