Exalate Jira Issue Sync & more

Name: Exalate Jira Issue Sync & more
Rating: 3.761904716491699 (42 reviews)

by iDalko Top Vendorfor Jira Cloud, Jira Server 8.0.0 - 8.5.1, Jira Data Center 8.0.0 - 8.5.1 and more versions

Versions available for Jira Server 6.2 - 7.13.11
Jira Data Center 6.3 - 7.13.11

Supported

Jira Service Desk

Supported

Jira Service Desk

Supported

Jira Service Desk

Automatically sync multiple Jira instances. Supports Jira to Jira integration, Github, Zendesk, HP ALM & ServiceNow sync

Automatic, real-time Jira sync

Jira to Jira integration with amazing flexibility

Need support to set up synchronization for Jira?

Automatically sync your Jira issues in real-time. And enjoy complete flexibility in configuring your synchronization. Sync bi- or uni-directionally between multiple Jira instances (cloud, server, DC) or other trackers.

Custom fields, attachments, comments, worklogs, change history,.. enjoy complete control over what to sync & who to sync it with. Keep confidential data private & secure. Also, all teams can keep their own workflows.

Not sure if you'll be able to set up synchronization for Jira? It's easy! But if you do need help, our support can assist you every step of the way. Reach us through: live chat, Email, service desk, Atlassian forum,...

Automatic, real-time Jira sync

Jira to Jira integration with amazing flexibility

Need support to set up synchronization for Jira?

Automatic, real-time Jira sync

Jira to Jira integration with amazing flexibility

Need support to set up synchronization for Jira?

More details

Are you looking for a flexible issue sync solution to implement cross organisation issue tracking ?

Exalate provides a flexible synchronisation engine such that issues are automatically and securely synced - between multiple Jira's - wherever hosted.

Benefit from a unified view and integrated workflow!

Some properties

Bi-directional, secure sync
Sync all data, including custom fields, attachments, comments and work logs
Respects comment visibility for all use cases
Each party defines what is private or shared
Easy to get started - yet fully customisable
Works out of the box,
No intermediate server needed
Adapt to your needs: as configurable as Jira itself through a flexible scripting engine
Cut delays with instant synchronisation
The sync panel provides your users the guarantee that the synchronisation completed successfully
Supports Jira Cloud to Cloud sync

Book a demo here, or consult our documentation

Media

Privacy and security

Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.
Vendor privacy policy
Security
This vendor has completed the security self-assessment and shared the results with Atlassian.
Cloud app vendors are encouraged to complete a yearly self-assessment of their data security practices. This information is self-reported by vendors, and Atlassian is not responsible for the security or integrity of this app.
Self-assessment program details

Resources

Watch app (68)

Integration details

Exalate Jira Issue Sync & more integrates with your Atlassian product. This remote service can:

View email addresses of users
Act on a user's behalf, even when the user is offline
Administer the host application
Administer Confluence spaces
Administer Jira projects
Delete data from the host application
Write data to the host application
Read data from the host application

See all

More details

Are you looking for a flexible issue sync solution to implement cross organisation issue tracking?

Check https://exalate.com/ for more details

Exalate provides a flexible synchronisation engine such that issues are automatically and securely synced - between multiple Jira's - wherever hosted.

Benefit from a unified view and integrated workflow!

Some properties

Bi-directional, secure sync
Sync all data, including custom fields, attachments, comments and work logs
Respects comment visibility for all use cases
Each party defines what is private or shared
Easy to get started
Works out of the box
No intermediate server needed
As configurable as Jira itself through a flexible scripting engine
Cut delays with instant synchronisation
The sync panel provides your users the guarantee that the synchronisation completed successfully
Supports Jira Cloud to Cloud sync

Book a demo here, or consult our documentation

More details

Are you looking for a flexible issue sync solution to implement cross organisation issue tracking?

Check https://exalate.com/ for more details

Exalate provides a flexible synchronisation engine such that issues are automatically and securely synced - between multiple Jira's - wherever hosted.

Benefit from a unified view and integrated workflow!

Some properties

Bi-directional, secure sync
Sync all data, including custom fields, attachments, comments and work logs
Respects comment visibility for all use cases
Each party defines what is private or shared
Easy to get started
Works out of the box
No intermediate server needed
As configurable as Jira itself through a flexible scripting engine
Cut delays with instant synchronisation
The sync panel provides your users the guarantee that the synchronisation completed successfully
Supports Jira Cloud to Cloud sync

Book a demo here, or consult our documentation

Reviews for cloud

(42)Sign in to write a review

by Sjeng Rose on 2019-11-13

A lot of bugs, doesn't work as described

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by Hung Nguyen on 2019-10-16

We have used Exalate to sync the defects between JIRA server instances of our divisions for more than a year. Both sides are using very different and complicated workflows, but with the amazing support team and the flexible capability of Exalate we could see it work nicely and become an important part of our work life cycle. I truly recommend this tool to any who wants a greater control of your sync between multiple instances of JIRA

2 out of 2 found this review helpful

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by Jonathan Solorzano on 2019-10-15

Compared to the competitors this Jira Issue Sync option has the BEST support team, the product is pretty nice!, it requires a little of technical knowledge though. The good: - Easy technical customization - Support The bad: - As of today it's not possible to sync confluence page links for projects in the same instance - The docs site is kinda messy, sometimes it's hard to find exactly what you're looking for, some pages are outdated and others are incomplete

1 out of 1 found this review helpful

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iDalko

Hi Jonathan,

Thanks for the feedback - much appreciated.

We fully agree that the documentation needs update - especially in the navigation part. Any suggestions there are more than welcome.

For the confluence links - can you raise a question on our community site (https://community.exalate.com), we'll take it from there.

Francis

by Koen Vandormael on 2019-08-30

Fast support when needed

1 out of 1 found this review helpful

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by Kerry Murphy on 2019-08-22

The team are great but the product regularly stops syncing, especially since the new API limit. I try to resolve errors and then instantly get more errors, even when trying to use them one at a time. I currently have 300 pages of errors I'm struggling to clear.

1 out of 1 found this review helpful

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iDalko

Hi Kerry,

We are currently looking into this problem how Exalate can accommodate the Zendesk rate limit in the product.It is not a straightforward change and it will take some time to get it done. Is it ok to continue the discussion in the ticket you raised . on our Jira?

Thanks

Francis

Reviews for server

(42)Sign in to write a review

by Daniel Miks on 2019-05-22

We have a setup for our customer that uses this excellent app to sync between an external Service Desk Jira and an internal Development instance. The first that hits you when using this app is how easy it is to get a synchronization up and running. By default everything works so good. But you also have the possibility to be really advanced thanks to the Groovy script compatibility. So after using it to sync between different instances we now also use it in the same instance to sync comments between projects and such. I find new ways of using it everyday and the ability to trigger and control when to sync is one of the best features. If I have to add some tips for improvement then I would say that the interface could be more user friendly in some way. But I know iDalko works on that. And speaking of iDalko their support and service is first class. Superfriendly and competent! I can not recommend them enough, so keep up the good work guys! :)

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by Andrej Bakija on 2018-12-11

We are development company with a lot of internal and external interaction of different development teams. We were looking for sufficient and easy-to-use product for sync of more Jira instances. Exalate looks promising so we try it. From first moment on we were more satisfied. We are now sync different server Jira instances. At the beginning we had some difficulties to fully understand how it works but Exalate support team is so good and we manage to set up what we were looking for. I highly recommend this ad-on!

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by Ali Azzam on 2018-10-01

We started to use Exalate plugin to Sync a JIRA Dev. case and related Service Desk ticket. Exalate meets all our requirements and expectations thanks by the integration between the two platforms. The support is fantastic and the plugin is highly customizable.

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by Jenifer Kuntz on 2018-08-13

We use this app to connect a Jira cloud instance to a Jira server instance. Same review for both! I have nothing but positive things to say about this app and the iDalko support team. We required custom code to sync our sprint and they were amazing! They helped us put the code on a test project to test and also when we went to the production project. They were quick to reply when we had issues or question. We had a few bumps with new code as is expected but everything is working now and has increased the efficiency for both clients. I would highly recommend this App!

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by Ryan Gamo on 2018-08-10

Great add-on that extends the capabilities of JIRA especially in sync automation...Very flexible with script based framework ..There might be a slight learning curve but online documentation are very helpful with examples and a very responsive and knowledgeable support team.

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Reviews for Data Center

(42)Sign in to write a review

by Tom Lister on 2019-10-07

We bought this plugin to synchronise comms between our EU and US Jira instances. It was easy to install and worked out of the box. The support was quick and helpful even when we were still in the trial licence phase of evaluation. One of my top 5 plugins.

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by Gert-Jan van de Streek on 2017-07-12

We use this add-on to sync work logs from a cloud instance to a behind the firewall server instance. This saves duplicate work and therefor lots of time. The script engine allows for great flexibility. Where flexibility turns into problems, the raving support from the team comes to the rescue. One of the best I've seen!

1 out of 1 found this review helpful

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by Carrie Lin on 2016-12-27

Exalate provides a very helpful issue synchronization solution, the groovy-based scripting engine is robust and extensible, the performance works pretty good. Exalate also have a great customer-centric support which adds value to the plugin, we appreciate for the team's help to solve the challenge of nFeed fields compatibility for synchronization pending for a long time.

1 out of 1 found this review helpful

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by Kenneth Van Peteghem on 2016-09-22

Exalate was a big added value to our infrastructure. It finally offered us the exact tooling necessary to solve our multiple Jira integration problems. We now use Exalate in 2 completely different scenario's, proving the versatility of the offered solution. 1 scenario was professionally set up together with iDalko services. Based on that experience, the second scenario was independently set up by ourselves, prooving the quality of documentation and samples backing up Exalate. The script-based approach offers enormous possibilities for complex scenario's, but does not create overhead for straightforward problems. A simple extension to an existing solution is a simple matter of minutes. The solution has also proven to be very robust and capable of dealing with very unreliable connections, by gracefully recovering when possible. I'm a big fan of Exalate and it has proven worth every single cent.

2 out of 2 found this review helpful

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by Ben De Pauw on 2016-09-20

Exalate brings flexibility, efficiency, backed with expert support to the party. It has become an essential enabler for the matrix organization I am part of, i.e. we use it to tie customer-facing work (support, new CRs, projects) on multiple continents to the (distributed) product teams, allowing to align project aspects between the different focus-oriented teams, while each team only needs to focus on their own essential information without losing the broader context of the 'other' side. Exalate gives us control over exposure & allows to automate predictable patterns between both instances, reducing manual actions & overhead work, clarifies ownership (owned issue vs remote issue) & communication for the involved, whilst facilitating knowledge sharing & transparency where desired. To illustrate: When a customer registers a request (defect) on the support ServiceDesk, the request will initially be dealt with on the support level. When the support agents confirms satisfying the request involves changing the product, the support agent will "exalate" (escalate) the request into our back office product JIRA, where the required changes are prepared and delivered via a CI process. Exalate is used to forward important fields (e.g. priority, due date) as well as communication with the customer from servicedesk to the backoffice; Exalate is also used to auto-communicate target delivery & release aspects back to the service desk issue, so that the customer is informed when the changes will reach them, are available for download / deployment. Finally, we keep the synchronization active until the customer confirms their request is resolved. We've also found Exalate to be helpful when working with distributed teams and understand the broader potential: it can be used as data-piping solution, allowing to globally roll-up of all remote sites into a single consolidated HQ, to solve archiving cases (replicate & remove locally), data-migration cases (JIRAs with different versions), etc Technically, I heard it is not restricted to JIRA-2-JIRA integrations (HPQC & JIRA can be integrated as well) and with the announced support for OnDemand later this year, it will open up a new world of possibilities for us. The configuration using script language offers great flexibility, while plenty of example scripts allow for a quick-start. Handling 3rd-party plug-in fields was easier than expected. For the end-users, it brings an adequate exposure in issue detail view (visible remote issue data / sync statuses) and offers useful exception & error handling. I can recommend everyone to take out the time to evaluate this plug-in.. it packs great potential! Finally, 'to exalate' has become a commonly heard phrase in our organization, much like 'to google' has become a widely-adopted term :)

1 out of 1 found this review helpful

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Cloud Pricing

Server Pricing

Data Center Pricing

10 users$10

25 users$400

50 users$600

100 users$1,000

250 users$2,000

500 & upAdditional pricing details

50 users$300/year

100 users$500/year

250 users$1,000/year

500 users$1,500/year

750 users$2,000/year

1000 & upAdditional pricing details

Up to 10 users

monthly flat fee

Free 30 day trial

11 - 100 users

per user/month

Free 30 day trial

101+ users? View additional pricing examples

Pricing FAQ

How does cloud app pricing work?

Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my cloud pricing?

Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

The pricing structure for cloud apps is as follows:

Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

Annual subscriptions may offer a discount depending on the number of users purchased.

Do you offer academic, community, or open-source licenses for cloud apps?

Academic, community and open source licenses are not available for cloud apps.

Can I extend my free trial?

For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

Pricing FAQ

How does server app pricing work?

Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my server pricing?

Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

Can I install this app in a Data Center product?

Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

Learn more about Data Center approved apps

What type of license do I need if I'm using this app in a Data Center product?

Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

Learn more about Data Center licensing

Do you offer academic, community, or open-source licenses for server apps?

For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

Can I extend my free trial?

For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

How can I buy apps for my legacy Jira Server or Confluence Server license?

If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

Purchase the app at the non-legacy Unlimited (10000+ users) tier.
Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

Learn more

Pricing FAQ

How does Data Center app pricing work?

Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my Data Center pricing?

Can I install this app in a Data Center product?

Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

Learn more about Data Center approved apps

What type of license do I need if I'm using this app in a Data Center product?

Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

Learn more about Data Center licensing

Do you offer academic, community, or open-source licenses for Data Center apps?

For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

Can I extend my free trial?

For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

iDalko is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

Vendor support resources

Documentation

Find out how this app works.

Community

Community discussions connect you to the vendor and other customers who use this app.

See existing Q&A in Atlassian Community Ask a question in the Atlassian Community

Atlassian-hosted discussions connect you to other customers who use this app.

Vendor support resources

Documentation

Find out how this app works.

Community

Community discussions connect you to the vendor and other customers who use this app.

See existing Q&A in Atlassian Community Ask a question in the Atlassian Community

Atlassian-hosted discussions connect you to other customers who use this app.

Vendor support resources

Documentation

Find out how this app works.

Community

Community discussions connect you to the vendor and other customers who use this app.

See existing Q&A in Atlassian Community Ask a question in the Atlassian Community

Atlassian-hosted discussions connect you to other customers who use this app.

Versions

4.1.1-ACJira Cloud • Released 2019-08-05

Summary

Minor version update

Details

Minor version update

Versions

Version 4.6.6-j8 • Jira Server 8.0.0 - 8.5.1 • Released 2019-11-14

Summary

Performance improvements for Jira Server and Data Center

Details

We have added significant performance improvements that will reduce the CPU usage of Exalate.

Execution of triggers and reindexing performed by exalate has been decreased.

Check our release history.

Versions

Version 4.6.6-j8 • Jira Data Center 8.0.0 - 8.5.1 • Released 2019-11-14

Summary

Performance improvements for Jira Server and Data Center

Details

We have added significant performance improvements that will reduce the CPU usage of Exalate.

Execution of triggers and reindexing performed by exalate has been decreased.

Check our release history.

Installation

Log into your Jira instance as an admin.
Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
Click Find new apps or Find new add-ons from the left-hand side of the page.
Locate Exalate Jira Issue Sync & more via search. The appropriate app version appears in the search results.
Click Try free to begin a new trial or Buy now to purchase a license for Exalate Jira Issue Sync & more. You're prompted to log into MyAtlassian. Exalate Jira Issue Sync & more begins to download.
Enter your information and click Generate license when redirected to MyAtlassian.
Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

To find older Exalate Jira Issue Sync & more versions compatible with your instance, you can look through our version history page.

Log into your Jira instance as an admin.
Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
Locate Exalate Jira Issue Sync & more.
Click Free trial to download and install your app.
You're all set! Click Close in the Installed and ready to go dialog.

Log into your Jira instance as an admin.
Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
Click Find new apps or Find new add-ons from the left-hand side of the page.
Locate Exalate Jira Issue Sync & more via search. The appropriate app version appears in the search results.
Click Try free to begin a new trial or Buy now to purchase a license for Exalate Jira Issue Sync & more. You're prompted to log into MyAtlassian. Exalate Jira Issue Sync & more begins to download.
Enter your information and click Generate license when redirected to MyAtlassian.
Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

To find older Exalate Jira Issue Sync & more versions compatible with your instance, you can look through our version history page.

Automatically sync multiple Jira instances. Supports Jira to Jira integration, Github, Zendesk, HP ALM & ServiceNow sync

Automatically sync multiple Jira instances. Supports Jira to Jira integration, Github, Zendesk, HP ALM & ServiceNow sync

Automatically sync multiple Jira instances. Supports Jira to Jira integration, Github, Zendesk, HP ALM & ServiceNow sync

Automatic, real-time Jira sync

Jira to Jira integration with amazing flexibility

Need support to set up synchronization for Jira?

Automatic, real-time Jira sync

Jira to Jira integration with amazing flexibility

Need support to set up synchronization for Jira?

Automatic, real-time Jira sync

Jira to Jira integration with amazing flexibility

Need support to set up synchronization for Jira?

iDalko is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

iDalko is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

iDalko is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

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