Gadget plugin that lists tickets of an OTRS System and allows for conversion to Jira issues
View all your OTRS queues on your dashboard
Assign your ticket to a project
The newly created Jira task
View all your OTRS queues which are relevant for you to work with on your Jira dashboard without having imported anything into Jira previously.
When converting an OTRS ticket to a Jira task you can assign it to any project or user, set a priority, select its type and add the relevant versions as well as a description.
The new Jira task provides you with all information you entered previously and with a direct link, ID and label so you can always track where this task came from. You can see all connected OTRS tickets as well.
More details
It is widely known: working with two separate systems can be very impracticable. That's why PrOps stands for Projects and Operations. It connects the service and support level of OTRS and the project management in Jira with a direct interface. With the PrOps ticket manager you can view your OTRS tickets directly on your Jira dashboard without having imported anything previously. Using this overview you can easily create Jira issues with a predefined list of options including projects, issue types, versions, assignees and a field for the description.
List of core features:
- Gadget for viewing OTRS tickets on the Jira dashboard regarding multiple queues, an user or an user group
- Creating Jira issues with a flexible connection between the two systems
- Connecting multiple OTRS tickets with one Jira issue and the other way around
- Subject and description gets transferred automatically
- Possible configuration of
- Shown columns, labels and information
- status indicators
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Hi Nadine,
thank you for your review and your question. We have the sync feature on our roadmap for the add-on. If you require more information or want to file another feature request feel free to use our service desk via service.greenique.de so we can work with your request(s) directly.
Pricing
| 10 users$10 | 25 users$300 | 50 users$550 | 100 users$1000 | 250 users$2000 | 500 & upAdditional pricing details |
Paid-via-Atlassian pricing FAQ
- How does server app pricing work?
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Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.
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- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
acocon GmbH - business division greenique provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 1.12 • Jira Server 7.0.0 - 7.9.2 • Released 2018-04-09
Summary
UI improvements and better error messages
Details
- Ticket fields selection in gadget configuration
- Improved UI of gadget configuration
- Improved error messages
NOTE: The add-on is still not compatible with OTRS6, we are working on that.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new add-ons from the left-hand side of the page.
- Locate PrOps for Jira - Integrate OTRS via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for PrOps for Jira - Integrate OTRS. You're prompted to log into MyAtlassian. PrOps for Jira - Integrate OTRS begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older PrOps for Jira - Integrate OTRS versions compatible with your instance, you can look through our version history page.
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