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Customer Case - Jira Support & Feedback

works with Jira Cloud

OVERALL RATINGS

SUPPORT

  • Partner Supported

TRUST SIGNALS

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Key highlights of the appSeamlessly collect omnichannel customer feedback, ideas, or bugs into Jira backlog through an intuitive customer portal

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New feature: voting from the main portal page

Now you can vote/unvote on ideas from the main portal page. Besides, you can see the idea description, which makes it easier to engage customers in voting.

Feedback Portal for Product Managers

- All feedback assets are in Jira for faster feature delivery.

- No manual work and data loss when switching between Jira and integrations.

- Direct customer interactions (via portal or email) for better decision-making.

Helpdesk Portal for Small Teams

- Cost-effective portal with a clear user experience. Customer Case licensing.

- Reduced administration efforts.

- The key helpdesk functionality and quick setup.

More details

This is the app from the StiltSoft team. We're Platinum Marketplace Partner with more than 12 000 customers worldwide.

Here are some use cases of our solution:

  • User feedback to drive product success. Let your customers add ideas, vote, comment, and engage with other users. It helps product managers and analysts to get insights into trends, competitors, and feature demand.
  • Issue reports from external users. A customer can inform you of any issue they are experiencing with your product or service. Your team and customers will get instant Jira email notifications upon updates.
  • Collaboration within departments. Set up a corporate portal for discussing business issues and sharing initiatives between departments.
  • Communication with contractors, suppliers, and third-party companies. Accelerate the service provision to any third parties through dedicated portals.

Haven't found your use case? Check out our documentation.

👉Getting Started

Resources

  • Descriptor

    Get the descriptor file downloaded to your system

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

Integration permissions

  • Customer Case - Jira Support & Feedback integrates with your Atlassian product

Version information

Version 1.6.25-ACfor Jira Cloud

Release date

Nov 11th 2024

Summary

Minor version update

Details

Minor version update

Payment model

Paid via Atlassian

License type

Commercial - no charge

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