Give your customers or external users a view to a ticket without a Jira Account
Give your customers or external users a view to a ticket without a Jira Account
Give your customers or external users a view to a ticket without a Jira Account
Issue Viewer, external view of issues
Filter Viewer, external view of filter results
Share Views on Issues to Non-Jira Users
Provide your customers insight of issues. Build templates for the external view for each of your projects according to your needs or use the preconfigurated template.
Share your filter results to your customers, for a quick overview. The filterresults adapt to the current status, so there's no need to send a new link for each change. You can also unshare your filters.
You are now able to share issues or filter results to non-Jira Users (read-only!). Your customers may have a single view on your data or projects with signing up or log in into Jira just by opening the secure link!
More details
Provide your customers insight of tickets or configured filters, without an extra Jira-Account.
The Issue-Viewer-Plugin can give each customer a read-only view to issues or filters without a own Jira-Account. Send the generated link including the token (e.g. via e-mail) to the customer.
Therefore we built a preconfigured template for the external view which can be expanded according to your needs.
Features:
- External view of issues with default or your own configurated template
- Secure with a token
- External view of filters according to your configure columns
- Overview of all active shareable filters
- Dynamic filter results according to changes
- Manage your shared filters and deactivate them
- Only one Jira-Account/ User needed
- Perma link remains the same even when moving tickets to other projects
Reviews for cloud
(4)Sign in to write a review
Dear Ersion,
Thank you for your positive feedback.
I am happy to hear, that you like the Issue Viewer.
The configuration for this Add-on differentiates from user to user, that is why it is very hard to provide a general documentation.
Here is the Atlassian documentation on how to configure templates, this might already help you with your issue. https://developer.atlassian.com/jiradev/jira-platform/jira-architecture/jira-templates-and-jsps
But, you can contact our Support at any time and we can help you with configuring the templates individually. https://www.aptis.info/products/share-your-jira?lang=en#Support
Best regards
Thomas van Meegen
Reviews for server
(4)Sign in to write a review
Hi James,
Thank you very much for your positive feedback.
Creating an email notification when the status is changed or a comment has been made is possible with default Jira. To do that you can use events, which you can trigger in post functions in your workflow. These events automatically send an email to a set amount of Jira users (defined by groups or project roles), whenever f.e. the status is changed.
For more informations regarding this topic, you can take a look into the Atlassian documentation or contact our support (support@aptis.info):https://confluence.atlassian.com/adminjiraserver073/adding-a-custom-event-861253643.html
I hope this short explanation helps you further.
In case you have any questions or need help, please feel free to contact our support at support@aptis.info
Best regards, Thomas
Hi Steve,
Thanks for your request.
Within the add-on settings you can chose different templates for the issue view. Chose the one, that says "Title, Infos, Description and Comments" to show the comment section as well.
If there are any questions left do not hesitate to contact our helpdesk:
https://jira.aptis.info/plugins/servlet/desk/
Best regards, Denis
Dear Ersion,
Thank you for your positive feedback.
I am happy to hear, that you like the Issue Viewer.
The configuration for this Add-on differentiates from user to user, that is why it is very hard to provide a general documentation.
Here is the Atlassian documentation on how to configure templates, this might already help you with your issue. https://developer.atlassian.com/jiradev/jira-platform/jira-architecture/jira-templates-and-jsps
But, you can contact our Support at any time and we can help you with configuring the templates individually. https://www.aptis.info/products/share-your-jira?lang=en#Support
Best regards
Thomas van Meegen
Reviews for Data Center
(4)Sign in to write a reviewDear Ersion,
Thank you for your positive feedback.
I am happy to hear, that you like the Issue Viewer.
The configuration for this Add-on differentiates from user to user, that is why it is very hard to provide a general documentation.
Here is the Atlassian documentation on how to configure templates, this might already help you with your issue. https://developer.atlassian.com/jiradev/jira-platform/jira-architecture/jira-templates-and-jsps
But, you can contact our Support at any time and we can help you with configuring the templates individually. https://www.aptis.info/products/share-your-jira?lang=en#Support
Best regards
Thomas van Meegen
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$25 | 50 users$75 | 100 users$200 | 250 users$400 | 500 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.
- Can I install this app in a Data Center product?
This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.
However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
APTIS GmbH is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 2.3 • Jira Server 7.0.0 - 7.13.8 • Released 2016-10-14
Summary
Jira 7.2.3/7.3.1 Compatibility Release
Details
Jira 7.2.3/7.3.1Compatibility Release
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Issue Viewer / Support Viewer via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Issue Viewer / Support Viewer. You're prompted to log into MyAtlassian. Issue Viewer / Support Viewer begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Issue Viewer / Support Viewer versions compatible with your instance, you can look through our version history page.
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