OVERALL RATINGS
INSTALLS
240
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appSeamlessly collect omnichannel customer feedback, ideas, or bugs into Jira backlog through an intuitive customer portal
New feature: voting from the main portal page
Now you can vote/unvote on ideas from the main portal page. Besides, you can see the idea description, which makes it easier to engage customers in voting.
Feedback Portal for Product Managers
- All feedback assets are in Jira for faster feature delivery.
- No manual work and data loss when switching between Jira and integrations.
- Direct customer interactions (via portal or email) for better decision-making.
Helpdesk Portal for Small Teams
- Cost-effective portal with a clean user experience. Customer Case licensing.
- Reduced administration efforts.
- The key helpdesk functionality and quick setup.
More details
This is the app from the StiltSoft team. We're Platinum Marketplace Partner with more than 12 000 customers worldwide.
Here are some use cases of our solution:
- User feedback to drive product success. Let your customers add ideas, vote, comment, and engage with other users. It helps product managers and analysts to get insights into trends, competitors, and feature demand.
- Issue reports from external users. A customer can inform you of any issue they are experiencing with your product or service. Your team and customers will get instant Jira email notifications upon updates.
- Collaboration within departments. Set up a corporate portal for discussing business issues and sharing initiatives between departments.
- Communication with contractors, suppliers, and third-party companies. Accelerate the service provision to any third parties through dedicated portals.
Haven't found your use case? Check out our documentation or visit our demo stage.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Customer Case - Jira Support & Feedback integrates with your Atlassian product
Version information
Version 1.6.24-AC•for Jira Cloud
Release date
Nov 1st 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial - no charge