Real-time tickets synchronization. Speed up teams communication and traceability.
506
Customers have installed this app in at least 506 active instances.
506
Customers have installed this app in at least 506 active instances.
506
Customers have installed this app in at least 506 active instances.
by Devinitifor Jira Cloud, Jira Server 7.13.0 - 8.16.1, Jira Data Center 7.13.0 - 8.16.2 and more versions
Versions available for Jira Server 6.0.5 - 7.12.3
Jira Data Center 7.4.0 - 7.12.3
Jira Data Center 8.16.2
Jira Data Center 7.4.0 - 7.12.3
Jira Data Center 8.16.2
Supported
Deviniti supports this app.
Jira Service Management
This app is compatible with Jira Service Management.
Supported
Deviniti supports this app.
Jira Service Management
This app is compatible with Jira Service Management.
Supported
Deviniti supports this app.
Jira Service Management
This app is compatible with Jira Service Management.
Multiple Jira instances integration. Automatic Jira issues, fields, comments sync. Connect teams and organizations
Multiple Jira instances integration. Automatic Jira issues, fields, comments sync. Connect teams and organizations
Multiple Jira instances integration. Automatic Jira issues, fields, comments sync. Connect teams and organizations
Boost teamwork across multiple Jira instances
Secure and control
Quick start and easy setup
Pick the criteria for issues you want to synchronize. Carry out Jira to Jira integration without granting full administrative access to your partner.
Guided setup with demo project. Jira project oriented and global, shared configurations.
Boost teamwork across multiple Jira instances
Secure and control
Quick start and easy setup
Real-time tickets synchronization. Speed up teams communication and traceability.
Pick the criteria for issues you want to synchronize. Carry out Jira to Jira integration without granting full administrative access to your partner.
Guided setup with demo project. Jira project oriented and global, shared configurations.
Boost teamwork across multiple Jira instances
Secure and control
Quick start and easy setup
Real-time tickets synchronization. Speed up teams communication and traceability.
Pick the criteria for issues you want to synchronize. Carry out Jira to Jira integration without granting full administrative access to your partner.
Guided setup with demo project. Jira project oriented and global, shared configurations.
More details
Are you looking for complex issue synchronization in modern way? Do you have different teams that need to communicate through Jira? IssueSYNC is here to help you out!
Top functionalities include:
- Selective Jira issues synchronization
- Better security for sensitive data
- Separate communication channels
- Connect different Jira versions
- Server-Server, Cloud-Server and Cloud-Cloud integration
- Communication and synchronization behind firewall, proxy, SSL
Communication options:
- Workflow transitions
- Comments & External comments
- Fields
- Attachments
- Worklogs
- Sub-tasks
Selected features:
- Automated or manual sync
- Performance Dashboard
- Advanced Monitoring and Diagnostic
- Bulk synchronization
Have a look here to see the documentation for Cloud version or Server version.
Have you got any questions about Jira to Jira synchronization? Get in touch with us Service Desk, we’re always happy to hear from you. Let's SYNC!
More details
Are you looking for complex issue synchronization in modern way? Do you have different teams that need to communicate through Jira? IssueSYNC is here to help you out!
Top functionalities include:
- Selective Jira issues synchronization
- Better security for sensitive data
- Separate communication channels
- Connect different Jira versions
- Server-Server, Cloud-Server and Cloud-Cloud integration
- Communication and synchronization behind firewall, proxy, SSL
Communication options:
- Workflow transitions
- Comments & External comments
- Fields
- Attachments
- Worklogs
- Sub-tasks
Selected features:
- Automated or manual sync
- Performance Dashboard
- Advanced Monitoring and Diagnostic
- Bulk synchronization
Have a look here to see the documentation for Cloud version or Server version.
Have you got any questions about Jira to Jira synchronization? Get in touch with us Service Desk, we’re always happy to hear from you. Let's SYNC!
More details
Are you looking for complex issue synchronization in modern way? Do you have different teams that need to communicate through Jira? IssueSYNC is here to help you out!
Top functionalities include:
- Selective Jira issues synchronization
- Better security for sensitive data
- Separate communication channels
- Connect different Jira versions
- Server-Server, Cloud-Server and Cloud-Cloud integration
- Communication and synchronization behind firewall, proxy, SSL
Communication options:
- Workflow transitions
- Comments & External comments
- Fields
- Attachments
- Worklogs
- Sub-tasks
Selected features:
- Automated or manual sync
- Performance Dashboard
- Advanced Monitoring and Diagnostic
- Bulk synchronization
Have a look here to see the documentation for Cloud version or Server version.
Have you got any questions about Jira to Jira synchronization? Get in touch with us Service Desk, we’re always happy to hear from you. Let's SYNC!
Reviews for cloud
(23)Sign in to write a review
couldn't create an remote issue...
is there any log to check
The help section is awful - clearly referring to an older version of the software. The configuration is lackluster at best - no explanation for most things - not working - all negative.
Hello Krajan,
Thank you for sharing your opinion about our product. We are sorry that it did not meet your expectations, rest assured we are constantly improving our docs. We would love to hear more details and encourage you to contact us through our Customer Portal. We do our best to improve your experience.
Best Regards,Deviniti Support.
Can i sync 1 issue in 2 project in the same jira cloud system via your plugin?
Hi Андрей,
yes it is possible and you can achieve that with our plugin. Please, read our documentation or contact our support for more details.
I want to sync tasks with my client's JIRA. I feel ok I need to pay for the installation on my instance, but I feel weird asking my client to pay the amount for the sync... as he is my client. Plus why does my client need to pay based on how many users he's hiring, let's assume it's a big company and they have 2000 users, we have 100 users and want to sync a project with 100 users (maybe + 10 from customer end) in it? Should the final price be 2100 times the per-user fee?
Is there any way to sync one-way only and pay only for my organization, I really feel bad when I need to ask my client to install a paid plugin (paid for him) so my life's easier. They don't have any benefit of installing it.
Hi Chris,
We requires both synchronization sides to install the app, so decision about what and when will be synchronized is under control of both sides (security reasons). Natural consequence is to have both apps licensed and as 90% or more apps we follow Atlassian's Marketplace licensing model. It matches license cost with Jira user tier. From time to time someone is trying to argue with that but at the end hundreds of thousands apps are sold that way.
By the rule we follow Atlassian's licensing model but also make exceptions. One upcoming option it to buy cheaper license for external Jira and manage all licenses in master Jira.
Please, read our licensing details (https://intenso.atlassian.net/wiki/spaces/SYNTWO/pages/786137288/Licensing) or contact our support for more details.
Hello!
As i can see, in order to achieve dual mode synchronism between two jira instances (for example Jira A from my customer and Jira B from my development team), will neccessary to install IssueSYNC plugin in both JIRA instances. My question may be something obviuosly, in each instance should I pay the add-on installation? or in other words, should I pay twice licences?
At the moment IssueSYNC (like every other add-on) belongs to their Jira instance. So if you have two Jira instances with separate licenses, then you also need two plugin licenses.
As a clarification: you do not pay twice, you pay once for each license.- Your customer (Jira A) has to get a license- You (Jira B) have to get a license
Reviews for server
(23)Sign in to write a review
after I updated the plugin , as a normal task, suddenly whole Jira sync crashed and I lost all my contracts and all the syncs I had with vendors
Hi there, I think this is a great tool for synchronization. I went through the documentation and some reviews. I just wish to confirm if this plugin will be able to sychronize fields created with Portfolio for JIRA, and Parent Links to an Epic ? If so, this will be super awesome.
Regards
Hello! We are service development company and use own Jira, but some of our customers want to use they own Jira. In this case - we need to copy all data from customer's Jira into own.
The question is: if we have to install this plugin into both - own and customer's Jira servers for copying FROM external TO own Jira only?
Because it can be an issue... we looking for a way to install a sync solution into own Jira only.
Yes, you will need to install IssueSYNC plugin in both JIRA instances. The plugin provides communication and security layer that's why it is required.
Very interesting and useful product indeed. But is it me or the set up is just a huge task probably even very hard to maintain ? While my testing, I can not been able to find & create a template for the field mapping. And since I'm not sure that all our projects use exactly all the same fields, so this means that in the end I'll have 7 projects to sync * 5 issues types each = 35 contracts to be defined, each with more or less the same template. It's a very too long task to be done. Is there anything that can avoid such an hard set up ?
Thank you for your feedback!
We are going to select many issue types / projects for single contract. It will be on cloud version first, then moved to server.
We have an offshore organization that does our QA work with their own JIRA system. We want to sync that system with our own. Will the product and user license have to be purchased once by each organization (our own and our offshore testers)? Or will only one organization need to purchase the product and user license?
Our plugin embed Atlassian Marketplace licensing mechanism. So basically each plugin (JIRA) instance has to have valid license. However we provide exceptions to this model based on customers configuration (number of connected JIRAs and user-tier). That may help to acquire license for other parties. If you want to know detailed options for your configuration, please contact us plugins@intenso.com.pl
Reviews for Data Center
(23)Sign in to write a reviewHello! We are service development company and use own Jira, but some of our customers want to use they own Jira. In this case - we need to copy all data from customer's Jira into own.
The question is: if we have to install this plugin into both - own and customer's Jira servers for copying FROM external TO own Jira only?
Because it can be an issue... we looking for a way to install a sync solution into own Jira only.
Yes, you will need to install IssueSYNC plugin in both JIRA instances. The plugin provides communication and security layer that's why it is required.
Very interesting and useful product indeed. But is it me or the set up is just a huge task probably even very hard to maintain ? While my testing, I can not been able to find & create a template for the field mapping. And since I'm not sure that all our projects use exactly all the same fields, so this means that in the end I'll have 7 projects to sync * 5 issues types each = 35 contracts to be defined, each with more or less the same template. It's a very too long task to be done. Is there anything that can avoid such an hard set up ?
Thank you for your feedback!
We are going to select many issue types / projects for single contract. It will be on cloud version first, then moved to server.
We have an offshore organization that does our QA work with their own JIRA system. We want to sync that system with our own. Will the product and user license have to be purchased once by each organization (our own and our offshore testers)? Or will only one organization need to purchase the product and user license?
Our plugin embed Atlassian Marketplace licensing mechanism. So basically each plugin (JIRA) instance has to have valid license. However we provide exceptions to this model based on customers configuration (number of connected JIRAs and user-tier). That may help to acquire license for other parties. If you want to know detailed options for your configuration, please contact us plugins@intenso.com.pl
We have two instances those belong to two different customers. One with a Jira user of 500 and other is 2000. Will the licencing be calculated for these Jira user tiers? Does the plug-in need to be licenced in both instance?
In general, yes. The each plugin copy requires a valid license. That is the current Atlassian Marketplace model.
However, we offer other licensing options depending on user tiers, number of instances. For details please contact plugins@intenso.com.pl
We have an one onsite instance, and we want to use one cloud instance. Is it possible to sync between these two?
Yes, you can synchronize Server-Cloud as well.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$400 | 50 users$600 | 100 users$1,000 | 250 users$2,000 | 500 & upAdditional pricing details |
| 50 users$750/year | 100 users$1,000/year | 250 users$1,750/year | 500 users$2,000/year | 750 users$2,500/year | 1000 & upAdditional pricing details |
Up to 10 users
$5
monthly flat fee
Free 30 day trial
11 - 100 users
$0.5
per user/month
Free 30 day trial
101+ users? View additional pricing examples
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Deviniti provides support for this app.
Deviniti provides support for this app.
Deviniti provides support for this app.
Vendor support resources
Documentation
Find out how this app works.
See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Documentation
Find out how this app works.
See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Documentation
Find out how this app works.
See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2021-05-12
Summary
Minor version update
Details
Minor version updateVersions
Version 3.4.0 • Jira Server 7.13.0 - 8.16.1 • Released 2021-05-18
Summary
Improvements & Fixes
Details
- Increased max length for JQL filter field in context configuration to 3000
- Fixed disabling/enabling plugin could break comment synchronization in Jira Service Management projects
- Fixed synchronization of sub-tasks to normal issue types
- Fixed connection tier upgrading from lower versions
- Compatibility with Jira 8.15 and 8.16
- Increased issue event processing throughput when synchronization context has JQL filter
Versions
Version 3.4.1 • Jira Data Center 7.13.0 - 8.16.2 • Released 2021-06-16
Summary
Fixes
Details
- fixed External comments tab on an issue not working
- fixed workflow mapping configuration when the workflow has "/ " character in the name
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Issue SYNC - Integration for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Issue SYNC - Integration for Jira. You're prompted to log into MyAtlassian. Issue SYNC - Integration for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Issue SYNC - Integration for Jira versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Issue SYNC - Integration for Jira.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Issue SYNC - Integration for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Issue SYNC - Integration for Jira. You're prompted to log into MyAtlassian. Issue SYNC - Integration for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Issue SYNC - Integration for Jira versions compatible with your instance, you can look through our version history page.
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