Customer Case - Jira Support & Feedback
- Jira Service Management
- Jira Software
Facilitate customer service in Jira. Communicate with customers or within departments via web portal or by email
Clean and intuitive interface for quick submission of support requests. Connect your team with your customers in one place.
Activate multiple channels to reach you. Let customers get in touch with you through the portal or by email while keeping your team working in Jira.
Allow your Jira users to freely communicate with external customers and colleagues from other departments under the same account without extra fees.
This is app from StiltSoft team. We're Atlassian Verified Vendor and Silver Solution Partner with more than 3,400 customers worldwide.
Here are some use cases of our solution:
◦ Issue reports from external users.
Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
◦ Collaboration within departments.
Setup a corporate forum for discussing business issues and sharing initiatives between departments.
◦ Communication with contractors, suppliers, third-party companies.
Accelerate the service provision to any third parties through the dedicated portals.
◦ Comprehensive insight for product managers, marketing analysts, and product owners.
Every product needs users' feedback for improvement. Let your customers prioritize features in your roadmap and share their ideas with you.
Privacy and security
Customer Case - Jira Support & Feedback integrates with your Atlassian product. This remote service can:
- View email addresses of users
- Act on a user's behalf, even when the user is offline
- Write data to the host application
- Read data from the host application
Set up a single entry point for customers and users of your products. Expose the appropriate Jira projects as forums on your Customer Case portal and let customers browse their requests and get timely feedback.