235
Customers have installed this app in at least 235 active instances.
235
Customers have installed this app in at least 235 active instances.
    by Appsviofor Jira Cloud, Jira Server 8.0.0 - 8.10.0 and more versions
    Versions available for Jira Server 6.0 - 7.13.14
    Supported
    Appsvio supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Appsvio supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Find and merge duplicated issues, reduce the number of issues with the same root cause, and clean up your Jira instance

    Find and merge duplicated issues, reduce the number of issues with the same root cause, and clean up your Jira instance

    Find and merge duplicated issues, reduce the number of issues with the same root cause, and clean up your Jira instance

    👉 Easy access from issue view

    👉 Only one Merge to issue dialog to fill

    👉 A clear Summary of the merging process

    The Merge to dialog is available from the Issue View. As a Jira administrator, you can limit this operation to project roles. You can also set restrictions for issues in some statuses (for source and target issues).

    Only one screen separates you from the merging issues. You can choose which fields (system and custom) you want to merge. As a project administrator, you can set default fields, what can make merging process faster!

    After each merge, the Jira user can see which fields have been merged. You can also automatically make a transition to another status, link merged issues, and add comments (to the source and target issues).

    Manual merge operation for issues

    Conditional Merge

    Automation Merge

    Marge can be done from two different places: issue’s operation and workflow. You can configure globally what fields will be merged or you can give control on that process to the user.

    Conditional merge is available in provided post function. It can be based on defined rules such as contains/start with/user in group/user in project role.

    Automation allows you to automatically merge issues that are equal to each other based on given rule. Automation Merge runs as a Jira service.

    More details

    This app merges issues into one. During this operation selected data (system and custom fields) are copied to the target issue.

    Benefits:

    👉 track repeated issues and merge them into one

    👉 clean up your projects by merging duplicated tickets and keep your backlog tidy

    👉 merge duplicated customer requests and make the service desk agents life easier

    Features:

    👉 permissions for the merge operation (based on project roles and issue statuses)

    👉 support for system (such as Summary, Description, Versions, Components, Labels, Watchers, Voters, Work-logs, Confluence and web links) and custom fields (such as checkboxes, radiobuttons, selects)

    👉 support for Next-Gen projects

    👉 support for Jira Service Desk: merging comments as public or internal, merging Description as an internal comment, and suport for JSD fields (Request Participants, Organizations)

    This app solves JRACLOUD-3592.

    Do you want to know more? Please contact us via our Customer Portal or book a demo session via Calendly. 🖥

    More details

    This app merge issue into another one. During this operation selected data (e.g. fields or customfields) are copied to target issue. Extremely useful to help reduce repeated issues. With this plugin you can merge in workflow or if you need more control - use dedicated action from More menu. The best solution for JRA-3592.

    What data could be merged?

    • Custom fields
    • Attachments
    • Links
    • Description
    • Labels
    • Worklog
    • Priority
    • Subtasks
    • Assignee
    • Reporter
    • Issue Security Level
    • Watchers
    • Request Participants

    You can also:

    • Delete issue after merge into another one as an option.
    • Merge description into comment
    • Select target issue's status to merge
    • Add reporter of merged issue into watchers list of target issue

    If you have any questions, please don't hesitate to contact us at contact@appsvio.com

    Reviews for cloud

    (11)
    Sign in to write a review
    by Oliver Röttger on 2017-08-01
    Tool is working fine. It helps our support to merge issues from customers, that do not respond on an existing issue number. But: Please implement support for the new jira versions. We are not able to upgrade our system. All plugins would work except the issue merger!
    Was this review helpful?YesNo
    by Alex Lukashov on 2017-01-16
    Good plugin which fills the big gap in tasks management activities. However the support is very unresponsive. Hope this will improve one day.
    Was this review helpful?YesNo
    by Emma Müller on 2015-10-03
    The most powerful add-on for merging issues for the Jira! Thanks o lot for this plugin.
    Was this review helpful?YesNo
    by Jeemish Modi on 2015-07-14
    We have used this plugin in our enterprise Jira and it works as expected. We needed for modifications to the plugin behaviour to suit our merge requirements and support team was pretty quick in fulfilling those requirements. it is really useful to have this plugin if you have a requirement to merge issues.
    Was this review helpful?YesNo

    Reviews for server

    (11)
    Sign in to write a review
    by Kiran Rai on 2020-02-13
    Support answered all my questions very quickly. They are great customer-focused team. Any plans for Cloud installation?
    Was this review helpful?YesNo
    Appsvio

    Hi Kiran.

    We’d like to inform you we have just released a Cloud version of Issue Merger 💪

    Appsvio Team

    by Liam Terblanche on 2018-08-01
    Any plans to make this available on the Cloud deployment too?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Appsvio

    Hi Liam.

    We’d like to inform you we have just released a Cloud version of Issue Merger 💪

    Appsvio Team

    by Sys Admins on 2018-04-12
    Guys, Do you planning to release new version supported for newest versions of JIRA?
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    Appsvio

    Hi, It was added a few weeks ago. Would you consider update your rewiev?

    by Oliver Röttger on 2017-08-01
    Tool is working fine. It helps our support to merge issues from customers, that do not respond on an existing issue number. But: Please implement support for the new jira versions. We are not able to upgrade our system. All plugins would work except the issue merger!
    Was this review helpful?YesNo
    by Alex Lukashov on 2017-01-16
    Good plugin which fills the big gap in tasks management activities. However the support is very unresponsive. Hope this will improve one day.
    Was this review helpful?YesNo

    Reviews for Data Center

    (11)
    Sign in to write a review
    by Oliver Röttger on 2017-08-01
    Tool is working fine. It helps our support to merge issues from customers, that do not respond on an existing issue number. But: Please implement support for the new jira versions. We are not able to upgrade our system. All plugins would work except the issue merger!
    Was this review helpful?YesNo
    by Alex Lukashov on 2017-01-16
    Good plugin which fills the big gap in tasks management activities. However the support is very unresponsive. Hope this will improve one day.
    Was this review helpful?YesNo
    by Emma Müller on 2015-10-03
    The most powerful add-on for merging issues for the Jira! Thanks o lot for this plugin.
    Was this review helpful?YesNo
    by Jeemish Modi on 2015-07-14
    We have used this plugin in our enterprise Jira and it works as expected. We needed for modifications to the plugin behaviour to suit our merge requirements and support team was pretty quick in fulfilling those requirements. it is really useful to have this plugin if you have a requirement to merge issues.
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$6050 users$120100 users$180250 users$220500 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.75
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Appsvio provides support for this app.

    Appsvio provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-06-05

    Summary

    Improvement Release

    Details

    New Global & Project Configuration

    Versions

    Version 3.6.6 Jira Server 8.0.0 - 8.10.0 Released 2020-02-19

    Summary

    Improvement & Bugfix release

    Details

    Compatibility with Jira 8.7 has been added.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Issue Merger for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Issue Merger for Jira. You're prompted to log into MyAtlassian. Issue Merger for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Issue Merger for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Issue Merger for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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