🔗 Issue Merger - Better incident management

for Jira Cloud, Jira Server 8.0.0 - 9.12.4, Jira Data Center 8.0.0 - 9.12.4 and more
479 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software

No more duplicate issues. Merge similar tickets easily, in every scenario

👉 Manage recurring ITSM incidents in a smart way

Handle JSM incidents at once. Merge similar ITSM tickets with an auto-merge rule. Answer to all involved reporters thanks to bulk actions, and improve meeting SLA and ticket resolving in a structured queue.

👉 Prevent your backlog from duplicate issues

Keep your Jira board in order and merge similar issues. Use merging during backlog grooming and eliminate duplicate tasks. Create a high-velocity project without clone issues and let them do their job.

👉 Establish one source of truth

Keep all relevant information in one ticket. Synchronize future comments to ensure that all essential data remains in the request of every kind (service, software, business). Link issues to have one source of truth.

More details

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Less copying and pasting, more ticket resolving!

  • Eliminate tedious work on recurring ITSM incidents in Jira Service Management
  • Keep you board and backlog in order in Jira Software and Jira Work Management
  • Synchronize issues, and get rid of clones – in service desk queue or business projects

✨ Make it happen:

  • Merge many issues manually or with automatic rules for the future issues and merge them with zero effort
  • Speed up merging process with presets when the same cases
  • Use bulk actions right on the issue view to manage many incidents at one: add comments, change status, or resolution and link issues.

Thanks to the merging process you will get a structured and transparent queue managed by effective agents with shorter SLA, effective communication and high percentage of resolved tickets.

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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

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Integration Details

🔗 Issue Merger - Better incident management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

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If you need this app for less than 10 users, don’t hesitate any longer because it’s free 💸