Exalate Connector for Jira, Work Sync & Two-way Integration

I got this set up exactly how I wished to between ServiceNow and Jira. It was a very good solution.

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  Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

  Hello Iain,

  Thank you for your feedback! We are glad it’s working exactly as you wanted.

  Regards,

  Riddhi

I like the easy way to configure Exalate in the integration with Jira and the support cared by our customer representative with us. Even though we had support directly at the initial state, it was still challenging to understand the coding when there was no engineering team trained. I would like to the org to provide some training to the team members from the client.

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  Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

  Hi Brenda,

  Thank you so much for your kind words and valuable feedback!

  We're planning to host a series of webinars in the coming months to help our users explore various ways to configure Exalate for different use cases. We'll be sure to notify you as soon as a new session is scheduled.

  Best regards,

  German

WE are using Exalate for our Zendesk and Jira integration and it works great 99 times out of 100. Still having some gateway time-out issues but Exalate support are usually fast on restarting our node and then it works again. We are looking into other useses for Exalate so obviously very happy with it :)

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  Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

  Hello Anders,

  Thanks for the feedback! Glad to hear Exalate is working well for your Zendesk-Jira integration and that our support has been helpful. We’ll keep improving stability, and it’s great to know you’re exploring other uses too!

  Regards,

  Riddhi

We use Exalate extensively to synchronize private Jira issues with public GitHub issues, and for simple synchronization (like status, title, and basic descriptions), the tool performs very well and is highly reliable. It effectively solves the core problem of cross-platform issue tracking. However, we encountered limitations when trying to sync more complex data. Specifically, handling attachments is restrictive, and the significant differences in rich text formatting between Jira (Atlassian Document Format) and GitHub Markdown result in frequently ugly or broken formatting on the receiving side. While advanced scripting can be used to work around these text conversion issues, it's disappointing that there isn't a better built-in feature to manage this common disparity. Finally, we have experienced occasional server errors, but they are short-lived, and the sync quickly recovers. Overall, despite the initial scripting hurdle for text fields, this is a good and effective product that we rely on daily.

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  Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

  Hello Pierre- Philippe,

  Thank you for sharing your detailed feedback! We’re glad to hear Exalate has been a reliable solution for your cross-platform synchronization needs. We truly appreciate your insights on rich-text formatting and attachment handling, these are valuable points that our team is continuously working to improve. It’s great to know Exalate supports your daily operations, and we’ll keep striving to make it even better for advanced use cases like yours.

  Regards,

  Riddhi

We've been using Exalate to synchronize data between different platforms, and the experience has been nothing short of exceptional. The flexibility of the platform allows us to tailor the integration to our exact needs, whether it's syncing custom fields, comments, attachments, or issue statuses. What really sets Exalate apart is its decentralized architecture—each side controls its own configuration, which means we can maintain autonomy while still collaborating effectively with external teams. The scripting capabilities are powerful and give us full control over how data flows between systems. Support has also been top-notch. The Exalate team is responsive, knowledgeable, and genuinely invested in helping us succeed. Setup was smooth, documentation is clear, and the platform has been rock-solid in production. If you're looking for a robust, secure, and customizable integration solution, Exalate is the way to go. Highly recommended!

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  Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

  Hello Jegor,

  Thank you for the great feedback! We’re glad Exalate’s flexibility, decentralized setup, and support have been valuable for your team. Really appreciate the strong recommendation—it means a lot to us!

  Regards,

  Riddhi