Jira Data Center 7.0.0 - 7.13.18
Jira service desk customer satisfaction surveys. Define conditions, company branding, permission handling and custom questions
Jira service desk customer satisfaction surveys. Define conditions, company branding, permission handling and custom questions
Jira service desk customer satisfaction surveys. Define conditions, company branding, permission handling and custom questions
Tailor your surveys
Collect customer' feedback with versatile filters
Gain insights with satisfaction metrics report
Leave Jira's default 5 stars + one comment surveys in the past. Tailor your surveys any way you want - add HTML formatting, define trigger conditions, stylize different types of custom questions, and more!
Use configurable trigger points for your surveys like opting to send surveys for only bugs or send surveys only once per issue. Set different conditions for different projects to opmtize your data.
Get your survey results in Jira tickets directly, and see the big picture. Leverage all your Survey Feedback reports data to strategize how to best serve your customers.
Enjoy extensive configurability for your surveys
Get a dashboard with customer satisfaction metrics
Tailor your surveys in any way you want
The most versatile custom surveys - create unlimited questions of any type, select multiple recipients or groups, modify rating scale, apply corporate branding, get analytics on customer satisfaction, and more!
Get analytics on your support team's quality with a survey dashboard providing the customer satisfaction metrics and visual rating reports for a quick health check.
Analyze all aggregated survey data in one Custom Table Report, organized in a sortable, searchable table that you can further filter based on various criteria. On top of that, use automation endless possibilities of SIL.
Enjoy extensive configurability for your surveys
Get a dashboard with customer satisfaction metrics
Tailor your surveys in any way you want
The most versatile custom surveys - create unlimited questions of any type, select multiple recipients or groups, modify rating scale, apply corporate branding, get analytics on customer satisfaction, and more!
Get analytics on your support team's quality with a survey dashboard providing the customer satisfaction metrics and visual rating reports for a quick health check.
Analyze all aggregated survey data in one Custom Table Report, organized in a sortable, searchable table that you can further filter based on various criteria. On top of that, use automation endless possibilities of SIL.
More details
Surveys for Jira cloud empowers Support teams, Managers, and Team Leads to adjust business strategies as necessary with insights to their customer / user feedback and satisfaction.
Key features
- Expand Jira cloud with multiple questions of different types, mark questions as required
- Pick custom recipients, personalize survey emails
- Custom conditions to trigger the surveys
- Tailored survey settings for different projects
- Multiple surveys inside one project
- Survey feedback available in the Jira ticket, and in the aggregated survey feedback report
Stay tuned as we'll be adding more features in the near future. If you need any assistance or would like to request a feature - we are just one click away!
More details
Send surveys based on work done in Jira tickets, aggregate, analyze and act based on survey results.
- Configurability - personalize, brand your surveys, define any custom questions, trigger points, send surveys not only for single users but also for several recipients or even groups, use stars or numbers in your rating, apply filters, etc.
- Quick – get ready in seconds with 1-click survey that has all data pre-populated
- Freedom – Set up survey rules for automatic surveys or trigger surveys manually at any time
- Permissions – define the level of access to survey feedback
- Reporting – view main stats on a survey dashboard, measure average rating dynamics, drill down to detailed survey results in an exportable Custom Table Report enabling you to analyze all aggregated survey data in one place
- Take action – take your surveys to the next level with SIL scripting and add any automation you need based on survey results - assign, transition, create tickets, add automatic comments and more!
More details
Send surveys based on work done in Jira tickets, aggregate, analyze and act based on survey results.
- Configurability - personalize, brand your surveys, define any custom questions, trigger points, send surveys not only for single users but also for several recipients or even groups, use stars or numbers in your rating, apply filters, etc.
- Quick – get ready in seconds with 1-click survey that has all data pre-populated
- Freedom – Set up survey rules for automatic surveys or trigger surveys manually at any time
- Permissions – define the level of access to survey feedback
- Reporting – view main stats on a survey dashboard, measure average rating dynamics, drill down to detailed survey results in an exportable Custom Table Report enabling you to analyze all aggregated survey data in one place
- Take action – take your surveys to the next level with SIL scripting and add any automation you need based on survey results - assign, transition, create tickets, add automatic comments and more!
Reviews for cloud
(12)Sign in to write a review
Hi Barbara, sure, you can configure Surveys for both Jira Software and Service Desk projects depending on your needs. Check out the documentation for more details. Kind Regards, Cprime team.
Hi, Onur!
We continue to improve app from both functionality and UI/UX standpoint and will appreciate if you can share your use case in more details please so that we can help you in the best way.
Regards,Products Team
Hi Vinay,
Yes you can! Try Trigger Point settings.
Cheers!
Reviews for server
(12)Sign in to write a review
Thank you Daniel!
Thank you so much! :-)
Thank you so much, Ethan!
We indeed reworked many places in the app and continue to improve it from both functionality and UI/UX standpoint. If you ever have an idea for a new feature - we're just one click away!
Regards,Products Team
Hi Vinay,
Yes you can! Try Trigger Point settings.
Cheers!
Hi Venkat - thank you for the review! If you have any additional feedback for us, feel free to let us know at products@cprime.com :)
Reviews for Data Center
(12)Sign in to write a review
Hi, Natalia :) Thank you so much for taking the time to leave us this amazing review. If you have any additional feedback, feel free to let us know at products@cprime.com :) Cheers!
Hi Vinay,
Yes you can! Try Trigger Point settings.
Cheers!
Hi Venkat - thank you for the review! If you have any additional feedback for us, feel free to let us know at products@cprime.com :)
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$35 | 25 users$90 | 50 users$180 | 100 users$400 | 250 users$1,000 | 500 & upAdditional pricing details |
| 50 users$250/year | 100 users$500/year | 250 users$1,300/year | 500 users$1,700/year | 750 users$2,500/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Cprime provides support for this app.
Cprime provides support for this app.
Cprime provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2020-06-23
Summary
Functionality enhancements
Details
In this release we've introduced:
- the ability to Send Surveys to External Jira Service Desk users
- the option to keep Email private instead of 'Visible to Anyone' in order to send the Survey
- the Weblink as an option to your Surveys settings customization (as of 26 August, 2020)
Versions
Version 4.0.5-jira8 • Jira Server 8.0.0 - 8.11.1 • Released 2020-06-11
Summary
Deviniti Dynamic Custom Fields support
Details
In this release we've introduced:
- Deviniti Dynamic Custom Fields support in Custom Table Report
Versions
Version 4.0.5-jira8 • Jira Data Center 8.0.0 - 8.11.1 • Released 2020-06-11
Summary
Deviniti Dynamic Custom Fields support
Details
In this release we've introduced:
- Deviniti Dynamic Custom Fields support in Custom Table Report
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Surveys for Jira | Jira Customer Surveys via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Surveys for Jira | Jira Customer Surveys. You're prompted to log into MyAtlassian. Surveys for Jira | Jira Customer Surveys begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Surveys for Jira | Jira Customer Surveys versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Surveys for Jira | Jira Customer Surveys.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Surveys for Jira | Jira Customer Surveys via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Surveys for Jira | Jira Customer Surveys. You're prompted to log into MyAtlassian. Surveys for Jira | Jira Customer Surveys begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Surveys for Jira | Jira Customer Surveys versions compatible with your instance, you can look through our version history page.
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