Customer Case - Jira Support & Feedback

for Jira Cloud
213 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software

Facilitate customer service in Jira. Communicate with customers or within departments via web portal or by email

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Clean and intuitive interface for a quick submission of support requests. Connect your team with your customers in one place.


Activate multiple channels to reach you. Let customers get in touch with you through the portal or by email while keeping your team working in Jira.


Allow your Jira users to freely communicate with external customers and colleagues from other departments under the same account without extra fees.

More details

This is the app from the StiltSoft team. We're Platinum Marketplace Partner with more than 12 000 customers worldwide.

Here are some use cases of our solution:

◦ Issue reports from external users.

    Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.

◦ Collaboration within departments.

    Setup a corporate forum for discussing business issues and sharing initiatives between departments.

◦ Communication with contractors, suppliers, third-party companies.

    Accelerate the service provision to any third parties through the dedicated portals.

◦ Comprehensive insight for product managers, marketing analysts, and product owners.

Haven't found your use case? Check out our documentation or visit our demo stage.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more


Integration Details

Customer Case - Jira Support & Feedback integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Write data to the host application
  • Read data from the host application


Set up a single entry point for customers and users of your products. Expose the appropriate Jira projects as forums on your Customer Case portal and let customers browse their requests and get timely feedback.