Minimize duplicate issues from your Jira and Service Desk
Minimize duplicate from your Jira and Service Desk
You can use plugin to perform quick global search
Similar Issues Tab
Real-time duplicate search on issue creation for Jira and Service Desk Portal.Uses word stemming and exact match is not required. Searches hundreds of thousand of issues instantly.SD search requires jira user permission.
Plugin also adds extra functionality to Jira's top search bar. Your search runs on Jira and issues matching your search term are displayed as overlay. If you press enter, Jira's own search function will work as usual.
While viewing an issue just click on Similar Issues Tab to see issues similar to current one. Just hover on the icon to see description (with rich formatting) without opening it. All of them are loaded only when needed.
More details
For a 500 person organization, even eliminating 1 minute per person each day will save nearly 3 months of effort for the whole team in a year. By deploying this plugin you will give your team extra time. You can not request a refund for the time your team spend, but you can request a refund for this plugin so there is no reason for not trying.
- Shows potential duplicate/similar issues at issue creation screen as an overlay under summary field. It is updated as summary field is entered.
- Shows potential duplicates/similar issues in issue screen as a separate tab.
- Turns upper right search box of Jira to a free text search, found issues are shown as overlay on the current page.
- You can hover on to see its rich text description without opening the issue in a new tab.
All of these are done with Ajax updates only when necessary so it is really fast. It also obeys all security rules of your Jira. If a person does not have permission to view an issue it is not displayed in similar issue list.
Reviews for cloud
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Update: Please could test 1.13.2 version released today. We have tested on several version of JIRA SD including JIRA 6 and service desk add-on.
Hi,
We had though this is fixed in the previous version. But it seems there are other situations causing this issue and not happening in our test environment. We have started to work on it. Sorry for the problem you have faced. You should be able to open isues on our issue tracker, https://denizoguz.atlassian.net/projects/SIF. I will inform you here anyway. Thanks for letting us know the problem, it is a really critical one.
Reviews for server
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You can create a support request on our issue tracker for your questions. Which fields are searched is configurable.
Update: Please could test 1.13.2 version released today. We have tested on several version of JIRA SD including JIRA 6 and service desk add-on.
Hi,
We had though this is fixed in the previous version. But it seems there are other situations causing this issue and not happening in our test environment. We have started to work on it. Sorry for the problem you have faced. You should be able to open isues on our issue tracker, https://denizoguz.atlassian.net/projects/SIF. I will inform you here anyway. Thanks for letting us know the problem, it is a really critical one.
Pricing
| 10 users$10 | 25 users$35 | 50 users$65 | 100 users$100 | 250 users$200 | 500 & upAdditional pricing details |
Paid-via-Atlassian pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Do you offer academic, community, or open-source licenses?
For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.
For more details about qualifying for special licenses, see here.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Deniz Oğuz Software is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 1.16.1 • Jira Server 6.0 - 7.9.2 • Released 2018-05-17
Summary
Bug fix for customer portal
Details
- [SIF-73] - Similar issues search on service desk portal doesn't work for customers who don't have access to Jira
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new add-ons from the left-hand side of the page.
- Locate Similar Issues Finder via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Similar Issues Finder. You're prompted to log into MyAtlassian. Similar Issues Finder begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Similar Issues Finder versions compatible with your instance, you can look through our version history page.
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