Issue Viewer / Support Viewer

Sadly still no update for newer JIRA versions :(

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  APTIS GmbH & Co. KG

  Hi Sebastian,

  I am very sorry for the big delay at the moment. We have focussed on some most wanted areas in another plugin. But we have already startet the development of this compatibility.

  I will reach out for you for a personal talk about this and with more details. Please stay tuned, as we are doing our best.

  Andreas Haaken Product Manager

Hi Guys, When updates are made to the issue for e.g. we change the status from 'To Do' to 'In Progress' or a comment has been made on the ticket, will the user be able to receive email updates of this?

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  APTIS GmbH & Co. KG

  Hi James,

  Thank you very much for your positive feedback.

  Creating an email notification when the status is changed or a comment has been made is possible with default Jira. To do that you can use events, which you can trigger in post functions in your workflow. These events automatically send an email to a set amount of Jira users (defined by groups or project roles), whenever f.e. the status is changed.

  For more informations regarding this topic, you can take a look into the Atlassian documentation or contact our support (support@aptis.info):https://confluence.atlassian.com/adminjiraserver073/adding-a-custom-event-861253643.html

  I hope this short explanation helps you further.

  In case you have any questions or need help, please feel free to contact our support at support@aptis.info

  Best regards, Thomas

Hi, Is there a way we can let the comment section be shown as well? Cheers! Steve

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  APTIS GmbH & Co. KG

  Hi Steve,

  Thanks for your request.

  Within the add-on settings you can chose different templates for the issue view. Chose the one, that says "Title, Infos, Description and Comments" to show the comment section as well.

  If there are any questions left do not hesitate to contact our helpdesk:

  https://jira.aptis.info/plugins/servlet/desk/

  Best regards, Denis

I installed Issue Viewer for evaluation. It works fine for viewing the issues. However I couldn't modify the issue template. Is there any documentation about this feature?

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  APTIS GmbH & Co. KG

  Dear Ersion,

  Thank you for your positive feedback.

  I am happy to hear, that you like the Issue Viewer.

  The configuration for this Add-on differentiates from user to user, that is why it is very hard to provide a general documentation.

  Here is the Atlassian documentation on how to configure templates, this might already help you with your issue. https://developer.atlassian.com/jiradev/jira-platform/jira-architecture/jira-templates-and-jsps

  But, you can contact our Support at any time and we can help you with configuring the templates individually. https://www.aptis.info/products/share-your-jira?lang=en#Support

  Best regards

  Thomas van Meegen

Very nice for support tickets! Thanks a lot!