Customers have installed this app in at least 568 active instances.
    by Botron SoftwareAtlassian Verified
    Botron Software is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

    Learn more

    for Jira Server 7.2.0 - 7.10.1 and more versions
    Versions available for Jira Server 6.0 - 7.1.10
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Botron Software supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Enhancing Jira&Service Desk user experience with powerful features for sub-tasks, linked issues, related issues, Stories in Epics

    Enhancing Jira&Service Desk user experience with powerful features for sub-tasks, linked issues, related issues, Stories in Epics

    Enhanced usability of sub-tasks,linked issues etc.

    Effortless & error-free creation of related issues

    Powerful Service Desk Feature

    Custom fields can be visualized as a column of sub-tasks, linked issues, or Stories in Epics panel, eliminating the need to open them individually. Issues with the same semantics can be grouped in separate panels.

    Ability to create relations between objects in an error-free way. Configure actions that create and link issues with predefined Project, Issue Type etc. configuration. Panels have separate semantically related actions.

    Visualize issues which are not directly linked, but share a common context. A feature which allows issues to be contextually linked based on a system (e.g. same reporter) or custom (e.g. labels) value field.

    More details

    Issue Matrix significantly improves Jira & Service Desk user experience, making it more user-friendly for both business and technical users. Issue Matrix saves hours per Jira team with its powerful features:

    • Custom visualizations: better visualize your subtasks and linked issues by adding data from custom fields as columns, sorting and filtering them.
    • Issue categorization: enables you to quickly identify certain issues in an Issue Matrix field via a color-coded mechanism
    • Create & link actions: enables you to configure actions that create and link new issues with predefined Project, Issue Type, and Link Type configuration
    • Designed for Agile: well-integrated with the Agile environment, improves the visibility of the User Stories and other issues linked to Epics by adding information about Story Points, teams, x versions etc.
    • Flexible configurations: Issue Matrix can be configured to show different columns per project/issue type, using standard custom field context

    Reviews for cloud

    Sign in to write a review
    by Justin Leader [HyperVelocity] on 2017-06-05
    This plugin is solidly in my top 5! And it's the add-on I'm definitely most excited about these days. Every client I've had in the last 10 years could use and would want this! It's a revelation; easily compared with classics like Scriptrunner and JIRA Misc!
    Was this review helpful?YesNo
    by Antônio3 on 2017-05-26
    One of the coolest plugins out there, easy to use and very flexible, I recommend this plugin.
    Was this review helpful?YesNo
    by krishnamoorthv on 2016-12-01
    We are in the process of trying out the plugin and so far we really like what we see. Lot of our existing processes revolves around Parent-Child relationships and automation around that. The plugin definitely provides better clarity, visually.
    Was this review helpful?YesNo
    by Thomas Lindenhofer on 2016-11-15
    Really great Addon to deal with display of Subtasks and linked issues. Awesome support as well!
    Was this review helpful?YesNo
    by Eric Salonen on 2016-10-18
    Sub-tasks are way more clear with this plugin!
    Was this review helpful?YesNo

    Reviews for server

    Sign in to write a review
    by Dave Green on 2018-05-23
    OK, I really like this plugin. However... I'm finding one annoying 'bug' (undocumented feature) - I have several sub-sections of linked children Tasks and I cannot for the life of me get the columns of each section to line up. I've tried reordering the fields so that fixed size fields like Story Points and Sprint are before variable length fields like Summary, and it makes no difference. Columns are *way* out. Also WHY does it wrap Assignee display name onto two lines when every other field is on one line, even when there is tons of room for Assignee to fit on the one line? It spaces each linked Task down the page more than is easy to read. If you want really nice subsections of linked issues that line up nicely.... try something else. The workaround is to create some custom fields like Assignee First Name, but then these don't update without doing a re-index, so are pretty useless. And it's a ton of time to get those custom fields working because there is hardly any documentation and the only way you can find out the custom field errors is by getting access to the logs (try asking your Devops person for *that*).
    Was this review helpful?YesNo
    by Halley on 2018-04-06
    I find Issue Matrix to be an indispensable add-on for JIRA, particularly when you have many related requests. It allows you to display data within an issue from other JIRA issues using custom queries. The new feature that allows you to write a JQL query on any custom field is just an amazing piece of added functionality. If you have lots of interrelated issues, this is a no-brainer. In my current project at NASA, we are using Issue Matrix to display the status of many different related records within each issue.
    Was this review helpful?YesNo
    by Justin Freeman on 2018-03-16
    This is an essential plugin for JIRA Service Desk. It enables you to embed a listing of related issues based on any criteria and most importantly, based on criteria from the current issue being viewed. In JIRA Service Desk, it solves very well, the use case: What other support requests has this Customer reported? What support requests have been reported by this Customer Organisation? Without this plugin in JIRA Service Desk, Support Agents have no idea about the Customer history, which is can lead to a poor support experience for the Customer. With this plugin, you can empower your Support Agents to be aware of the entire history and situation, to respond quickly and intelligently to the Customer. Petar Petrov and the team of Botron are highly responsive to support requests, take on feedback and were happy to work with me to answer my questions - enabling our company to get maximum value from this plugin. I would give this plugin 10 stars.
    Was this review helpful?YesNo
    by Pavels Avens on 2018-03-14
    The add-on is amazing, but there are 2 big issues: 1) It seems the Issue Matrix does not support multiple context for a custom field. Therefor we have to create a lot of custom fields for each project/issue type instead of re-utilising the one custom field. 2) For Custom JQL, the add-on works stable for simple JQL statements only - "project = XXX AND issuetype = YYY AND "ZZZ" ~ ${currentIssue.cf["ZZZ"]} " UPDATE #1 For the 1st issue, It seemed to be my fault, I beg your pardon. There were several Issue Matrix custom fields with the same name. I have renamed the fields and tested again. Now it works. For the 2nd issue, I guess there is a bug for comparing "ZZZ" = ${currentIssue.cf["YYY"]} when ZZZ and YYY are "User Picker (single user)" fields. I will report a problem. UPDATE #2 The 2nd problem is fixed. Now it works well!
    Was this review helpful?YesNo
    by Petr Musil on 2018-01-09
    Plugin is exactly what we need. Is easy to use and support is simply the best. We were solving small issue in evaluation phase, which was not caused by Issue Matrix, but Jira Hudson plugin and communication with team was great, quick and led to finding the real cause. Thank you team for your great job!
    Was this review helpful?YesNo


    10 users$1025 users$24050 users$480100 users$720250 users$1200500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Botron Software is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 2.5.2 Jira Server 7.2.0 - 7.10.1 Released 2018-04-23


    Bug fixes


    • Fixed a bug where post-functions were not triggered on create transition when using a create and link action

    Release Notes


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Issue Matrix via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Issue Matrix. You're prompted to log into MyAtlassian. Issue Matrix begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Issue Matrix versions compatible with your instance, you can look through our version history page.

    Similar apps