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Service Pack for Agents

works with Jira Cloud, Jira Server 10.0.0 - 10.4.1, Jira Data Center 10.0.0 - 10.5.1 and more

OVERALL RATINGS

SUPPORT

  • Partner Supported

TRUST SIGNALS

Key highlights of the appFix your Service Operations and expedite Incident Resolution

👉 Merge issues manually

Merge duplicates to keep your Jira tidy. Change issue’s status after merge or link them automatically. Sync all future comments between merged issues to keep everyone's in sync.

👉 Automatically merge two issues

Automatically merge issues based on defined rules. Add conditions like ‘Summary contains a text’ or 'field has a specific value'. Choose actions to execute like ‘Transition issue’ or Link issues’.

👉 Manage duplicated JSM requests

Get rid of issue duplicates, created by imperfect Jira Service Management Mail Handler. Do you have new requests in your queue with RE: in the summary? Merge and link those tickets with the original issue.

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More details

Say goodbye to duplicate issues. Be prepared for the same tickets from your customers or merge two issues with the same bug. Prevent your team from duplicate work. Keep your board neat and tidy.

✨ Make it happen:

  • Merge many issues manually and adjust the view that suits your team best
  • Create automatic rules for the future issues and merge them right away with zero effort
  • Allow users to select many fields with just one click on the merge window with presets
  • Besides merging, link issues, delete the source ones or change their status
  • Keep an eye on audit log and observe the merging cases

What can you merge:

  • Merge issues into any other issue or many of them across projects and issue types.
  • Merge both: system and custom fields.
  • Merge issue links, votes or watchers.

Sounds interesting but you still have questions? Book a Demo and we will guide you through all the features.

If you need a custom solution drop us a line on our Customer Portal

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Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Trust center

New

Access the partner's trust center to review their security, compliance and privacy information for this app.

Check out partner trust center

Version information

Version 6.2.0-j10for Jira Data Center 10.0.0 - 10.5.1

Release date
Jan 30th 2025
Summary
Improvement release
Details

Jira 10 Compatibility

Payment model
Paid via Atlassian
License type
Commercial
Explore all Data Center versions