Minimize duplicate issues from your Jira and Service Desk
Minimize duplicate from your Jira and Service Desk
You can use plugin to perform quick global search
Similar Issues Tab
Real-time duplicate search on issue creation for Jira and Service Desk Portal.Uses word stemming and exact match is not required. Searches hundreds of thousand of issues instantly.SD search requires jira user permission.
Plugin also adds extra functionality to Jira's top search bar. Your search runs on Jira and issues matching your search term are displayed as overlay. If you press enter, Jira's own search function will work as usual.
While viewing an issue just click on Similar Issues Tab to see issues similar to current one. Just hover on the icon to see description (with rich formatting) without opening it. All of them are loaded only when needed.
Minimize duplicate from your Jira and Service Desk
You can use plugin to perform quick global search
Similar Issues Tab
Real-time duplicate search on issue creation for Jira and Service Desk Portal.Uses word stemming and exact match is not required. Searches hundreds of thousand of issues instantly.SD search requires jira user permission.
Plugin also adds extra functionality to Jira's top search bar. Your search runs on Jira and issues matching your search term are displayed as overlay. If you press enter, Jira's own search function will work as usual.
While viewing an issue just click on Similar Issues Tab to see issues similar to current one. Just hover on the icon to see description (with rich formatting) without opening it. All of them are loaded only when needed.
More details
Allows detection and minimization of duplicate or similar issues and in turn by reducing total number of issues allows your team to be more productive. It doesn't create it's own index and uses Jira's own free text index for search. If has various performance optimizations. For example, it asynchronously fetches similar issues and if you don't keep "Similar Issues Tab" open, it never fetches similar issues on issue page.
- Obeys all issue visibility rules of your Jira
- Provides global and project specific configurations so you can control settings per project including enabling/disabling the add-on
- Shows potential duplicate/similar issues at issue creation screen. List of findings is updated as summary field or any other selected text field is typed
- Shows potential duplicates/similar issues on issue screen as a separate tab
- Optionally converts upper right search box of Jira to a free text search
- You can hover on issue to see its rich text description without opening the issue in a new tab
More details
Allows detection and minimization of duplicate or similar issues and in turn by reducing total number of issues allows your team to be more productive. It doesn't create it's own index and uses Jira's own free text index for search. If has various performance optimizations. For example, it asynchronously fetches similar issues and if you don't keep "Similar Issues Tab" open, it never fetches similar issues on issue page.
- Obeys all issue visibility rules of your Jira
- Provides global and project specific configurations so you can control settings per project including enabling/disabling the add-on
- Shows potential duplicate/similar issues at issue creation screen. List of findings is updated as summary field or any other selected text field is typed
- Shows potential duplicates/similar issues on issue screen as a separate tab
- Optionally converts upper right search box of Jira to a free text search
- You can hover on issue to see its rich text description without opening the issue in a new tab
Reviews for cloud
(10)Sign in to write a review
Update: Please could test 1.13.2 version released today. We have tested on several version of JIRA SD including JIRA 6 and service desk add-on.
Hi,
We had though this is fixed in the previous version. But it seems there are other situations causing this issue and not happening in our test environment. We have started to work on it. Sorry for the problem you have faced. You should be able to open isues on our issue tracker, https://denizoguz.atlassian.net/projects/SIF. I will inform you here anyway. Thanks for letting us know the problem, it is a really critical one.
Reviews for server
(10)Sign in to write a review
You can create a support request on our issue tracker for your questions. Which fields are searched is configurable.
Update: Please could test 1.13.2 version released today. We have tested on several version of JIRA SD including JIRA 6 and service desk add-on.
Hi,
We had though this is fixed in the previous version. But it seems there are other situations causing this issue and not happening in our test environment. We have started to work on it. Sorry for the problem you have faced. You should be able to open isues on our issue tracker, https://denizoguz.atlassian.net/projects/SIF. I will inform you here anyway. Thanks for letting us know the problem, it is a really critical one.
Reviews for Data Center
(10)Sign in to write a reviewUpdate: Please could test 1.13.2 version released today. We have tested on several version of JIRA SD including JIRA 6 and service desk add-on.
Hi,
We had though this is fixed in the previous version. But it seems there are other situations causing this issue and not happening in our test environment. We have started to work on it. Sorry for the problem you have faced. You should be able to open isues on our issue tracker, https://denizoguz.atlassian.net/projects/SIF. I will inform you here anyway. Thanks for letting us know the problem, it is a really critical one.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$90 | 50 users$180 | 100 users$365 | 250 users$730 | 500 & upAdditional pricing details |
| 50 users$165/year | 100 users$330/year | 250 users$660/year | 500 users$1,000/year | 750 users$1,110/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
The Starware provides support for this app.
The Starware provides support for this app.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 1.21.4 • Jira Server 7.6.0 - 8.16.0 • Released 2020-11-26
Summary
Jira 8.14.0 compatibility
Details
- Similar Issue search was not working on "Customer Portal" for Jira 8.14.0
Versions
Version 1.21.4 • Jira Data Center 7.6.0 - 8.16.0 • Released 2020-11-26
Summary
Minor fix for Jira 8.14.0
Details
- Similar Issue search was not working on "Customer Portal" for Jira 8.14.0
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Similar Issues Finder via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Similar Issues Finder. You're prompted to log into MyAtlassian. Similar Issues Finder begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Similar Issues Finder versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Similar Issues Finder via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Similar Issues Finder. You're prompted to log into MyAtlassian. Similar Issues Finder begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Similar Issues Finder versions compatible with your instance, you can look through our version history page.
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