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Customer Case - Jira Support & Feedback

for Jira Cloud
  • Supported
  • Jira Service Management
  • Jira

Seamlessly collect omnichannel customer feedback, ideas, or bugs into Jira backlog through an intuitive customer portal

YouTube's thumbnail image for the video.

New feature: voting from the main portal page

Now you can vote/unvote on ideas from the main portal page. Besides, you can see the idea description, which makes it easier to engage customers in voting.

Survey: exploring the Customer Case features in 2024๐Ÿ“ข

Feedback Portal for Product Managers

- All feedback assets are in Jira for faster feature delivery.

- No manual work and data loss when switching between Jira and integrations.

- Direct customer interactions (via portal or email) for better decision-making.

Helpdesk Portal for Small Teams

- Cost-effective portal with a clean user experience. Customer Case licensing.

- Reduced administration efforts.

- The key helpdesk functionality and quick setup.

Exploring the Customer Case features in 2024๐Ÿ“ข

More details

๐Ÿ‘‰Get a free demo

This is the app from the StiltSoft team. We're Platinum Marketplace Partner with more than 12 000 customers worldwide.

Here are some use cases of our solution:

  • User feedback to drive product success. Let your customers add ideas, vote, comment, and engage with other users. It helps product managers and analysts to get insights into trends, competitors, and feature demand.
  • Issue reports from external users. A customer can inform you of any issue they are experiencing with your product or service. Your team and customers will get instant Jira email notifications upon updates.
  • Collaboration within departments. Set up a corporate portal for discussing business issues and sharing initiatives between departments.
  • Communication with contractors, suppliers, and third-party companies. Accelerate the service provision to any third parties through dedicated portals.

Haven't found your use case? Check out our documentation or visit our demo stage.

๐Ÿ‘‰Getting Started



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Customer Case - Jira Support & Feedback integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Write data to the host application
  • Read data from the host application

Learn and explore

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