29
Customers have installed this app in at least 29 active instances.
    by The Crust Softwarefor Jira Server 7.0.0 - 8.8.1 and more versions
    Versions available for Jira Server 5.3.0.next1 - 6.4.14
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    The Crust Software supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Good solution for monitoring your company’s level of customer satisfaction and for measuring how loyal customers are to company

    Good solution for monitoring your company’s level of customer satisfaction and for measuring how loyal customers are to company

    Good solution for monitoring your company’s level of customer satisfaction and for measuring how loyal customers are to company

    View Reports

    Survey Form Designer

    Assign Survey Form By Issue Events

    From collecting customer feedback to understanding how consumers see your brand. It’s easy to get feedback with our survey forms, designed by experts to help you get to know your customers and make important decisions.

    Ability to create survey form easily by using drag and drop capability. Many question types are supported.

    Assign survey forms to customer or users by using issue event listeners. Send emails to survey form assignee to complete survey form.

    More details

    • Manuel Survey Assignment
    • Issue Related Survey Assignment
    • Dynamic Survey Form Designer
    • Configurable Mail Content
    • Download CSV Reports

    Reviews for cloud

    (15)
    Sign in to write a review
    by Vijay Ramamurthy (Appfire) on 2017-02-21
    When will this plugin be available for JIRA 7.3 version of JIRA and 3.3.0 Version of JIRA Service desk
    Was this review helpful?YesNo
    by Mediaocean on 2017-02-13
    Is there a way to lock down who can generate templates and view reports on these surveys? Preferably locking down by using either users or groups. We would ideally just want our JIRA users to just take a report and not view the results or create their own.
    Was this review helpful?YesNo
    by Dhandapani Palani on 2016-03-29
    Unable to view or generate reports on Survey, Can you please help,
    Was this review helpful?YesNo
    The Crust Software

    Thank you for testing out our plugin. Do you mind sending further details to david.lindstrom@jirasurvey.com?

    by Mary Peck on 2016-02-02
    This plugin is exactly what we needed to receive valuable customer feedback. It is very flexible, easy to configure, and allows us to choose when in the workflow the survey will be sent. The survey itself is also easily customizable. The only feature I would like to see is to be able choose what date a survey is sent.
    Was this review helpful?YesNo
    by José Boy on 2016-01-28
    As Yasinne comments, this plugin doesn't connect with Customer Users, so our customer won't be able to fill up a survey. Beside that, is there chance to get the survey from a trigger event in the workflow? Maybe when an issue is resolved, cancelled, etc? I look forward to get the new version :)
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    The Crust Software

    Thank you for testing out our plugin. We have the capability that admin can configure his/her workflow to assign survey to reporter via the postfunction. Also we are working on a centralized management of the triggering. Do you mind sending further details to david.lindstrom@jirasurvey.com?

    Thank you

    Reviews for server

    (15)
    Sign in to write a review
    by Vijay Ramamurthy (Appfire) on 2017-02-21
    When will this plugin be available for JIRA 7.3 version of JIRA and 3.3.0 Version of JIRA Service desk
    Was this review helpful?YesNo
    by Mediaocean on 2017-02-13
    Is there a way to lock down who can generate templates and view reports on these surveys? Preferably locking down by using either users or groups. We would ideally just want our JIRA users to just take a report and not view the results or create their own.
    Was this review helpful?YesNo
    by Dhandapani Palani on 2016-03-29
    Unable to view or generate reports on Survey, Can you please help,
    Was this review helpful?YesNo
    The Crust Software

    Thank you for testing out our plugin. Do you mind sending further details to david.lindstrom@jirasurvey.com?

    by Mary Peck on 2016-02-02
    This plugin is exactly what we needed to receive valuable customer feedback. It is very flexible, easy to configure, and allows us to choose when in the workflow the survey will be sent. The survey itself is also easily customizable. The only feature I would like to see is to be able choose what date a survey is sent.
    Was this review helpful?YesNo
    by José Boy on 2016-01-28
    As Yasinne comments, this plugin doesn't connect with Customer Users, so our customer won't be able to fill up a survey. Beside that, is there chance to get the survey from a trigger event in the workflow? Maybe when an issue is resolved, cancelled, etc? I look forward to get the new version :)
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    The Crust Software

    Thank you for testing out our plugin. We have the capability that admin can configure his/her workflow to assign survey to reporter via the postfunction. Also we are working on a centralized management of the triggering. Do you mind sending further details to david.lindstrom@jirasurvey.com?

    Thank you

    Reviews for Data Center

    (15)
    Sign in to write a review
    by Vijay Ramamurthy (Appfire) on 2017-02-21
    When will this plugin be available for JIRA 7.3 version of JIRA and 3.3.0 Version of JIRA Service desk
    Was this review helpful?YesNo
    by Mediaocean on 2017-02-13
    Is there a way to lock down who can generate templates and view reports on these surveys? Preferably locking down by using either users or groups. We would ideally just want our JIRA users to just take a report and not view the results or create their own.
    Was this review helpful?YesNo
    by Dhandapani Palani on 2016-03-29
    Unable to view or generate reports on Survey, Can you please help,
    Was this review helpful?YesNo
    The Crust Software

    Thank you for testing out our plugin. Do you mind sending further details to david.lindstrom@jirasurvey.com?

    by Mary Peck on 2016-02-02
    This plugin is exactly what we needed to receive valuable customer feedback. It is very flexible, easy to configure, and allows us to choose when in the workflow the survey will be sent. The survey itself is also easily customizable. The only feature I would like to see is to be able choose what date a survey is sent.
    Was this review helpful?YesNo
    by José Boy on 2016-01-28
    As Yasinne comments, this plugin doesn't connect with Customer Users, so our customer won't be able to fill up a survey. Beside that, is there chance to get the survey from a trigger event in the workflow? Maybe when an issue is resolved, cancelled, etc? I look forward to get the new version :)
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    The Crust Software

    Thank you for testing out our plugin. We have the capability that admin can configure his/her workflow to assign survey to reporter via the postfunction. Also we are working on a centralized management of the triggering. Do you mind sending further details to david.lindstrom@jirasurvey.com?

    Thank you

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$20025 users$40050 users$750100 users$1,000250 users$1,000500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    The Crust Software provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 3.9.0 Jira Server 7.0.0 - 8.8.1 Released 2020-04-12

    Summary

    Survey Listener Configuration improvments

    Details

    Source status and resolutions could be check on Survey Listeners .

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Survey Plugin for Issues / SC via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Survey Plugin for Issues / SC. You're prompted to log into MyAtlassian. Survey Plugin for Issues / SC begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Survey Plugin for Issues / SC versions compatible with your instance, you can look through our version history page.

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