zAgileConnect delivers rich Salesforce and Jira Cloud integration. Supports integration of Jira Issues with Salesforce objects
Search, Link, and Create Issues from Salesforce
From within Salesforce, zAgileConnect allows you to create new or link to existing Jira issues, search for specific issues, track issue status, view details, link to any in the search result set, and directly edit.
Improve collaboration between teams
By enabling easy exchange of comments and attachments between Salesforce and Jira, zAgileConnect helps improve collaboration between Customer Support and Product Engineering teams
View Salesforce data in Jira for faster resolution
Engineering can access related Case information in Jira without needing Salesforce accounts. Case information available in each Issue that has related Case(s) aids prioritization, investigation, and resolution.
*Requires Salesforce package installation*
zAgileConnect provides powerful bidirectional integration of information between Salesforce and Jira. It improves coordination between teams across the two applications so that both sides may efficiently collaborate, exchange information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications. The goal of this integration is to bridge the gap between Sales, Support and Engineering, and allow them to work more efficiently towards resolving customer-related tasks. zAgileConnect delivers integration and flows specifically targeted for Customer Support (i.e. Case-centric). Other Salesforce objects, such as Account, Lead, custom objects, etc. and related workflows will also be supported in future releases. zAgileConnect allows Support teams to work efficiently with engineering.
Privacy and security
Connector for Salesforce and Jira Cloud integrates with your Atlassian product. This remote service can:
- Delete data from the host application
- Write data to the host application
- Read data from the host application
View, Create, and Link Jira Issues in Salesforce