353
Customers have installed this app in at least 353 active instances.
353
Customers have installed this app in at least 353 active instances.
    by iDalkoAtlassian Verified
    iDalko is an Atlassian Verified vendor. Atlassian Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud, Jira Server 7.0.0 - 7.12.2 and more versions
    Versions available for Jira Server 6.2 - 6.4.14
    Supported
    iDalko supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    iDalko supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Automatically sync multiple Jira instances. Includes Jira to Jira integration & other. The most flexible sync-tool on the planet

    Automatically sync multiple Jira instances. Includes Jira to Jira integration & other. The most flexible sync-tool on the planet

    Automatically sync multiple Jira instances. Includes Jira to Jira integration & other. The most flexible sync-tool on the planet

    Automatic, real-time Jira sync

    Jira to Jira integration with amazing flexibility

    Need support to set up synchronization for Jira?

    Automatically sync your Jira issues in real-time. And enjoy complete flexibility in configuring your synchronization. Sync bi- or uni-directionally between multiple Jira instances (cloud or server) or others like HP QC.

    Custom fields, attachments, comments, worklogs, change history,.. enjoy complete control over what to sync & who to sync it with. Keep confidential data private & secure. Also, all teams can keep their own workflows.

    Not sure if you'll be able to set up synchronization for Jira? It's easy! But if you do need help, our support can assist you every step of the way. Reach us through: live chat, Email, service desk, Atlassian forum,...

    Automatic, real-time Jira sync

    Jira to Jira integration with amazing flexibility

    Need support to set up synchronization for Jira?

    Automatically sync your Jira issues in real-time. And enjoy complete flexibility in configuring your synchronization. Sync bi- or uni-directionally between multiple Jira instances (cloud or server) or others like HP QC.

    Custom fields, attachments, comments, worklogs, change history,.. enjoy complete control over what to sync & who to sync it with. Keep confidential data private & secure. Also, all teams can keep their own workflows.

    Not sure if you'll be able to set up synchronization for Jira? It's easy! But if you do need help, our support can assist you every step of the way. Reach us through: live chat, Email, service desk, Atlassian forum,...

    More details

    Are you looking for a flexible issue sync solution to implement cross organisation issue tracking ?

    Exalate provides a flexible synchronisation engine such that issues are automatically and securely synced - between multiple Jira's - wherever hosted.

    Benefit from a unified view and integrated workflow!

    Some properties

    • Bi-directional, secure sync
    • Sync all data, including custom fields, attachments, comments and work logs
    • Respects comment visibility for all use cases
    • Each party defines what is private or shared
    • Easy to get started - yet fully customisable
    • Works out of the box,
    • No intermediate server needed
    • Adapt to your needs: as configurable as Jira itself through a flexible scripting engine
    • Cut delays with instant synchronisation
    • The sync panel provides your users the guarantee that the synchronisation completed successfully
    • Supports Jira Cloud to Cloud sync
    • A note about Data Center compatibility

    Book a demo here, or consult our documentation

    More details

    Are you looking for a flexible issue sync solution to implement cross organisation issue tracking?

    Check www.idalko.com/exalate for more details

    Exalate provides a flexible synchronisation engine such that issues are automatically and securely synced - between multiple Jira's - wherever hosted.

    Benefit from a unified view and integrated workflow!

    Some properties

    • Bi-directional, secure sync
    • Sync all data, including custom fields, attachments, comments and work logs
    • Respects comment visibility for all use cases
    • Each party defines what is private or shared
    • Easy to get started
    • Works out of the box
    • No intermediate server needed
    • As configurable as Jira itself through a flexible scripting engine
    • Cut delays with instant synchronisation
    • The sync panel provides your users the guarantee that the synchronisation completed successfully
    • Supports Jira Cloud to Cloud sync
    • A note about Data Center compatibility

    Book a demo here, or consult our documentation

    Reviews for cloud

    (22)
    Sign in to write a review
    by Priya Krishnan on 2018-08-09
    Easy to use plugin to sync JIRA issues between two instances. Using this plugin for a few months and works very well for our requirements. Idako support team is very responsive and helpful. They are always ready to help with any issues, questions or specific customisation requirements.
    Was this review helpful?YesNo
    by Mukul Garg on 2018-07-30
    It is a nice plugin for syncing ticket information from one Cloud instance to another providing an efficient real-time coordination channel to multiple JIRA instances teams. iDalko Support team is also very active, helpful and enthusiastic in helping and solving any issues if occur.
    Was this review helpful?YesNo
    by Julian Alvarez Villanueva on 2018-06-20
    This is a nice plugin, we are currently using it in our project to sync two instances of Jira cloud. It works perfectly, at the very beggining we were a little bit confused since it was new for us but the support team is so good and helped us to configure it (which is easy), it is very customizable, you choose what you want to share between instances, what you want to update, issue types, if it is a new issue or a new one, you have also triggers, definitively I strongly recommend this plugin, if you are looking for sync Jira instances try this plugin. https://www.linkedin.com/in/julianalvarezvillanueva/
    Was this review helpful?YesNo
    by Ahmet Yüksektepe on 2018-04-12
    We started to use this plugin to Sync two Jira basically syncing issues, workflows and sprints. The support is fantastic and the plugin is highly customizable. Give this plugin a chance!
    Was this review helpful?YesNo
    by Jan Terry on 2018-01-17
    iDalko support team is amazing. They have provided us superb support from critical tickets to the simplest silly little questions. They are prompt and thorough with their replies. We are very pleased with them.
    Was this review helpful?YesNo

    Reviews for server

    (22)
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    by Jenifer Kuntz on 2018-08-13
    We use this app to connect a Jira cloud instance to a Jira server instance. Same review for both! I have nothing but positive things to say about this app and the iDalko support team. We required custom code to sync our sprint and they were amazing! They helped us put the code on a test project to test and also when we went to the production project. They were quick to reply when we had issues or question. We had a few bumps with new code as is expected but everything is working now and has increased the efficiency for both clients. I would highly recommend this App!
    Was this review helpful?YesNo
    by Ryan Gamo on 2018-08-10
    Great add-on that extends the capabilities of JIRA especially in sync automation...Very flexible with script based framework ..There might be a slight learning curve but online documentation are very helpful with examples and a very responsive and knowledgeable support team.
    Was this review helpful?YesNo
    by Hung Nguyen on 2018-07-12
    We have used Exalate to sync the defects between JIRA server instances of our divisions for more than a year. Both sides are using very different and complicated workflows, but with the amazing support team and the flexible capability of Exalate we could see it work nicely and become an important part of our work life cycle. I truly recommend this tool to any who wants a greater control of your sync between multiple instances of JIRA
    Was this review helpful?YesNo
    by Ricardo Leite on 2018-06-01
    Good documentation, easy to understand and configure. Nice flexibility to advanced configuration by groovy script and works better than another 2 others plug in that I've tested. Good suport. Exactly what I need.
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    by BETA CAE Systems on 2018-04-04
    Exalate is a plugin that seems that will solve our big problem of exposing our jira issues, held on a private node that has no internet access, to a public one. This will solve a big problem of our company's communication between colleagues that are on the field and those that are on premise. The thing that shines the most though, is the support team which is exceptional and its representantives have a deep knowledge about the internals of their program. Moreover, the quality of the overall communication is excellent with a very good response time to our issues.
    Was this review helpful?YesNo

    Reviews for Data Center

    (22)
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    by Gert-Jan van de Streek [Avisi] on 2017-07-12
    We use this add-on to sync work logs from a cloud instance to a behind the firewall server instance. This saves duplicate work and therefor lots of time. The script engine allows for great flexibility. Where flexibility turns into problems, the raving support from the team comes to the rescue. One of the best I've seen!
    Was this review helpful?YesNo
    by Carrie Lin on 2016-12-27
    Exalate provides a very helpful issue synchronization solution, the groovy-based scripting engine is robust and extensible, the performance works pretty good. Exalate also have a great customer-centric support which adds value to the plugin, we appreciate for the team's help to solve the challenge of nFeed fields compatibility for synchronization pending for a long time.
    Was this review helpful?YesNo
    by Kenneth Van Peteghem on 2016-09-22
    Exalate was a big added value to our infrastructure. It finally offered us the exact tooling necessary to solve our multiple Jira integration problems. We now use Exalate in 2 completely different scenario's, proving the versatility of the offered solution. 1 scenario was professionally set up together with iDalko services. Based on that experience, the second scenario was independently set up by ourselves, prooving the quality of documentation and samples backing up Exalate. The script-based approach offers enormous possibilities for complex scenario's, but does not create overhead for straightforward problems. A simple extension to an existing solution is a simple matter of minutes. The solution has also proven to be very robust and capable of dealing with very unreliable connections, by gracefully recovering when possible. I'm a big fan of Exalate and it has proven worth every single cent.
    1 out of 1 found this review helpful
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    by Ben De Pauw on 2016-09-20
    Exalate brings flexibility, efficiency, backed with expert support to the party. It has become an essential enabler for the matrix organization I am part of, i.e. we use it to tie customer-facing work (support, new CRs, projects) on multiple continents to the (distributed) product teams, allowing to align project aspects between the different focus-oriented teams, while each team only needs to focus on their own essential information without losing the broader context of the 'other' side. Exalate gives us control over exposure & allows to automate predictable patterns between both instances, reducing manual actions & overhead work, clarifies ownership (owned issue vs remote issue) & communication for the involved, whilst facilitating knowledge sharing & transparency where desired. To illustrate: When a customer registers a request (defect) on the support ServiceDesk, the request will initially be dealt with on the support level. When the support agents confirms satisfying the request involves changing the product, the support agent will "exalate" (escalate) the request into our back office product JIRA, where the required changes are prepared and delivered via a CI process. Exalate is used to forward important fields (e.g. priority, due date) as well as communication with the customer from servicedesk to the backoffice; Exalate is also used to auto-communicate target delivery & release aspects back to the service desk issue, so that the customer is informed when the changes will reach them, are available for download / deployment. Finally, we keep the synchronization active until the customer confirms their request is resolved. We've also found Exalate to be helpful when working with distributed teams and understand the broader potential: it can be used as data-piping solution, allowing to globally roll-up of all remote sites into a single consolidated HQ, to solve archiving cases (replicate & remove locally), data-migration cases (JIRAs with different versions), etc Technically, I heard it is not restricted to JIRA-2-JIRA integrations (HPQC & JIRA can be integrated as well) and with the announced support for OnDemand later this year, it will open up a new world of possibilities for us. The configuration using script language offers great flexibility, while plenty of example scripts allow for a quick-start. Handling 3rd-party plug-in fields was easier than expected. For the end-users, it brings an adequate exposure in issue detail view (visible remote issue data / sync statuses) and offers useful exception & error handling. I can recommend everyone to take out the time to evaluate this plug-in.. it packs great potential! Finally, 'to exalate' has become a commonly heard phrase in our organization, much like 'to google' has become a widely-adopted term :)
    Was this review helpful?YesNo
    by Luis Rivera on 2016-09-16
    The addon has such flexibility compared to other options tha it has allowed us to properly build a sync based off our needs. Their support team is one of the best I've had the pleasure of working with. Allowing for custom build scripts that allow specified syncing is such a great option.
    1 out of 1 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$40050 users$600100 users$1,000250 users$2,000500 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    iDalko is an  Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    iDalko is an  Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-07-23

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 4.2.5-j7 Jira Server 7.0.0 - 7.12.2 Released 2018-09-07

    Summary

    In this release, we've added compatibility with JIRA 7.12 and some bug fixes.

    Details

    In this release, we've added compatibility with JIRA 7.12 and some bug fixes.

    Check our release history.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Exalate Jira Issue Sync & more via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Exalate Jira Issue Sync & more. You're prompted to log into MyAtlassian. Exalate Jira Issue Sync & more begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Exalate Jira Issue Sync & more versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Exalate Jira Issue Sync & more.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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