Exalate Classic Connector for Jira (Two-way Integration)

Exalate has saved my company time and money. The communication between different departments, vendors and partners are now seamless. The meetings wasted on checking if a ticket in one system is linked to ticket on another system. We've removed duplication of work, broken down silos, improved transparency and most importantly accountability.

• 

  Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

  Hi Andy,
  Thanks for sharing this, really great to hear how much impact Exalate had. It’s exactly the kind of outcome we are aiming for, less time chasing links between systems and more time actually getting work done.
  Best,
  Sehdev

We use Exalate to keep our Jira Cloud instance in sync with a partner’s on-premise Server. It handles the architectural differences between the two versions seamlessly. What stands out most is how helpful the tool (and their documentation/support) is when troubleshooting. Since we can’t always be online at the same time as our partner, Exalate’s ability to log issues and retry syncs automatically is a game-changer for our workflow. Highly recommended for any complex B2B integration!

• 

  Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

  Hi Brian,

  Thank you for sharing your feedback. It's wonderful to hear that Exalate has played a key role in seamlessly integrating with your partner. We look forward to continuing to support your success!

  Best regards,

  German

We use this plugin to sync with two Jira Cloud sites. Working with the support team was a pleasure, and they were a great help by providing fast and collaborative support for our questions.

• 

  Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

  Hi Murat, Thank you once more for your kind words.

  We’re really happy to hear the app is helping you keep both Jira Cloud sites in sync, and that our team was able to support you along the way.

  If anything else comes up or you have more questions, don’t hesitate to reach out — we’ll be glad to help.

  Kind Regards,

  German

I got this set up exactly how I wished to between ServiceNow and Jira. It was a very good solution.

• 

  Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

  Hello Iain,

  Thank you for your feedback! We are glad it’s working exactly as you wanted.

  Regards,

  Riddhi

I like the easy way to configure Exalate in the integration with Jira and the support cared by our customer representative with us. Even though we had support directly at the initial state, it was still challenging to understand the coding when there was no engineering team trained. I would like to the org to provide some training to the team members from the client.

• 

  Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

  Hi Brenda,

  Thank you so much for your kind words and valuable feedback!

  We're planning to host a series of webinars in the coming months to help our users explore various ways to configure Exalate for different use cases. We'll be sure to notify you as soon as a new session is scheduled.

  Best regards,

  German