Service Pack for Agents
OVERALL RATINGS
INSTALLS
542
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appFix your Service Operations and expedite Incident Resolution
Merge issues and uncover incident roots fast
Manage duplicates gracefully by merging your issues - either manually or with help of Rovo Agent. Identify similarities, understand what you are working with and reach the solution of an incident in a matter of seconds.
Become the boss of your issues
Streamline your tasks with bulk actions features. Comment in bulk, stay updated with status changes and linked issues. Give more context to the users thanks to the Incident Summary Panel.
Million updates, one source of truth
Miscommunication issues won’t stop you anymore. Synchronize comments, maintain a constant information flow across teams and keep everyone in the loop. With full transparency, you don’t have to worry about mistakes.
Supporting media
More details
📚 Free whitepaper: Incident communication for Jira Service Desk agents
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Good Incident Management always requires a swift reaction. Promote smart agent work with Service Pack for Agents and keep the focus not only on fast incident resolution but also a quality treatment. Deliver perfect service and become a pro at incident management. All possible with one add-on.
How do you benefit?
- Reduction of human error
- Time-saving of all parties involved
- Seamless clean-up of the ticket queue
- Focus on incident resolution, no side-quests
- Clear communication between service agents and developer teams
- Provision of ongoing updates to participants
Features include
- Merge requests (manually or with Rovo Agent)
- Incident Insights Panel - a useful overview of:
- Time in statuses
- Number of comments and attachments
- Links to reporter’s issues
- And more
- Bulk Actions
- Commenting on linked issues
- Status changes
- Values updates
- Linking issues
- Comments synchronization
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programTrust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerIntegration permissions
Service Pack for Agents integrates with your Atlassian product
Version information
Version 6.1.0•for Jira Cloud
- Release date
- Jun 5th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial