Service Pack for Agents
OVERALL RATINGS
INSTALLS
465
SUPPORT
- Partner Supported
Key highlights of the appMerge duplicate requests and clean up your service desk backlog - faster incident resolution in Jira Service Management
Merge issues and uncover incident roots fast
Manage duplicates gracefully by merging your issues - either manually or with help of Rovo Agent. Identify similarities, understand what you are working with and reach the solution of an incident in a matter of seconds.
Become the boss of your issues
Streamline your tasks with bulk actions features. Comment in bulk, stay updated with status changes and linked issues. Give more context to the users thanks to the Incident Summary Panel.
Million updates, one source of truth
Miscommunication issues won’t stop you anymore. Synchronize comments, maintain a constant information flow across teams and keep everyone in the loop. With full transparency, you don’t have to worry about mistakes.
Supporting media
More details
📚 Free whitepaper: Incident communication for Jira Service Desk agents
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Good incident management always requires a swift reaction. Service Pack for Agents helps your team merge duplicate tickets and duplicate requests, link related issues, and clean up your service desk backlog - so agents spend less time untangling tickets and more time actually resolving them.
How do you benefit?
- Reduction of human error
- Time-saving of all parties involved
- Seamless clean-up of the ticket queue
- Focus on incident resolution, no side-quests
- Clear communication between service agents and developer teams
- Provision of ongoing updates to participants
Features include
- Merge requests (manually or with Rovo Agent)
- Incident Insights Panel - a useful overview of:
- Time in statuses
- Number of comments and attachments
- Links to reporter’s issues
- And more
- Bulk Actions
- Commenting on linked issues
- Status changes
- Values updates
- Linking issues
- Comments synchronization
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Service Pack for Agents integrates with your Atlassian app
Version information
Version 6.9.0•for Jira Cloud
- Release date
- Aug 10th 2026
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial