304
Customers have installed this app in at least 304 active instances.
304
Customers have installed this app in at least 304 active instances.
304
Customers have installed this app in at least 304 active instances.
    by Appsviofor Jira Cloud, Jira Server 7.6.0 - 8.13.1, Jira Data Center 7.6.0 - 8.13.1 and more versions
    Versions available for Jira Server 6.0 - 7.5.4
    Supported
    Appsvio supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Appsvio supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Appsvio supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.

    Find and merge duplicated issues, reduce the number of issues with the same root cause, and clean up your Jira instance

    Find and merge duplicated issues, reduce the number of issues with the same root cause, and clean up your Jira instance

    Find and merge duplicated issues, reduce the number of issues with the same root cause, and clean up your Jira instance

    👉 Merge Issues Manually

    👉 Keep the problem up-to-date

    👉 Automatically merge two issues

    Merge duplicates to keep your Jira tidy. Change issue’s status after merge. App supports many custom field types. We do support Jira Service Desk in a special way

    Sync all future comments between incidents and connected problem case. Allow agents to get the information faster, with no loosing time on analysis the incidents many times.

    Automatically merge issues based on defined rules. Add conditions like ‘Summary contains a text’ or 'field has a specific value'. Choose actions to execute like ‘Transition issue’ or ‘link issues’.

    Manually merge issues

    Synchronize merged issues (soon)

    Automatically merge duplicated issues

    You can choose which fields (system and custom) you want to merge. As a project administrator, you can set default fields, what can make merging process faster!

    This feature will come soon and will synchronize fields between two issues you merged earlier. This allows you to keep the root issue up to date.

    Addon allows you to automatically merge issues that are equal to each other based on a given rule. You can also define a post-merge action like link or transition on source issue

    Manually merge issues

    Synchronize merged issues (soon)

    Automatically merge duplicated issues

    You can choose which fields (system and custom) you want to merge. As a project administrator, you can set default fields, what can make merging process faster!

    This feature will come soon and will synchronize fields between two issues you merged earlier. This allows you to keep the root issue up to date.

    Addon allows you to automatically merge issues that are equal to each other based on a given rule. You can also define a post-merge action like link or transition on source issue

    More details

    Benefits:

    👉 track repeated issues and merge them into one

    👉 clean up your projects by merging duplicated tickets and keep your backlog tidy

    👉 merge duplicated customer requests

    👉 stay up to date by synchronizing new comments from source issues into target issues

    Features:

    👉 permissions for the merge operation (based on project roles and issue statuses)

    👉 support for fields (such as Summary, Description, Versions, Components, Labels, Watchers, Voters, Work-logs, Confluence and web links) and custom fields

    👉 support for Next-Gen projects

    👉 support for Jira Service Desk: merging comments as public or internal, merging Description as an internal comment, and support for JSD fields (Request Participants, Organizations)

    👉 automatic issue merging based on conditions

    👉 sync future comments between merged issues

    This app solves JRACLOUD-3592.

    Do you want to know more? Please contact us via our Customer Portal or book a demo session via Calendly. 🖥

    More details

    This app merges issues into one. During this operation selected data (system and custom fields) are copied to the target issue.

    Benefits:

    👉 track repeated issues and merge them into one

    👉 clean up your projects by merging duplicated tickets and keep your backlog tidy

    👉 merge duplicated customer requests and make the service desk agents life easier

    Features:

    👉 permissions for the merge operation (based on project roles and issue statuses)

    👉 support for system (such as Summary, Description, Versions, Components, Labels, Watchers, Voters, Work-logs, Confluence and web links) and custom fields (such as checkboxes, radio buttons, selects)

    👉 support for Jira Service Desk: merging comments as public or internal, merging Description as an internal comment, and support for JSD fields (Request Participants, Organizations)

    This app solves JRA-3592

    Do you want to know more? Please contact us via our Customer Portal or book a demo session via Calendly. 🖥

    More details

    This app merges issues into one. During this operation selected data (system and custom fields) are copied to the target issue.

    Benefits:

    👉 track repeated issues and merge them into one

    👉 clean up your projects by merging duplicated tickets and keep your backlog tidy

    👉 merge duplicated customer requests and make the service desk agents life easier

    Features:

    👉 permissions for the merge operation (based on project roles and issue statuses)

    👉 support for system (such as Summary, Description, Versions, Components, Labels, Watchers, Voters, Work-logs, Confluence and web links) and custom fields (such as checkboxes, radio buttons, selects)

    👉 support for Jira Service Desk: merging comments as public or internal, merging Description as an internal comment, and support for JSD fields (Request Participants, Organizations)

    This app solves JRA-3592

    Do you want to know more? Please contact us via our Customer Portal or book a demo session via Calendly. 🖥

    Reviews for cloud

    (16)
    Sign in to write a review
    by Volodymyr Melnyk on 2020-11-06
    It works fine, but, as far as I understood, when one merges issues that have been created by different users, the user who created the issue #2 does not receive the messages that are being posted to the issue #1. :-(
    Was this review helpful?YesNo
    Appsvio

    Hi Volodymyr

    On the merge window, you can mark the "Notify users" option. This will take care of all notifications. If this is not working as expected, let us know at support@appsvio.com

    All the best,

    by Oliver Röttger on 2017-08-01
    Tool is working fine. It helps our support to merge issues from customers, that do not respond on an existing issue number. But: Please implement support for the new jira versions. We are not able to upgrade our system. All plugins would work except the issue merger!
    Was this review helpful?YesNo
    by Alex Lukashov on 2017-01-16
    Good plugin which fills the big gap in tasks management activities. However the support is very unresponsive. Hope this will improve one day.
    Was this review helpful?YesNo
    by Emma Müller on 2015-10-03
    The most powerful add-on for merging issues for the Jira! Thanks o lot for this plugin.
    Was this review helpful?YesNo
    by Jeemish Modi on 2015-07-14
    We have used this plugin in our enterprise Jira and it works as expected. We needed for modifications to the plugin behaviour to suit our merge requirements and support team was pretty quick in fulfilling those requirements. it is really useful to have this plugin if you have a requirement to merge issues.
    Was this review helpful?YesNo

    Reviews for server

    (16)
    Sign in to write a review
    by Muhammad Ramzan on 2020-07-25
    Poor documentation, till now i am not even able to find how to merge the issue.
    Was this review helpful?YesNo
    Appsvio

    Hi, You are right, it's a shame. We have started working on the new documentation page for this app. I hope you give us a second chance! Please contact us at support@appsvio.com to schedule a private product tour. We have prepared a special offer for you as well :)

    Cheers,

    All at Appsvio

    by Kiran Rai on 2020-02-13
    Support answered all my questions very quickly. They are great customer-focused team. Any plans for Cloud installation?
    Was this review helpful?YesNo
    Appsvio

    Hi Kiran.

    We’d like to inform you we have just released a Cloud version of Issue Merger 💪

    Appsvio Team

    by Liam Terblanche on 2018-08-01
    Any plans to make this available on the Cloud deployment too?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Appsvio

    Hi Liam.

    We’d like to inform you we have just released a Cloud version of Issue Merger 💪

    Appsvio Team

    by Sys Admins on 2018-04-12
    Guys, Do you planning to release new version supported for newest versions of JIRA?
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    Appsvio

    Hi, It was added a few weeks ago. Would you consider update your rewiev?

    by Oliver Röttger on 2017-08-01
    Tool is working fine. It helps our support to merge issues from customers, that do not respond on an existing issue number. But: Please implement support for the new jira versions. We are not able to upgrade our system. All plugins would work except the issue merger!
    Was this review helpful?YesNo

    Reviews for Data Center

    (16)
    Sign in to write a review
    by Oliver Röttger on 2017-08-01
    Tool is working fine. It helps our support to merge issues from customers, that do not respond on an existing issue number. But: Please implement support for the new jira versions. We are not able to upgrade our system. All plugins would work except the issue merger!
    Was this review helpful?YesNo
    by Alex Lukashov on 2017-01-16
    Good plugin which fills the big gap in tasks management activities. However the support is very unresponsive. Hope this will improve one day.
    Was this review helpful?YesNo
    by Emma Müller on 2015-10-03
    The most powerful add-on for merging issues for the Jira! Thanks o lot for this plugin.
    Was this review helpful?YesNo
    by Jeemish Modi on 2015-07-14
    We have used this plugin in our enterprise Jira and it works as expected. We needed for modifications to the plugin behaviour to suit our merge requirements and support team was pretty quick in fulfilling those requirements. it is really useful to have this plugin if you have a requirement to merge issues.
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$6050 users$120100 users$180250 users$220500 & upAdditional pricing details
    50 users$200/year100 users$350/year250 users$500/year500 users$1,000/year750 users$1,500/year1000 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.75
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Appsvio provides support for this app.

    Appsvio provides support for this app.

    Appsvio provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-09-30

    Summary

    Minor version update

    Details

    New feature 🎉

    Improvements

    • possibility to synchronize future comments between source and target issues
    • possibility to select more than one issue as a source issue

    Versions

    Version 4.4.0 Jira Server 7.6.0 - 8.13.1 Released 2020-11-22

    Summary

    Improvement release

    Details

    Synchronize feature comments

    Versions

    Version 4.4.0 Jira Data Center 7.6.0 - 8.13.1 Released 2020-11-22

    Summary

    Improvement release

    Details

    Synchronize feature comments

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Issue Merger for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Issue Merger for Jira. You're prompted to log into MyAtlassian. Issue Merger for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Issue Merger for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Issue Merger for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Issue Merger for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Issue Merger for Jira. You're prompted to log into MyAtlassian. Issue Merger for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Issue Merger for Jira versions compatible with your instance, you can look through our version history page.

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