Microsoft 365 for Jira & JSM (Teams & Outlook Integration)

Excellent support and outstanding collaboration! We reported an issue with the display of Jira Assets attributes in the Outlook add-in, and the Yasoon support team reacted incredibly quickly. They understood our requirements, involved the developers, implemented the improvement, and adjusted it further based on our feedback in the same day. Communication was fast, professional, friendly, and very solution-oriented. The final result works perfectly and significantly improves the experience for our agents. Many thanks to Leon and the whole Yasoon team for the fantastic support. This is exactly how professional vendor support should work. Highly recommended!

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  yasoon - Microsoft 365 for Jira

  Hi there Slavka, thank you so much for taking the time to share this! We are happy that we could turn your feedback about Jira Assets attributes in Outlook into an improvement that made a difference for your agents.

  It's super helpful, when a customer brings us a concrete use case we can work on to improve the Microsoft 365 and Jira experience (... for your team but often for other customers with similar workflows too).

  And of course, I will make sure Leon sees your kind words. Thank you for your trust and recommendation.

  Best,

  Britta from yasoon

We have been using this app in our JSM environment for a while now and it's become a core part of our daily workflow. Status updates and ticket changes show up directly in Teams without any manual effort, context stays intact on both sides, and the Teams/Outlook notification templates save real time and keep communication consistent across our multi-country setup. The JSM portal app for Teams is a standout feature. It gives end users direct ticket visibility without ever leaving Teams, which has clearly improved transparency and user satisfaction. The support team deserves a special mention: responsive, genuinely helpful, and they really care about solving your problem — not just closing the ticket.

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  yasoon - Microsoft 365 for Jira

  Hi there Björn, thank you so much for your review!

  I am really glad to hear that Microsoft 365 for Jira has become a reliable part of your daily Jira Service Management setup! The JSM portal in Microsoft Teams can be quite powerful when it's aligned with your workflows, helping users stay informed without constantly switching between Jira and Microsoft 365.

  And of course, thank you for the kind words about our support team. "Caring about the problem, not just the ticket" is a compliment we happily take. I'll pass it on to Beni :)

  Best,

  Britta from yasoon

We are using the app probably not to the fullest extent, but it has been instrumental with our JSM setup. The biggest thing that I find refreshing is that level of support from the Yasoon team. They are awesome in my opinion. I would love to use more of the features and leverage tool better but it is doing what we need it do now but room to expand our usage.

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  yasoon - Microsoft 365 for Jira

  Hi there Shawn,

  Thank you for the kind words! We are really glad to hear that Microsoft 365 for Jira has become a reliable part of your Jira Service Management setup.

  And thank you for mentioning our support team (Beni says Hi!). It means a lot to us. Whenever you feel like exploring more of the Microsoft 365 and Jira integration, just reach out. We'll be happy to help you figure out what actually makes sense for your Jira & Microsoft setup.

  Best,

  Britta from yasoon

Wir verwenden Microsoft 365 for Jira seit ein paar Jahren und sind mit der App absolut zufrieden. Ich möchte mich auf diese Weise dem yasoon-Team bedanken. Sehr kompetent und hilfsbereit.

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  yasoon - Microsoft 365 for Jira

  Vielen Dank, lieber Goran, dass du dir die Zeit für diese Review genommen hast. Das hilft und sehr und zeigt anderen Teams, dass die Integration von Jira/Jira Service Management mit Microsoft Teams glücklich machen kann :)

  Danke für dein Vertrauen und deine Empfehlung!

  GaLiGrü,

  Britta von yasoon

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  Thank you, Goran, for taking the time to leave this review. It means a lot to us and helps other teams see how integrating Jira and Jira Service Management with Microsoft Teams can make their work a little happier. Thank you for your trust and recommendation!

  Best,

  Britta from yasoon

We run it ourselves at generativ: and have rolled it out across a range of client environments. "Connect Microsoft 365 with Jira" sounds unremarkable. What it fixes is not. The problem is context leaking out of Jira. The decision gets made in an email, the substantive discussion happens in a Teams chat, and the work item ends up holding a status field and little else. Six months later, nobody can reconstruct why anything was decided. This app brings that back: email, Teams chats, meeting scheduling and the Outlook calendar all sit directly on the work item. The work item becomes the record. Handovers get cheaper, and new team members reach productivity in days rather than weeks. Presets and templates are the most underestimated feature. An admin defines once how a project communicates, and every work item inherits it. Consistency without anyone having to enforce it. Support is fast and genuinely technical. Rare combination.

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  yasoon - Microsoft 365 for Jira

  Dear Jan, we honestly could not have said it better. Thank you for explaining so clearly why connected work matters in practice.

  Reviews like this are especially valuable to us because they help other teams understand the practical impact of the Microsoft & Jira integration and give us concrete feedback on what is working well. I also appreciate your point about presets and templates within Microsoft 365 and Jira. Defining communication standards once and applying them consistently across a project saves a lot of manual coordination.

  And thank you for the kind words about our support team. Beni says hi! Coming from someone who uses the app internally and across different client setups, that means a lot to us.

  Best,

  Britta from yasoon