BigGantt - Gantt Chart for Jira

After reporting a blocking defect to support (SUPPORT-252131), nothing was done for 24 hours. Unless you start pinging them, they don’t seem to have any intention of fixing issues at all.

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  Appfire

  Hi Rodion,

  Thank you for sharing this feedback, we’d like to clarify the current status for everyone following the thread.

  In the referenced case (SUPPORT-252131), our team identified a bug impacting live synchronization from Jira to BigGantt (Jira → BigGantt direction). The fix was completed after this review was posted and is now ready for release. It will be included in the upcoming production version.

  In the meantime, the affected instance has been moved to an isolated server environment to ensure synchronization remains stable until the official release is deployed.

  If anyone experiences similar sync behavior, please contact us directly via our support portal so we can securely collect diagnostics and respond promptly.

  We appreciate your feedback, reliability and transparency are very important to us, and we’ll continue improving both.

  Warm regards,

  Paweł Customer Success Team | Appfire

Everything is great, but due to a few unresolvable settings, I had to stop using it: 1. The minimum task duration in days = 1, which means even a 2-hour task is treated as a full-day task. If you link another task with an End-to-Start dependency, it can’t be placed on the same day with a hard link. You can work around this (for example, by setting a -1 day offset in the dependency), but doing it manually is inconvenient when planning a large number of tasks. 2. It’s not possible to set a soft link as the default.

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  Appfire

  Hi Sergio,

  It looks like something didn’t go quite right with BigGantt, and we’d really appreciate the chance to understand what happened. If you're open to it, could you share a bit more about your experience?

  Your feedback helps us improve, and we’d love to make sure BigGantt works the way you need it to. You can reach us anytime at our support portal: https://apps.appf.re/support. We're here and happy to help.

  Warm regards,

  Paweł Customer Success Team | Appfire

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  Appfire

  Hi Diego,

  Thanks for the great rating! We’re always working to make BigGantt even better. If you ever have any questions or feature ideas, feel free to reach out through our support portal—we’d love to hear from you!

  Best regards,

  Paweł, Customer Success Team at Appfire

Intrusive and updates the last updated date on all projects even before first use. No warning!

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  Appfire

  Hello Sid,

  Thank you for expressing your feelings about our product, and at the same time we are concerned about the potential issues you have faced while using it - Please bear in mind that our Support and Consulting Teams are there to help you with anything you need, from configuration, through problems and listening to your suggestions in the area of our applications development. Would you decide to try BigGantt again and have any questions, please reach out to us via the Support Portal.

  Best regards,

  The BigPicture Team