zAgileConnect delivers rich Salesforce and Jira Cloud integration. Supports integration of Jira Issues with Salesforce objects
zAgileConnect delivers rich Salesforce and Jira Cloud integration. Supports integration of Jira Issues with Salesforce objects
zAgileConnect delivers rich Salesforce and Jira Cloud integration. Supports integration of Jira Issues with Salesforce objects
Reduce time for tracking issue resolutions
Improve collaboration between teams
Share customer context with Engineering
From within Salesforce, zAgileConnect allows you to create new or link to existing Jira issues, search for specific issues, track issue status, view details, link to any in the search result set, and directly edit.
By enabling easy exchange of comments and attachments between Salesforce and Jira, zAgileConnect helps improve collaboration between Customer Support and Product Engineering teams
zAgileConnect allows Support teams to share appropriate customer Case context with Engineering to facilitate prioritization and efficient resolution. It also allows Jira Issue to be linked to multiple Cases.
More details
*Requires Salesforce App installation*
https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B4rwWEAR
zAgileConnect provides powerful bidirectional integration of information between Salesforce and Jira. It improves coordination between teams across the two applications so that both sides may efficiently collaborate, exchange information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications. The goal of this integration is to bridge the gap between Sales, Support and Engineering, and allow them to work more efficiently towards resolving customer-related tasks. zAgileConnect delivers integration and flows specifically targeted for Customer Support (i.e. Case-centric). Other Salesforce objects, such as Account, Lead, custom objects, etc. and related workflows will also be supported in future releases. zAgileConnect allows Support teams to work efficiently with engineering.
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Versions
Jira Cloud • Released 2020-04-20
Summary
Minor version update
Details
- New options for importing/refreshing related Case data in Jira when there are large number of Case-Issue relationships.
- Sortable columns in Salesforce Properties panel in Jira.
- Fix for scenarios where Issue update notification were not being. sent to Salesforce due to stale notifier locks.
- Salesforce Properties panel in Jira now supports rendering of large number of related Salesforce objects.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Connector for Salesforce and Jira Cloud.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
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