Customers have installed this app in at least 31 active instances.
    by Avantfor Jira Server 8.0.0 - 8.14.1 and more versions
    Versions available for Jira Server 6.2 - 7.13.18
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    The Root Cause Analysis plugin provides downstream feedback and reporting analysis that fits seamlessly into your Jira workflow

    The Root Cause Analysis plugin provides downstream feedback and reporting analysis that fits seamlessly into your Jira workflow

    The Root Cause Analysis plugin provides downstream feedback and reporting analysis that fits seamlessly into your Jira workflow

    Document your Root Cause Investigations with Ease

    Intuitive Feedback based Dashboard Gadget

    Deep-Dive Reporting Capabilities

    All Root Cause Analysis details are available on the JIRA Issue screen. Once the Root Cause Issue is selected, the user/date fields are automatically populated and notifications are sent out to complete their summaries.

    Each user's gadget displays Root Cause Analysis information for issues which require attention and serves as a visual reminder to take action. Once the applicable summary is entered, the entry will no longer be shown.

    Utilize a custom filter or drill down on a specific project. Narrow your search down to a specific user and/or between specific dates in order to get the data you need. Sort the results based on any available column.

    More details

    With the Root Cause Analysis plugin for Jira, users can quickly and easily document the root cause of an issue. Users involved in the resolution of the Root Cause Issue are notified, providing immediate insight into the downstream effects of their work. The Root Cause Analysis plugin provides:

    • The ability to classify defects by their customizable root cause Introduction and Detection Factors
    • Deep-dive reporting capabilities making reporting options limitless
    • Full auditability, all plugin activity within each issue is tracked within the issue
    • A complete workflow condition set allows you the flexibility to define how to make the plugin part of your Jira process
    • An interactive dashboard gadget serves as a visual reminder to provide insight into outstanding root cause analyses
    • An administration panel for configuring the plugin to best suit your organizational needs

    Try the one and only Root Cause Analysis plugin for Jira! Stop fixing symptoms and start drilling down to the Root Cause!

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    Reviews for server

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    by Michelle Bachmann on 2019-04-04
    Add on had been working, but then ran into an issue where an RCAItem key:null error was flooding the error log and crashing JIRA. No response from the vendor for service to address this. Even though this is a low cost for-purchase add-on, we still expect reasonable service and support.
    2 out of 2 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$2050 users$40100 users$80250 users$160500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Avant provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 3.2 Jira Server 8.0.0 - 8.14.1 Released 2019-12-09


    Bug fixes


    Fixed issue where users were getting a null pointer exception.


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Root Cause Analysis via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Root Cause Analysis. You're prompted to log into MyAtlassian. Root Cause Analysis begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Root Cause Analysis versions compatible with your instance, you can look through our version history page.

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